Ratings based on 420 Verified Reviews

3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Not Good at all.

Posted Jun 28, 2017 on Hotels
Not as we thought it would be. We arrived and our room wasn't ready so we had to wait in a small computer area for about half an hour or sit in the small reception area with a dirty worn rug. We were then shown to our room and was surprised at how small it was as well as in real need of decorating as lots of scuff marks and plaster that had been knocked of the wall probably due to suitcases not having sufficient room to get to the wardrobe. I then looked at the bed which wasn't of a normal double size but of a small double. The bed linen looked as though it was very old, dirty marks, and small hairs as well as not being ironed. The decorative cushions had sweat marks on them. I then went into the bathroom to find black mould in the shower cubicle and rust and mould on the table. I then went to the reception to ask for another room to be told they were fully booked until October!! Having thought well going to have to grin and bear I asked for more pillows as there were only 1 to be told that they did not have any more. Curtains drawn due to terrible views. Air condition even on top settings wasnt very cool. Reluctantly slept on top of the bed which was so hard and uncomfortable and far to small for 2 people. Even though we were booked in for 3 nights we packed and left. Shame as the location was good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Nice hotel close to the heart of Madrid

Posted Feb 20, 2017
Pros: location, wifi, friendly staff, privacy.
Cons: Not a thing.
Location: Opera Theater, the Royal Palace, Puerta del Sol Plaza, Plaza Mayor, la Gran Via, El Corte Ingles, Chocolateria San Gines, Cibeles Palace and fountain
Hostal Luz feels like home. The hotel offers very private rooms, neat and comfortable enough to rest after walking around in Madrid. The wifi is good too. The staff is very kind and I really enjoyed my conversations with Margarita, who is a superb lady. If you need any info or assistance, the staff is right there to help you.You can't beat the location, it's located close to most of every landmark of the city: Opera theater, the Royal Palace, Puerta del Sol Plaza, Plaza Mayor, la Gran Via, El Corte Ingles, etc...
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Cozy and safe hotel

Posted Nov 22, 2016
This hotel is closed to everything in Madrid downtown: Metro stations, stores, and attractions. It's safe and clean. The owners are nice and informative.
Comment from Hotel Management
Nov 25, 2016 by reservas@hostalluz.com, Hotel Management
Hola Suzette : Espero que su viaje de regreso haya sido bueno. Me alegra que su estancia en el Hostal Luz cumpliera con sus expectativas.Por mi parte la recuerdo con gran cariño y espero que vuelva a visitarnos. Saludos Margarita
5 out of 5
by A verified traveler

Very nice place in Madrid.

Posted Oct 27, 2016 on Hotels
Excelent. We spend a great time in. Fabulus location. Frendly staff, special doña Margarita, she Gives us a up grade room, the last two nights... whith a balcony! Y recomend the Luz Madrid Hostal for a trip arround Madrid.
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Hola : Gracias por dedicarnos su excelente opinión de su estancia en el Hostal Luz. Atentamente Margarita
4 out of 5
by A verified traveler

Hostal in central Madrid

Posted Oct 1, 2016 on Hotels
The hostal was easy to find and it was in break Madrid. A short walk from the main square. The room was clean and the staff was friendly even though they could not speak English. I would recommend this hotel for a short stay.
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Hola : El Hostal Luz les agradece su buena opinión sobre su estancia, y esperamos seguir contando con ustedes en otras ocasiones. Un saludo Margarita
5 out of 5
by A verified traveler

Posted Sep 21, 2016 on Hotels
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Hola : Gracias por su excelente comentario y con la satisfacción de saber que su estancia en nuestro Hostal ha sido de su agrado. Atentamente Margarita
3 out of 5
by A verified traveler from san diego, california

great location, very nice front desk lady!

Posted Sep 13, 2016 on Hotels
The room was just satisfactory, air-conditioning not the best, but the location of the hotel and the front desk lady's hospitality make up for it. Although it can be cheaper I believe.
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
Hola : Al no identificarse no se a quien me dirijo. De todas formas gracias por su comentario. Nuestro objetivo es que su estancia sea cómoda. Hay distintas habitaciones y si tiene alguna preferencia y nos lo comunica no hay ningún problema en cambiarla. El aire acondicionado funciona perfectamente, otra cosa es que no sepa manejar el mando. También esto es muy fácil de solucionar. Le agradezco sus palabras para el personal de recepción. Saludos Margarita
4 out of 5
by Auristela

Posted Jun 27, 2016 on Hotels
Good
4 out of 5
by Merdie from Pa., USA

Hostel Luz Madrid

Posted Jun 19, 2016 on Hotels
Not what I expected. It turned out to be a hostel and very difficult to find, no outside signs. The rooms were small, but very clean. Neighborhood was lovely and in the center of Madrid. Communication was difficult due to no English speaking staff. I would recommend it for anyone who likes being in the center of things at a budget price. Could not be beat for cleanliness.
1 out of 5
by A verified traveler

No room in the inn

Posted May 18, 2016 on Hotels
It was disapointing that despite having a booking confirmation and guaranteed by visa there was no room available.The substitute hostal was good for the price.comfortable and clean with very friendly staff.hostal ivor,calle del arenal.central location.