Ratings based on 350 Verified Reviews

3.8 out of 5
89% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

10 meters off Gran Via train station

Posted Jul 11, 2017
Very convenient. 10meters from Gran Via metro. Less than 5mins walk to Calle de Fuencarral (retail strip). 7mins walk to Puerta Del Sol. Receptionist was very helpful and friendly.
Comment from Hotel Management
Jul 18, 2017 by Lucia, Front Desk Manager, Hotel Management
Dear Ky, Thank you for taking some part of your valuable time to share your opinion about your stay with us. We are really pleased that you have enjoy the hotel location and specially the staff service, who always try to offer the best service to our guests. We hope to see you soon again at Petit Palace Chueca. Best Regards, Lucia Novella Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

WE Event

Posted Jul 3, 2017
Hotel is centrally located in the middle of everything, which makes it perfect. Very convenient to shops, eateries, and museums. Room wasn't bad nor was it impressive. It was a great quality room for a low-to-mid budget price. Friendly staff and very responsive. If you're looking for luxury amenities, look elsewhere. But if you just need a decent place to stay while you party and run the streets, look no further.
Comment from Hotel Management
Jul 8, 2017 by Lucia Novella, Front Desk Manager, Hotel Management
Dear WE, First of all thank you for taking some part of your valuable time to share your opinio about your stay with us. We are really pleased to know that you have highly appreciated hotel location and specially our staff service who always makes the best to make the guests feel at home. We hope yo see you soon again at Petit Palace Chueca. Best Regards, Lucia Novella, Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Milton Keynes

Great hotel for city break

Posted Apr 22, 2017
Friendly staff, very clean and good breakfast. Would recommend to a friend
Comment from Hotel Management
May 11, 2017 by Lucia Novella, Hotel Management
Dear Simon, thank you so much for taking a few minutes of yoir valuable time to share your nice feedback with us! We are glad to know that our staff was friendly to you, you liked our breakfast service and the cleaning in the room was good. It has been a pleasure to have you with us and we hope to see you again very soon! Best regards, Lucia Novella, Front Desk Manager
5 out of 5
by Jeffrey

Great hotel in the best location

Posted Mar 22, 2017 on Hotels
The best location!
Comment from Hotel Management
Apr 3, 2017 by Carolina, Hotel Management
Dear Jeffrey, Thank you for taking a few minutes of your valuable time to share your nice feedback! We are happy to know that you enjoyed your visit to Madrid thanks to our great location and we are looking forward to seeing you again! Best regards, María Franco, Front Desk Manager.
4 out of 5
by gurwinder

Great hotel and location!!

Posted Mar 20, 2017 on Hotels
The hotel is in a great location and the staff were amazing. Thank you
Comment from Hotel Management
Mar 23, 2017 by Carolina, Hotel Management
Dear Gurwinder, I want to hank you for your reservation and for taking your time sharing on internet your commnets about your stay in our hotel. I am happy to read you enjoied your stay and hope to be able to receive you again very soon. Best regards. María Franco, Front desk manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Right In The Middle of it All

Posted Mar 3, 2017 on Orbitz
Pros: Cleanliness, pretty room, comfortable bed etc and perfect location. Most of all, the attentive and helpful staff who promptly responded and resolved
Cons: Maybe some noise from next door in the morning apparently due to cleaning crew getting the room ready. Maybe too early for that
Location: Gran Via right off the hotel, Puerta del Sol, Walk to old Madrid, Plaza Espana, El Prado and other museums Accessible from airport by bus, subway
Excellent staff, very attentive, prompt response to request or inconveniences that came up! Kudos ! In spite of being on the second floor facing the street there was no outside noise. Daily clean up, nice amenities, great bed, nice towels, great rain shower. The room is smallish (for American standards though) but the location could not be better. Would definitely go back.
Comment from Hotel Management
Mar 5, 2017 by María Franco, front desk manager., Hotel Management
Dear Frank, First of all I would like to thank you for sharing your opinion. Its a pleasure for us to read our hotel live up to your expectations. Regarding to the noise during the cleaning service, we will speak with the housekeeping service to try to be more silent. We hope to see you son. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Fabulous value for central Madrid.

Posted Feb 7, 2017
Exceptional staff. Spotlessly clean public areas. Modern clean rooms. Very handy for exploring Madrid. Fantastic array of bars and restaurants on the same street.
Comment from Hotel Management
Feb 9, 2017 by María Franco, Hotel Management
Dear Bill, Thank you very much for your comments about our Hotel!! We are glad to know that you had a nice experience and We hope to welcome you back to our hotel very soon! Sincerely María Franco Petit Palace Ducal
3 out of 5
by Joao

More a hostel than a hotel

Posted Jan 31, 2017 on Hotels
More a hostel than a hotel. There was no hot water during some hours. Location excellent. Staff friendly. All the rest is poor.
Comment from Hotel Management
Mar 2, 2017 by Carolina, Hotel Management
Dear Joao, Thank for your comment about our hotel!!! We are glad that you enjoyed the city with our great location. We apologize for inconveniences with the water, but how you know, we had a broken pipe and it was solved in few hours. We hope to see you in your next visit to Madrid Best regards María Franco Petit Palace Ducal
4 out of 5
by Richard

Posted Jan 9, 2017 on Hotels
Love this hotel. Stayed here before, but this time was for NYE. On our arrival in our room was bottle of vintage cava on ice. With two smaller bottles and 24 grapes to take into the street on the strike of midnight (a Spanish tradition). Night sorted. This is just a fun hotel right in heart of the city. Perfect.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Dear Richard Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards María Franco Petit Palace Ducal
3 out of 5
by A verified traveler

Friendly Staff- good location- very small shower!

Posted Dec 12, 2016 on Hotels
Well positioned hotel with comfy bed and very friendly staff. Shower was very small and you could see mould. If you book the romantic package you get late checkout.
Comment from Hotel Management
Dec 24, 2016 by General Manager, Hotel Management
Dear customer, Thank you very much for taking a few minutes of your valuable time to share your experience with us. We are glad to know that you have enjoyed Madrid thanks to our privileged location and that the bed has given you the right comfort, as well as the memorable treatment received by our employees. We are very sorry that the shower has not met your needs. We took good note for future improvements in the facilities. We hope you give us a second chance and we can get 100% of your satisfaction. Best regards and Merry Christmas! Isabel Rodríguez, Head of Reception