Interior

Reviews of Petit Palace Triball

3 out of 5
Petit Palace Triball
C/ Gonzalo Jimenez de Quesada, 2, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1003 reviews" "
Rating 8 - Good. 327 out of 1003 reviews" "
Rating 6 - Okay. 107 out of 1003 reviews" "
Rating 4 - Poor. 21 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Stayed 1 night in Dec 2023
Response from Noelia on Mar 26, 2024
Dear Thomas, Thank you for sharing your comments about your stay. I'm sorry that your stay with us was not what you expected. We are here for anything you need in the future and we hope to have the opportunity to offer you a better experience on your next visit. Best regards. Noelia Experience Manager

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 3 nights in Mar 2024
Response from Alicia Pizarro. Guest Service Petit Palace Triball on Mar 20, 2024
Dear Ana Maria. First of all, we would like to thank you for choosing our hotel and taking a few minutes of your time to share your experience with us. We are very happy to know that your stay with us was positive, and the attention provided exceeded your expectations. Every day we give the best of ourselves, to try to offer you unforgettable stays. Thank you from the bottom of our hearts for sharing this excellent review with us, it means a lot to us. It is thanks to you, you are the ones who encourage us to keep improving day by day.We look forward to welcoming you on your next visit to Madrid. Warm regards.

4/10 Poor

Victoria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Noelia on Mar 21, 2024
Estimada Victoria, Gracias por compartir tus comentarios sobre tu estancia. Lamento que la estancia con nosotros no fuera lo esperado. Estamos aquí para cualquier cosa que necesites en el futuro y esperamos tener la oportunidad de ofrecerte una experiencia mejor en tu próxima visita.un cordial saludoNoeliaExperience Manager

10/10 Excellent

Joel

Traveled with family
Liked: Staff & service, amenities
The staff at Petit Palace Triball was amazing! Laura and Alicia at the front desk really helped to make our visit a success. They were extremely helpful at all times.
Stayed 4 nights in Mar 2024
Response from Marina on Mar 12, 2024
Dear Joel, Thank you for taking your time and share your experience with us. We are really happy to know that you enjoy your stay and our staff help you with everything.Best regards, MarinaGuest service

8/10 Good

Nishant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located.
Stayed 2 nights in Jan 2024
Response from Petit Palace Triball on Feb 4, 2024
Nishant,First of all, we would like to thank you for choosing our hotel and for taking a few minutes of your time to tell us about your experience. We are very happy to know that you enjoyed your stay at Petit Palace Triball and that the staff, location and facilities met your expectations. Every day we do our best to offer you unforgettable stays. Thank you for trusting us and we hope to welcome you again on your next visit to Madrid. Pablo Martín Guest Service

10/10 Excellent

MARIO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alicia Pizarro. Guest Service Petit Palace Triball on Jan 21, 2024
Estimado Mario,En primer lugar, quisiéramos agradecerle que haya elegido nuestro hotel y haya dedicado unos minutos de su tiempo a compartir su experiencia con nosotros.Nos alegra mucho saber que su estancia con nosotros haya sido positiva, y la atención prestada superase sus expectativas. Cada día damos lo mejor de nosotros mismos, para tratar de ofreceros estancias inolvidables.Darte las gracias de corazón por compartir con nosotros esta excelente valoración, significa mucho para nosotros. Es gracias a vosotros, que sois quienes nos alentáis a seguir mejorando día a día.Gracias por confiar en nosotros! Estaremos encantados de volver a recibirte en tu próxima visita a Madrid.Un abrazo,

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Petit Place Triball is like being at home away from home. This is my third time visiting the hotel with a group of students from the United States and the truth is that it always makes me want to return to the Triball. Its staff is very friendly and always ready to solve or help in any situation, from directions to storing our luggage for a few days. The Front Desk staff is wonderful and always willing with a smile to help with anything. I make a special mention of Pablo, Alicia, Noelia, Marina, Julita and Laura and of course Filli in the dining room, providing us with breakfast for 24 people a day in a quick and pleasant way. To all the Petiti Palace Triball staff
Stayed 1 night in Jan 2024
Response from Petit Palace Triball on Jan 14, 2024
Estimado Juan Carlos,Muchísimas gracias por esta fantástica review, es un placer comprobar que una vez más hemos cumplido vuestras expectativas, a todo el equipo le hace muchísima ilusión poder comprobar que toda la experiencia fue tan positiva en Petit Palace Triball. Agradecerte en nombre de todos la especial mención que haces al equipo, cada día nos esforzamos para dar lo mejor por vosotros :). Ojalá daros la bienvenida nuevamente, siempre es un gran placer Juan Carlos, un gran abrazo de todo el equipo! Pablo Martín Guest Service

2/10 Terrible

Samiran

Stayed 1 night in Dec 2023
Response from Noelia on Jan 14, 2024
Dear Samiran,We sincerely appreciate your time and valuable comments about your recent stay at Petit Palace Triball. We are sorry that your stay with us was not as expected.We try to ensure that our clients enjoy a memorable stay. We regret that on this occasion we have not achieved it.If you decide to visit us again in the future, we will be happy to welcome you and make sure you have an even better experience.Kind regards,NoeliaExperience manager

