Ratings based on 1,874 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from australia

Disappointing

Posted Dec 11, 2017
Pros: Location
Cons: Staff attitude, wifi, pillows.
Unfriendly staff and poor wifi. Staff were dismissive and unhelpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Great hotel in excellent location

Posted Dec 8, 2017
The hotel staff was friendly and allowed us to check in several hours early. The location is great. Walking distance to main stores and sites. Lots of restaurants around.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Great location

Posted Dec 3, 2017
Located on the Gran Via where all the action is. Most everything Museums and important squares and monuments are only a short 20 minute walk. The staff is very friendly- the Sangria in the lobby bar is excellent. The decor could use some updating. Super market is nearby for water and snacks. We were there during Thanksgiving and they did a nice job with decorating for Christmas.
Comment from Hotel Management
Dec 5, 2017 by Hotel Emperador, Hotel Management
Dear esinedRN, Thank you so much for your nice feedback. We are happy to know that you enjoyed your stay at Hotel Emperador
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2017
Let us check in early since we came to Madrid on overnight train from Lisbon
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice hotel, great location. Elena was very nice a

Posted Nov 23, 2017
Excellent for the price you pay. Cant expect anything more
5 out of 5
Recommended
for Everyone
by A verified traveler from Harrogate

Access Madrid

Posted Nov 11, 2017
Pros: Comfort
Superb facilities close by shops, theatre, restaurants. Two minutes from underground for access to museums and art galleries. Lovely hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Fantastic location

Posted Nov 7, 2017
A lovely hotel in a brilliant location. The rooms are nice if a little old fashioned but that adds to the charm.Its a lovely spot to have a drink and people watch .It's also very reasonably prices .
4 out of 5
Recommended
for Couples
by A verified traveler from Wales

Lovely hotel close to shops and culture.

Posted Nov 6, 2017
Pros: Comfortable and welcoming.
Cons: There was no restaurant apart from breakfast which was very expensive.
Location: Excellent. The middle of everything.
Thoroughly enjoyed all restaurants, shopping and the Palace and Cathedral.comfort
4 out of 5
Recommended
for Everyone
by A verified traveler

Stu and Lou

Posted Nov 6, 2017
Good location. Friendly staff / communal areas great. Air conditioning not working in room.
5 out of 5
Recommended
for Everyone
by A verified traveler from dublin

Enjoyable stay

Posted Nov 3, 2017
Great experience and excellent location friendly staff no complaints about the hotel
Comment from Hotel Management
Nov 5, 2017 by HOTEL EMPERADOR, Hotel Management
Thank you so much for your feedback. We are happy to learn that you had a nice stay. Hope to welcome you again in a future