Ratings based on 412 Verified Reviews

3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Very well located.

Posted Nov 14, 2017
Located in the heart of Madrid, close to amenities, tourist places, public transit, restaurants. Room on top floor was a bit uncomfortable as the roof was very low.
Comment from Hotel Management
Nov 19, 2017 by Miriam Arriero - Front Desk Team, Hotel Management
Dear guest, First of all, thank you very much for taking a few minutes reporting your recent stay at Petit Palace Plaza del Carmen. We are happy to see that you enjoyed our great location, near to most of the main attractions in Madrid. We would like to apolize if you didn´t find very confortable our rooms on top floor. We would like you to know that we also have other type of rooms. So please, do not hesitate to ask us if you come back. We are sure you will enjoy more. Looking forward to welcoming you again very soon staying in one of this "no low roof" rooms. Kind regards; Miriam Arriero - Front Desk Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2017
Great, lovely, nice, fab. Would recommend, good location.
Comment from Hotel Management
Oct 30, 2017 by Irene Sanz - Front Desk Manager, Hotel Management
Dear guest, Thank you for choosing us in your visit to Madrid and your great comment about your stay with us. We are glad to hear that you enjoyed our privileged location and wiil be very grateful to have you as a returning guest. Best regards, Irene Sanz Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Sep 26, 2017
Pros: The location was good.
Cons: The rooms are small.
Location: Restaurants, shops.
The hotel has a great location, close to many shops and restaurants. Our room was small, we couldnt have two cases open at the same time.
Comment from Hotel Management
Sep 27, 2017 by Irene Sanz - Front Desk Manager, Hotel Management
Dear Andre, Thank you for your comments, since it is because of them that we can improve our service. I am glad that you had an overall nice stay with us and our privileged location right in the historical centre of Madrid helped in reaching your expectations. On the other side, I am sorry to hear that your room did not fit your requirements. For further reservations, we have different types of rooms available and if you contact our reception department, we will be pleased to find the room that fits your requirements best. We hope you decide to visit Madrid again and choose us again to stay. Best regards, Irene Sanz Front Desk Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to city centre

Posted Aug 26, 2017
The hotel was in a good location. The only complaint breakfast was of a poor quality and very expensive, even though I complained and only had a coffee was charged for a full breakfast.
Comment from Hotel Management
Aug 30, 2017 by Irene Sanz - Front Desk Manager, Hotel Management
Dear guest, Thank you for taking a few minutes in rating your stay at Petit Palace Plaza del Carmen. I am glad that our central location, next to GranVia fittd your expectations. On the other hand, I am sorry to hear that you did not like our buffet breakfast since it is one of our most valued serviced. It is a full buffet breakfast that includes a wide range of fresh fruits, smoothies, daily baked pastry and breads, scrambled eggs, sausages, beans and different types of cold meats and cheese, but if you found that something was missing, I would thank if you could let us know so we can improve the service provided. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne , australia

Perfect

Posted Aug 24, 2017 on Wotif
Pros: Location, location, location
For me, this is the perfect hotel. Tastefully renovated in a period older buildering, modernised . Close to all the major places of interest, but enough set back to not be noisy Or crowded. I walked every where. The staff are interesting , helpful and engaging. The shower is special. And the best breakfast in a vaulted former basement. Thanks Petite Palace, my stay was great Terry - Australian
Comment from Hotel Management
Aug 28, 2017 by Irene Sanz - Front Desk Manager, Hotel Management
Dear Terry, Thank you for such a great review of your stay with us. It is a pleasure knowing that you had a great experience and our staff helped in improving it. All Petit Palace are old and historical buildings renewed and adapted for the modern living but in a cozy boutique style. Should you decide to visit Madrid again, we will be very happy to welcome you back. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location for a quick visit to Madrid

Posted Aug 23, 2017 on Orbitz
Please with the breakfast. very nice stuff. The room on the top floor are larger but have low ceiling high
Comment from Hotel Management
Aug 28, 2017 by Irene Sanz - Front Desk Manager, Hotel Management
Dear guest, Thank you for taking a few minutes in rating your stay at Petit Palace Plaza del Carmen. We are glad you had an overall nice experience with us and our full buffet breakfast and the service provided by our team fitted your expectations. Best regards,
5 out of 5
by Yeradi

Amazing experience!

Posted Aug 17, 2017 on Hotels
Amazing! Great service! And amazing that the persons who work there speaks very sell Spanish and Englidh!
Comment from Hotel Management
Aug 23, 2017 by Gemma de Tera, Hotel Management
Dear Yeradi, Thank you for your kind words about our staff. We strive everyday to give our guests a close and personalized service and we are glaad that this time we made it. We will be very happy to welcome you back in furthers visits to Madrid. Best regards, Irene Sanz Front Desk Manager
5 out of 5
by Robbie

Great place and location

Posted Aug 16, 2017 on Hotels
Nice place and area to stay.
Comment from Hotel Management
Aug 23, 2017 by Gemma de Tera, Hotel Management
Dear Robbie, Thank your for taking a few minutes in rating your stay at Petit Palace Plaza del Carmen. It is a pleasure knowing that you had a great stay with us and that our privileged location and renovated building helped in reaching your expectations. Best regards, Irene Sanz Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Nice hotel in the center of the city.

Posted Aug 8, 2017
Just fantastic...hotel nice located in the Center of the city.
Comment from Hotel Management
Aug 10, 2017 by Irene Sanz - Front Desk Manager, Hotel Management
Dear Pietro, Thank you for your great review about yor stay at Petit Palace Plaza del Carmen. It is a pleasure knowing that our location next to Gran Via and Puerta del Sol fitted your expectations and it will be happy to welcome you back on your next visit to Madrid. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Beautiful hotel in good position

Posted Aug 5, 2017
A short break with family and friends. Would stay here again as it is close to the centre, the staff are friendly and helpful. Rooms are clean and spacious.
Comment from Hotel Management
Aug 10, 2017 by Irene Sanz - Front Desk Manager, Hotel Management
Dear Jo, Thank you your sharing your experience at Petit Palace Plaza del Carmen. We are glad you had a great stay with us and that our privileged location, next to Gran Via and Puerta del Sol, but in a quiet square helped in improving your experience. We hope to welcome you back again soon. Best regards,