Ratings based on 785 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Leigh-on-Sea, England

Posted Nov 11, 2017
Good hotel close to Royal Palace and other sites. Would recommend to others going to Madrid.
Comment from Hotel Management
Nov 17, 2017 by Director de Relaciones con los Clientes, Hotel Management
Dear Dave, Thank you very much for choosing our Ópera Hotel and for leaving your nice comment. We are very happy to know that you had a pleasant stay with us and I really hope to welcome you back again during your next visit to Madrid!! Kind Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel Great Location

Posted Oct 18, 2017
Pros: Got a free upgrade. The rooms were nice and had a great view.
Cons: Nothing.
Location: Close to everything including the Palace.
This was a great choice. Hotel was close to EVERYTHING and the staff was friendly and helpful. This hotel is within walking distance of everything.
Comment from Hotel Management
Oct 31, 2017 by Director de Relaciones con los clientes, Hotel Management
Dear guest, Thank you very much for taking the time to write such a wonderful review!! We are delighted to see that everything during your stay with us was to your satisfaction and we look forward to welcoming you back again soon, Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Excellent Hotel close to many points of interest.

Posted Oct 17, 2017
Pros: The location of the hotel was excellent with all the facilities you might need for a city break.
Cons: Everything was to a very high standard.
Location: The hotel is located very near a number of places of interest as well as a Metro station for further exploration.
Unfortunately, we could only fit in a five-night stay at the Hotel Opera but its proximity to so many places of interest in Madrid helped so that we were able to see most of what we hoped for as well as fitting in a day trip to Toledo. The Metro station in the square next to the hotel helped to get us around Madrid and to the RENFE for our day trip. The Café / Restaurant with pavement terrace was pleasant and convenient. The staff were attentive and efficient with the rooms kept at a very high standard with comfortable beds. All in all a very pleasant stay.
Comment from Hotel Management
Oct 31, 2017 by Director de Relaciones con los clientes, Hotel Management
Dear George, We would like to thank you for having taken the time to comment on your recent stay at Ópera Hotel. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Pakistan

Very good hotel almost in center city

Posted Oct 15, 2017
Pros: Location and comfort
Cons: nothing special, very pleasant stay
Location: city center, shopping, historic building, restaurants are on walking distance
Very much pleasant stay, room was of good size and every attractions on walking distance
Comment from Hotel Management
Oct 31, 2017 by Director de Relaciones con los clientes, Hotel Management
Dear Tahir, Thank you very much for your comments!! We are especially pleased that the staff, rooms and services were of your total satisfaction. We really hope to have the chance to welcoming you back in the near future. Kind Regards!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Seoul

Good location.

Posted Oct 10, 2017
Pros: Location
Location: All the main things to enjoy in Madrid are close to hotel.
It was close to metro station Opera, therefore, easy to move, even, easy to walk. Hotel was clean and comfortable. I had problem with bathing and washing basin drainage which was noticed to Expedia at initial impression. They repaired it next day. There are many hotels in Madrid, however, this hotel would be good choice with reasonable price.
Comment from Hotel Management
Oct 11, 2017 by Director de Relaciones con los clientes, Hotel Management
Dear Johnny, Thank you very much for having taken the time to comment on your recent stay at Ópera Hotel. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. Best Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Posted Sep 27, 2017
The hotel is in a great location, great facilities, excellent breakfast value & beautifully renovated! Highly recommend it!
Comment from Hotel Management
Oct 11, 2017 by Director de Relaciones con los clientes, Hotel Management
Dear guest, Thanks a million for choosing the Ópera Hotel for your recent stay in Madrid and for having taken the time to comment on Expedia. We are especially pleased to see such lovely feedback and that you found an excellent breakfast and the location were of your total satisfaction. We really hope to have the chance to welcoming you back in the near future. Kind Regards!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location but noisy rooms.

Posted Sep 8, 2017
Location is amazing. Overall, it's OK. Not great if you want to rest. If you want to be in a central location where you can walk around to all interesting places this is it. If you're looking for comfort and tranquility, maybe not.
Comment from Hotel Management
Sep 8, 2017 by Director de Relaciones con Clientes, Hotel Management
Dear Guest, We would like to thank you for having taken the time to comment on your recent stay with us. Hotel Ópera is situated in the centre of Madrid, and it is a city which is full of life, and sometimes we aren’t able to control the noise in the street. We hope to welcome you back soon! Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles,CA

A lot of room

Posted Aug 31, 2017
Really big room compared to others in Madrid All the amenities . Staff was friendly and the beds were big
Comment from Hotel Management
Oct 11, 2017 by Director de Relaciones con los clientes, Hotel Management
Dear Leticia, We would like to thank you for having taken the time to comment on your recent stay at Ópera Hotel. We are especially pleased that the staff, rooms and services were of your total satisfaction and we hope to welcome you back soon! Best Regards!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Santiago de Chile

Great location, Close to everything

Posted Aug 25, 2017
Pros: Location and quiet neighborhood. Close to everything and Also felt safe at night walking by myself.
Cons: More carácter in the rooms, extend breakfast hours.
Location: It's walking distance to everything in Madrid. 3 blocks to Gran Via-Callao Plaza, cinemas, theaters, shops, restaurants, pharmacies, walk everywhere.
I was happy Selecting this hotel. 4 blocks from la Gran Via and Callao Station. On a very quiet street but close to restaurants, metro, taxi stands, tourist sites, Cathedral, exchange offices, cinemas, banks, department stores, cafes, etc. The staff was very nice, I arrived at 7:30am after flying 13 hours, and they find me a room by 9am. They offered me an upgrade. The room was small (1 person) but the bathroom was spacious and clean. Good shower. I brought my own shampoo and conditioner. The hotel did not offer body cream but Spain has wonderful inexpensive brands. The room was quiet and the air conditioning worked perfectly, efficient and silent. This is very important during summertime in Madrid. Opera Hotel is located in the exclusive Habsburg district, across from one of the most upscale hotels in Madrid, so the neighborhood is safe. The breakfast buffet is ok . Standard eggs, cheeses, Serrano ham, breads, fruit and commercial yogurt and juice, nothing special but for €8.50 a person you cannot get anything like this at a coffee place. For a tourist hotel The breakfast hours are limited. I think it should start at 8:00 instead of 8:30am. and finish at 11:00am. Overall, the Opera Hotel offers you a clean, quiet room with a good modern bathroom and a great location. Exactly what I needed this time in Madrid.
Comment from Hotel Management
Oct 11, 2017 by Director de Relaciones con los clientes, Hotel Management
Dear Maria, Thank you very much for your kind comments!! We are especially pleased that our location, breakfast, rooms and services were of your total satisfaction. We really hope to have the chance to welcoming you back in the near future. Kind Regards!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

excellent hotel

Posted Aug 23, 2017
Close to attractions and metro stations. Very clean and bed comfortable. Excellent wifi. Staff very friendly.
Comment from Hotel Management
Oct 11, 2017 by Director de Relaciones con los clientes, Hotel Management
Dear Lydia, Thank you for taking time to share your comment about your stay at Ópera Hotel. We are delighted to know that you had a good stay with us. We are looking forward to welcome you again. Kind regards!!