Ratings based on 1,445 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Nice Hotel.

Posted Aug 7, 2017
Initially the AC didn't work, changed rooms. Moved to a less nicer room? I demanded another room change of the same quality as the original room. 3 rooms in two days. A bit frustrating. When there's a mess up, shouldn't one be up graded rather than downgraded? That's my two cents
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2017
Pros: Room was nice, clean and comfortable. Also, very good location, close to many attractions
Cons: Check in was very slow.
Location: Great location
Very nice hotel. Hotel staff was friendly and helpful, rooms very comfortable and clean, and above all very good location close to many attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler

very central and everything was walk by

Posted Jul 31, 2017
Pros: the window, the view and the bathroom were beautiful.
Cons: nothiing..all was good
Location: shopping, transportation, tours, etc.
The concierge was amazingly helpful and the best people ever.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santo Domingo

Nice and good location

Posted Jul 31, 2017
The only complain is: I think it is not a non-smoking hotel, or they have no control over those who smoke, the room and the bathroom smell very strongly of tobacco. They changed thw room bit The NEW one smelt worse, but they did their best to solve it, they put Ozono on and it was a little bit better
4 out of 5
Recommended
for Everyone
by A verified traveler from Santo Domingo

Very good location!

Posted Jul 26, 2017
Location: The location is very central and if you can get to the most emblematic sites walking, like Cibeles, Puerta de Alcalá, Plaza del Sol, Plaza Mayor etc.
The hotel is in an old building, well maintained, completely renovated and modern inside, spacious rooms, with everything you need, shampoo, conditioner, creams, bath caps, shower gel. Breakfast good. At the reception were all very friendly and eager to please you, except a girl named Teresa, is a bit petulant. The dining staff very friendly all.
1 out of 5
by A verified traveler

Extremely noisy

Posted Jul 25, 2017
Can hear everything on the street as sound proofing system is extremely poor to non-existent. AC fid not work and manager lied to our faces saying we slept with the windows open when I triple checked the windows due to the horrific street noise.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2017
Wonderful staff, breakfast great, room very clean, quiet environment yet centrally located.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Hotel was great! Very clean and comfortable. It was a bit nosisy being in such a busy street and could have used some blackout drapes, otherwise it was a very pleasant experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent. The staff was wonderful. They were supp

Posted Jul 16, 2017
Excellent. The staff was wonderful. They were supportive. And very responsive.
4 out of 5
Recommended
for Everyone
by A verified traveler from Silver Spring, MD

Excellent location, great staff

Posted Jul 15, 2017
The location is unbeatable for doing sightseen in Madrid. The hotel staff was friendly and always available for helping Room was comfortable, nice view and clean Cons: not quiet as I usually prefer