Ratings based on 1,890 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Perfect hotel and location!!

Posted Jan 21, 2018
This hotel was great in every way and the best bang for the buck too!! Highly recommended! You get a lot for your money!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel bang In middle of city fanctastic

Posted Jan 16, 2018
Fantastic hotel nice view excellent staff well recommend this hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Great location

Posted Jan 8, 2018
Great location!!! Steps from metro, many options to eat, shop and theatre on gran vía. Room was very dusty! Hotel website says it has air conditioning but the hotel system only allows for ac or heater to be available for the entire hotel. So if you don’t want the heater on the only option is to open the window (which then makes it to noisy to sleep due to the busy street).
3 out of 5
by A verified traveler from lebanon

Good location but need renovation

Posted Jan 7, 2018
Very good location but the hotel is so old. Each part of it need renovation, rooms... in general it's clean and good stuff
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice hotel pleasant. Staff

Posted Dec 28, 2017
The hotel was overall excellent, staff was very pleasant and helpful the only issue is the mattresses which are too hard for my liking they look like they are in need of replacement.
2 out of 5
by A verified traveler from australia

Disappointing

Posted Dec 11, 2017
Pros: Location
Cons: Staff attitude, wifi, pillows.
Unfriendly staff and poor wifi. Staff were dismissive and unhelpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Great hotel in excellent location

Posted Dec 8, 2017
The hotel staff was friendly and allowed us to check in several hours early. The location is great. Walking distance to main stores and sites. Lots of restaurants around.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Great location

Posted Dec 3, 2017
Located on the Gran Via where all the action is. Most everything Museums and important squares and monuments are only a short 20 minute walk. The staff is very friendly- the Sangria in the lobby bar is excellent. The decor could use some updating. Super market is nearby for water and snacks. We were there during Thanksgiving and they did a nice job with decorating for Christmas.
Comment from Hotel Management
Jan 17, 2018 by Hotel Emperador, Hotel Management
Dear esinedRN, Thank you so much for your nice feedback. We are happy to know that you enjoyed your stay at Hotel Emperador
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2017
Let us check in early since we came to Madrid on overnight train from Lisbon
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice hotel, great location. Elena was very nice a

Posted Nov 23, 2017
Excellent for the price you pay. Cant expect anything more