Ratings based on 378 Verified Reviews

3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from costa rica

Well located Excellent breakfast

Posted Nov 27, 2017
Very happy with the hotel. Very well located. Great room. I asume that because of the dessonal transition, they have the heater sistem on and some days were more for A/C, so we opened the windows so it would cool down. It worked perfectly, the only down sude is the city noise. A small design detail. Our room is designed for 5 people and has a great size. But for some reason the bathroom door is glass and has a clear opening in the midfle of the door. No privacy what so ever. Not the best door for a room that is designed to share. Overall, all good and happy. Very impressed with the details of the included breakfast!!
Comment from Hotel Management
Nov 27, 2017 by Ana B., Hotel Management
Dear Manuel: Thank you very much for reviewing your recent stay at the Petit Palace Chueca. We are pleased to hear you like our buffet breakfast, great room and location. Thank you again for your valuable comments and feedback, and we hope to have the opportunity to welcome you back in the future to make your next stay with us an excellent one. Kindest regards, Ana B.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to most sites

Posted Oct 24, 2017
It’s ok if you want a low cost place to stay with no amenities. Such as no chair in room. No soap in bathrooms. No lobby to speak of. Was able to walk everywhere from it so centrally located. A little noisy at night outside.
Comment from Hotel Management
Oct 27, 2017 by Ana B., Hotel Management
Dear Guest, Thank you for the time that you have spent in sharing with us your opinion about the Hotel. I would like to apologize for the inconveniences we could have caused to you. We really appreciate your comments about our perfect location in the city center. Maybe that is why there was a little noisy al nigths. I would like to let you know that your experience does not correspond with our high quality standars and I would be more than pleased if you decide to give us a second opportunity to demonstrate it to you. Best regards, Ana B. Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Best Location

Posted Oct 20, 2017
The location is 10 seconds walk from the most famous street in Madrid (Grand Via) I call it Time Square. The room is small but it does the job perfectly. Since we used it for sleeping only. The staff were very friendly and they printed my football tickets when I asked them. I felt safe when they keep locking the main enternance 24/7. Only residents can access by the room key. Ine thing only bothered me , which is they allow pets. And the guests next door leave their room leaving their dogg behind. And the dog started naking noise and I couldn't sleep all morning. Overall I highly recommend the hote , specially the rates and the location
Comment from Hotel Management
Oct 23, 2017 by Ana B., Hotel Management
Dear Guest, Many thanks for taking time to share your review on Expedia. Apologies about the problem with the noise from another room because of the dog. All Petit Palace is Pet Friendly and we allow dogs in our hotels. We are delighted that you found the hotel location to your satisfaction, and our friendly staff. Thank you again for your positive review. I do hope you will come back to our hotel, Kindest Regards, Ana B,
5 out of 5
by Winston

Posted Sep 3, 2017 on Hotels
Hotel nice. Location central, near metro line.
Comment from Hotel Management
Sep 13, 2017 by Carolina, Hotel Management
Dear Winston, Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We continue to develop our products and services to the highest standards and we look forward to welcoming you back to the Petit Palace Chueca in the near future. Best regards, Ana B.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle, Australia

Posted Aug 31, 2017
Cool hotel in great location. The staff were exceptionally helpful, particularly Jean. We only had a short stay but would stay again.
Comment from Hotel Management
Sep 4, 2017 by Ana B., Hotel Management
Dear Kathy, Thank you for rating your recent stay with us in such a positive manner! We are really happy to see that you choose us for this occasion and that you liked our helpful staff! We certainly do hope you come back soon, Best regards, Ana B. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Very Nice Hotel.

Posted Aug 7, 2017
Great location in the Chueca Gay Neighborhood. Subway stop across the street Easy walk to many gay bars and shops.
Comment from Hotel Management
Aug 10, 2017 by Ana B., Hotel Management
Dear Joe, Thank you for your fantastic review of your recent stay with us. It's great to hear that you enjoyed our location and Subway. We hope to see you again soon. Best regards, Ana B.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Great value in an excellent location

Posted Jul 17, 2017 on Orbitz
Pros: In the gayborhood (Chueca) and walking distance to the top sights in Madrid.
Location: In Chueca (Madrid's gayborhood) and right by Gran Via and all the major sights in Madrid.
I was traveling with two friends and this hotel had a room option with three beds (two of them were via a bunk bed) so it was perfect for our group.
Comment from Hotel Management
Jul 27, 2017 by Ana B., Hotel Management
Dear Jeff, Thank you for taking the time to fill out the survey on your stay in our hotel. We are happy to know that we were able to make your stay enjoyable and that you also liked our location. We hope to see you soon in Petit Palace Chueca! Best regards Ana B.
5 out of 5
by A verified traveler

Posted Jul 17, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017 by Carolina, Hotel Management
Dear Guest, Thank you for taking the time to share with us your recent stay at Petit Palace Chueca in Madrid. We are happy to know that we reached your expectations. We hope to see you again very soon, Best Regards, Ana B.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

10 meters off Gran Via train station

Posted Jul 11, 2017
Very convenient. 10meters from Gran Via metro. Less than 5mins walk to Calle de Fuencarral (retail strip). 7mins walk to Puerta Del Sol. Receptionist was very helpful and friendly.
Comment from Hotel Management
Jul 18, 2017 by Lucia, Front Desk Manager, Hotel Management
Dear Ky, Thank you for taking some part of your valuable time to share your opinion about your stay with us. We are really pleased that you have enjoy the hotel location and specially the staff service, who always try to offer the best service to our guests. We hope to see you soon again at Petit Palace Chueca. Best Regards, Lucia Novella Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

WE Event

Posted Jul 3, 2017
Hotel is centrally located in the middle of everything, which makes it perfect. Very convenient to shops, eateries, and museums. Room wasn't bad nor was it impressive. It was a great quality room for a low-to-mid budget price. Friendly staff and very responsive. If you're looking for luxury amenities, look elsewhere. But if you just need a decent place to stay while you party and run the streets, look no further.
Comment from Hotel Management
Jul 8, 2017 by Lucia Novella, Front Desk Manager, Hotel Management
Dear WE, First of all thank you for taking some part of your valuable time to share your opinio about your stay with us. We are really pleased to know that you have highly appreciated hotel location and specially our staff service who always makes the best to make the guests feel at home. We hope yo see you soon again at Petit Palace Chueca. Best Regards, Lucia Novella, Front Desk Manager