Ratings based on 743 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Aug 10, 2017
Great location to get around the city, perfect if you don't want a hotel to glamorous. The hotel itself is very tired and in quiet poor condition to be honest. Rooms are very noisy and cleaners in the morning are not cautious of the racket they are making in the corridors. Bathroom was lovely though! This hotel is most definitely not a 4 star property, in all fairness it's a 2 star. No tea or coffee making facilities in the room. Breakfast was at an additional cost and when taken the service was poor and food poor quality. My knife was dirty when presented to me and had to point it out. Check in was great, very attentive and offered fantastic details of what to see in the city without having to ask.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Location

Posted Jul 26, 2017
Location is key. Loved that we can walk everywhere and the metro just outside of the hotel. Will stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent and convenient location for tourists

Posted Jul 18, 2017
I enjoyed staying there. Very convenient location across the royal palace and many attractions of madrid. Also close to metro to other near by attractions. they have airport shuttle. Nice front desk/staff and in house cafe. The only draw back, if you are light sleeper (like me) the city is awake all night and the hotel near many cafes and restaurants can be noisy.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel and great location.

Posted Jul 14, 2017
Nice hotel and it is in a great location near Opera metro station. Live area at night and everything is walkable.
Comment from Hotel Management
Jul 14, 2017 by Front Desk Department, Hotel Management
Thank you so much! Hope we can see you some other time! Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Very nice hotel close to major points of interest

Posted Jul 13, 2017
I really enjoyed hotel room and the well priced daily buffet breakfast during my 4 day stay. Perfect location next to Metro Opera, Royal Opera, Royal Palace and Cathedral. A fine, centrally located hotel in close proximity to many major points of interest and super easy metro access to other important tourist destinations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good locación.

Posted Jun 25, 2017
Close to places of interest, royal palace, restaurant, bakeries, transportation resources. Average breakfast.
Comment from Hotel Management
Jun 29, 2017 by Encargado de Relaciones con los Clientes, Hotel Management
Dear guest, We would like to thank you for having taken the time to comment on your recent stay at Ópera Hotel. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami Beach

Nice hotel with good breakfast

Posted Jun 13, 2017
Pros: Good breakfast, nice staff.
Cons: Faster checking, waiting 2 hours for our room. Comfortable beds and pillows better ac.
Location: Great location with everything you may want nearby. Shopping, restaurants and sightseeing within walking distance.
Nice hotel with a great location, lots of shopping and restaurants all round. Room was clean and good with a few exceptions which are: hard bed felt like sleeping on a cement slab, flat pillows need 2 extra to be able to sleep, ac shuts off automatically and you cant control it through the control box. Leading to hot nights and staff could not help with that.
Comment from Hotel Management
Jun 22, 2017 by Encargado de Relaciones con los clientes, Hotel Management
Dear Manny, Thanks a lot for your opinion as for us is very useful knowing it. We are very sorry to know that your stay at Ópera Hotel wasn´t of your complete satisfaction. We will transmit your opinion to our staff and we will try to improve our service. I am sure if you did return to us we would meet your expectations on a future stay. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Armenia

Great choice

Posted Jun 11, 2017
Wonderful location, close to the Royal Palace and the metro. Excellent breakfast. Spacious rooms.
Comment from Hotel Management
Jun 13, 2017 by Director de Relaciones con Clientes, Hotel Management
Dear David, We are thrilled to hear that you enjoyed your stay at Ópera Hotel. We thank you for sharing your kind words. We look forward to your next stay with us. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from w

nice hotel!

Posted May 27, 2017
Nice hotel, nice restaurant with tapas, good service and quick, simple check in and check out. Hotel is around the corner from opera metro and plaza Isabella II. Also not far from gran via shopping and restaurants. I stayed in a single room, so there were no frills (I did enjoy the sauna though). I also had the daily breakfast at hotel opera: not bad...I would stay there again and I would recommend!
Comment from Hotel Management
Jun 1, 2017 by Departamento de Relaciones con Clientes, Hotel Management
Dear heather, Thank you very much for your comments. We are especially pleased that the location, services and installations were of your total satisfaction. We really hope to have the chance to welcoming you back in the near future. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from torreon mexico

very accessible to landmarks

Posted May 22, 2017
Pros: centrally located and close to landmarks within walking distance.-
Cons: even if for a better environment, making bed like if they were change sheets, so that when you go to bed they are all wrinkle
Location: centrally located landmarks within walking distance like palacio de oriente, opera, plaza del sol, plaza mayor, plaza de españa and granvía among othe
very well located, nice hotel staff, if possible a coffee maker would be a great deal
Comment from Hotel Management
May 23, 2017 by Director de Relaciones con los clientes, Hotel Management
Dear gabriel, Thank you for your comment regarding your stay with us, here at Ópera Hotel. We are especially pleased that the staff, location and services were of your total satisfaction. From Manager Department we assure you that we take note about your comments to improve our installations. We hope to see you again very soon. Best regards