Ratings based on 377 Verified Reviews

3.9 out of 5
74% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Great location, very clean and friendly staff

Posted Dec 13, 2017
Superb location, Metro station around the corner, just two blocks from Gran Vía. Very clean rooms, nice breakfast and friendly staff 👍
Comment from Hotel Management
Dec 17, 2017 by Ana B, Hotel Management
Dear Esteban, Thank you very much for taking the time to review your recent stay and for sharing your experience of the hotel with other travellers. We’d also like to thank you for your positive comments about our superb location, clean rooms, nice breakfast and excellent staff. Thank you again for your feedback. We hope that you will nevertheless choose to return to our hotel in the future. Kindest regards, Ana B.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Dec 5, 2017
Friendly and helpful staff...seemingly safe area. Great location! Room was a tad small but it certainly fulfilled our needs.
Comment from Hotel Management
Dec 17, 2017 by Ana B, Hotel Management
Dear Client, First of all I would like to take the chance to thank you for your time. Regarding the room, I am so sorry if the size didn´t like to you. We are glad to read you loved our central location and friendly staff!!! I hope you can visit us again in your next trip to the city, we will be very pleased to attend you again, Best regards, Ana B.
5 out of 5
by Keith

Traveller Friendly, well placed !!

Posted Oct 21, 2017 on Hotels
Well placed hotel, nice n clean, modern room with nice features -walking distance to local services and main attractions. Helpful and friendly staff.
Comment from Hotel Management
Oct 23, 2017 by Carolina, Hotel Management
Dear Keith, Thank you very much indeed for taking time to share your feedback following your recent stay at the Petit Palace Alcalá. It is a pleasure to read such a positive review in relation to our hotel, particularly to our staff as we always strive for an excellent customer service. It is very encouraging when our guests take the time to share these great experiences with us as our team and I greatly appreciate this feedback. Your fantastic comments will be most certainly shared with the Team that will be delighted to read them. Meanwhile we look forward to welcoming you back to the hotel and make sure you have the best travel experience. Kindest Regards, Ana B.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Central ad convenient

Posted Oct 17, 2017
Staff was extremely helpful and welcoming. The hotel was in a very central area for easy access to most places.
Comment from Hotel Management
Oct 23, 2017 by Ana B., Hotel Management
Dear Karen, Many thanks for taking time to share your thoughts following your recent stay at the Petit Palace Alcalá. We are delighted that you found the hotel staff and the location to your satisfaction. Thank you again for your positive review. We look forward to welcome back to our hotel. Kind Regards, Ana B.
5 out of 5
by Alfonso

Posted Oct 14, 2017 on Hotels
Comment from Hotel Management
Oct 23, 2017 by Carolina, Hotel Management
Estimado Alfonso, Agradecerle la puntuación obtenida tras su estancia en el Petit Palace Alcalá. Nos alegramos mucho de que su estancia haya sido tan satisfactoria, y esperamos poder verle pronto de nuevo próximamente. Reciba Un Cordial Saludo, Ana B.
2 out of 5
by Asaf

Posted Oct 3, 2017 on Hotels
Comment from Hotel Management
Oct 5, 2017 by Carolina, Hotel Management
Estimado Asaf, Muchas gracias por dedicar un tiempo a valorar nuestro establecimiento tras su reciente estancia. Por lo que vemos, el Hotel no ha cumplido con sus expectativas, lamentamos mucho los aspectos del mismo que no hayan sido de su agrado. Esperamos nos de la oportunidad de poder volver a alojarle en un futuro. Reciba Un Cordial Saludo, Ana B.
5 out of 5
by Sylvain

Will stay again.

Posted Aug 19, 2017 on Hotels
Arrived very early for checking and very tired. Got a nice welcoming by having our room ready. Big room with a 3rd single bed. Lot of Windows overlooking the Main Street and beautiful old building. Very quiet with double glazed windows. Huge bathroom....... nice staff at the reception. Free coffee, water in the lobby. Great breakfast on level 5 with stunnnig view. The only down point is old lift, too small and Also the agly metallic floor on the lobby with lot of mess like boxes.
Comment from Hotel Management
Aug 23, 2017 by Carolina, Hotel Management
Dear Guests, We would really like to thank you for such a detailed review of your recent stay with us. There is nothing more satisfying for us than to recieve such positive feedback from our guests, to let us know that we are doing a good job! I'm glad to see you like the huge bathroom, the views, and our buffet breakfast. I'm sorry to see that you don´t like our elevators. We hope you'll come back and visit soon. Best Regards, Ana B.
4 out of 5
by Sajid

Awesome location!

Posted Aug 13, 2017 on Hotels
Ideal location. Right in the middle of everything.
Comment from Hotel Management
Aug 19, 2017 by Carolina, Hotel Management
Dear Sir: Thank you for your time and your comment. We hope to see you son again in our hotel enjoying our city best regards
4 out of 5
by LUIS

We will stay again in the peti palace alcala

Posted Aug 12, 2017 on Hotels
We like the service and good location in madrid spain
Comment from Hotel Management
Aug 20, 2017 by Carolina, Hotel Management
Dear Luis, Thank you for your kind words about your last stay with us. We love to recieve such great feedback especially about our service and good location. We are especially focusing on to make continuous improvementes! We certainly do hope you return one day to visit us, Best regards, Ana B.
4 out of 5
by Lydia

Wonderful

Posted Aug 1, 2017 on Hotels
We enjoyed our stay here, breakfast was good, customer service excellent. Wonderful location close to all major attractions just walking.
Comment from Hotel Management
Aug 3, 2017 by Carolina, Hotel Management
Dear Lydia, Thank you for taking the time to review your recent stay with us. We are happy to know that we were able to make your stay enjoyable and that our customer service, breakfast and location reached your expectations. We hope to see you again soon in PP Alcalá! Best regards, Ana B.