Ratings based on 884 Verified Reviews

3.9 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from el paso

Best vacations

Posted Sep 18, 2017
We choose this hotel because another travelers opinions. This hotel is realy close to almost every tourist attractions, just one block from subway station and two blocks from Plaza del Sol. The staff was very nice and helpfull. The breakfast is delicious and if you need to leave early morning they will give you a lunch box. We really recommend this hotel.
Comment from Hotel Management
Sep 22, 2017 by Esther Manzano, Hotel Management
Dear customer, Thank you very much for sharing your comments about your recent stay and for recommending us for another customers. It is a pleasure to read that you had a great stay and you enjoyed with our location, in the heart of Madrid, and with our breakfast, the best combination between delicious and healthy. We hope to see you soon. Best Regards, Esther Manzano Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami,Fl

Nice hotel ,small room ,great breakfast

Posted Sep 16, 2017
Pros: Hotel in center of Madrid,2 minutes to metro, A++++ Breakfast,nice staff
Cons: Connected to wifi,only free 1 device ( connected more diverses )
Location: Center of Madrid , on Puerta del Sol,metro,Plaza mayor,store,Palacio Real,so many place to eat
Woundeful , very nice stays ,negative so many person smoking on the city, complicated to wifi connection on the city
Comment from Hotel Management
Sep 18, 2017 by Esther Manzano, Hotel Management
Dear Jesús, Thank you very much for choosing us for you stay in Madrid and for your comments about it. We are pleased to read that you had a great stay and our perfect location helped you to discover the most important places of Madrid.We are also happy to read that our customer service made you felt like at home. We are sad to read your comments about the wifi because we have free wifi in all the hotel and you can connect all the devices that you need. So, for future stay do not hesitate to come to the front desk and we will help you with any problem. We hope to see you soon. Best Regards, Esther Manzano Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Great location, great food

Posted Aug 26, 2017
Stayed there 2 nights, really in the middle of Madrid, close to plaza del Sol, and metro station, food, stores and the gran via minutes away walking, the breakfast here is fantastic. The room is small but has all you need if you only use it to sleep.
Comment from Hotel Management
Aug 28, 2017 by Esther Manzano, Front Desk Manager, Hotel Management
Dear Daniel, Thank you very much for choosing us for your stay in Madrid and for sending your comments about it. For us it is very important to know the experiences of our customer in order to achieve the best customer service. It is a pleasure to know that you have enjoyed with our breakfast, our location and with our customer service. We are sorry if you had any inconvenience with the size of the room. We have differents kinds of rooms with differents sizes. We hope to see you soon. Best Regards,
5 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 17, 2017
Nice stay very close to center of city, with a room that took 4 of us. Highly recommend
Comment from Hotel Management
Aug 21, 2017 by Esther Manzano-Front Desk Manager, Hotel Management
Dear customer, Thank you very much for your great review and for recommend us for future customers! It´s a pleasure to know that you had a great stay and our location let you discover the most tourist places. We hope to see you soon. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham

Nice hotel, great central location, helpful staff

Posted Aug 7, 2017
Nice hotel, great central location, helpful staff, clean and comfy
Comment from Hotel Management
Aug 8, 2017 by Esther Manzano- Front Desk Manager, Hotel Management
Dear Lyn, Thank you very much for your comments about your stay. We are happy to know that you had a great days in our hotel and you have enjoyed with our location and customer service. We hope to see you soon. Best Regards,
2 out of 5
by A verified traveler

Good location, but noisy!

Posted Jul 21, 2017
Pros: Hotel was in a good location. Air conditioning worked well. Cons: the noise outside!!! The garbage and delivery trucks at night were relentless.
Comment from Hotel Management
Jul 31, 2017 by Esther Manzano, front desk manager, Hotel Management
Dear customer, Thank you very much for the time taken on sending your comments about your stay. We are glad to know that you enjoyed with our location. However, we are sorry if you had any inconvenience with the outside noise. Madrid is a city that lives 24 hours and sometimes there are noises that we cannot control. We hope to see you again soon. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

A perfect choice, close to 'Puerta del Sol'

Posted Jul 15, 2017
Location: Puerta del Sol
Travel Type: family travel with teenagers Location: if you prefer to stay close to 'Puerta del Sol' that it's perfect choice and very safe location. Room: stay in Superior Room w/ Balcony. Clean & very comfortable. Staff: very friendly Breakfast: very delicious Others: a small hotel in Central Madrid. Conclusion: will stay again if visit Madrid
Comment from Hotel Management
Jul 31, 2017 by Esther Manzano, front desk manager, Hotel Management
Thank you very much for sending your comments about your recent stay in our hotel. We are really pleased to know that you and your family had a excellent stay and you have enjoyed with our location, our breakfast and our customer service was according your expectations. We hope to see you soon again. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, USA

Super NICE Hotel

Posted Jul 9, 2017
Excellent services, very clean, nice staff, the best place
Comment from Hotel Management
Jul 11, 2017 by Esther Manzano Front Desk Manager, Hotel Management
Dear Ana y Juan, Thank you very much for your great review! We are really happy to know that your stay was great and you felt like at home. We hope to see you soon. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Very Good location

Posted Jul 2, 2017
The day staff was a little unfriendly and not so welcoming. The night staff were more helpful to our enquiries. Breakfast menu and staff were good especially the lady named 'sylivie' (I think)who made us feel welcomed. On the whole, it was a pleasant stay.
Comment from Hotel Management
Jul 7, 2017 by Esther Manzano-Front Desk Manager, Hotel Management
Dear Christi, Thank you very much for choosing us for your stay in Madrid and for sending us your comments about it. We are happy to know that your stay was great. However we are really sorry if you had any inconvenience with our staff, normally our customer service is one of our most valuated ítem. We apologize for this ocasional missunderstood. Even so, we apreciate your words about our colleague Silvia that I´m sure that will suppose and extra motivation to continue improving. Looking forward to seeing you soon. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Very central

Posted May 30, 2017
Location was perfect. Breakfast was very good, fantastic buffet though they should have just provided filter coffee instead of having guests queue to use the coffee machines. Check in was a bit slow even though there were two staff at reception.
Comment from Hotel Management
May 31, 2017 by Esther Manzano- Front Desk Manager, Hotel Management
Dear Customer, Thank you very much for choosing us for your stay in Madrid and for sharing your comments about your stay. For us it is very important to know the experiences of our customer in order to achieve the best customer service. We are really glad to know that your stay was great and you have enjoyed with our location and breakfast. We regret if you had any problem during the check in. We suposs that it was an excepcional situation. Looking forward to seeing you soon. Best Regards,