8/10 Good

Prasanth

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Alicia Pizarro. Guest Service Petit Palace Triball on Jan 3, 2024
Dear Prasanth, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are glad to hear that overall your stay with us was positive. Every day we try to give the best of ourselves, to try to offer you unforgettable stays. We truly value your feedback, and it motivates us to continue providing excellent service. We hope to welcome you back in the future for another enjoyable stay. If there's anything specific you'd like us to improve upon, please feel free to let us know. Warm regards,

8/10 Good

Maria

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, great location for tourism. The breakfast is very good, warm food. However, it could be noisy at night because it is very close to the Gran Via.
Stayed 3 nights in Nov 2023
Response from Petit Palace Triball on Nov 29, 2023
Dear María,We are very happy to know that your stay with us was positive, and the attention provided exceeded your expectations. Every day we give the best of ourselves, to try to offer you unforgettable stays.Our team works hard every day to make our guests feel at home and thanks to reviews like yours, our motivation is always at its maximum.We will be delighted to welcome you again on your next visit to Madrid.Pablo Martín Guest Service

10/10 Excellent

sara

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect little spot
great location and cleanliness
Stayed 5 nights in Nov 2023
Response from Noelia on Nov 20, 2023
Dear Sara, Thank you for sharing your experience with us.Thank you for your comments, we will take note of them for future improvements.Hope to see you again at the hotel.Best regards, Noelia Experience Manager

8/10 Good

En En Adeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills
Rooms were not the most spacious but quite convenient given the surroundings (primark) directly next door). There’s some noise from the street at night (perhaps because of the thin windows?) but it didn’t affect me. Sheets were a little scratchy though. The safe doesn’t work even though it’s meant to be locked with a card (I tried more than one). Reception were very friendly and check-in and out a breeze. Acceptable for short stays.
Stayed 2 nights in Nov 2023
Response from Marina on Nov 15, 2023
Dear Adeline, Thank you for sharing your experience with us.Thank you for your comments, we will take note of them for future improvements.Hope to see you again at the hotel.Best regards, MarinaGuest service

10/10 Excellent

Migdalia, Arecibo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, near the best stores and places of La Gran Via an central Madrid. Very good breakfast option an good price. We love the place!
Stayed 3 nights in Oct 2023
Response from Marina on Oct 26, 2023
Dear Migdalia, Thank you for sharing your experience with us. We are happy to know that your stay with us was a excellent experience. We hope to see you at your next visit to Madrid.Best regards, MarinaGuest service

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our experience at Petit Palace Triball in Madrid. Can’t beat the location and the staff and accommodation was perfect! Very easy checkin and the room has everything we needed. The room was very clean with some cute added touches. The hotel staff went out of their way to accommodate us! Thanks for a great stay!
Stayed 1 night in Oct 2023
Response from Marina on Oct 20, 2023
Dear Robert, Thank you so much for choosing Petit Palace Triball for your stay in Madrid and for sharing with us your experience. It is a real pleasure to know that you had such a pleasant stay, we work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff.Dear Robert,we look forward to welcoming you back very soon, it will be a great notice for all!Best regards, MarinaGuest service

10/10 Excellent

Lillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel . Excellent staff
Stayed 2 nights in Oct 2023
Response from Marta Hoyos | Host on Oct 13, 2023
Thank you, Lillian, for your wonderful review! We're thrilled to hear that you enjoyed your stay at Petit Palace Triball and found our staff to be excellent.Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back in the future. If you have any specific comments or suggestions, please feel free to share them. We're here to make your stay as enjoyable as possible.

8/10 Good

Victor

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Marina on Oct 20, 2023
Estimado Victor, Muchas gracias por elegir el Petit Palace Triball para tu estancia en Madrid y por tu valoraciónNos alegramos que tu estancia fuera buena y esperamos poder volver a recibirte.Un saludo,MarinaGuest service

10/10 Excellent

NAYDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very close to la Gran Via. Nice facilities, though a coffee machine would be nice since the hotel doesn’t have restaurant facilities. Extremely nice personnel. Alicia was the hostess we dealt mostly with and she was very polite, helpful and eager to serve. She was simply wonderful. Would definitely recommend.
Stayed 4 nights in Sep 2023
Response from Noelia on Oct 2, 2023
Dear Nayda, First of all, we would like to thank you for choosing us during your stay in the capital and for the nice words about your experience.We are very pleased to read comments like yours. The whole team works every day to offer unique and special stays, and it is an honor to know that we are achieving it. We will certainly pass on your message to everyone.Dear Nir, it was a pleasure to have you as a guest and we look forward to your next visit. Best regards, Noelia Experience Manager

10/10 Excellent

ana maria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its perfect , breakfast has improved very much it was great, they also give you water in the room that is perfect
Stayed 3 nights in Sep 2023
Response from Noelia on Sep 20, 2023
Dear Anna, First of all, we would like to thank you for choosing us during your stay in the capital and for the nice words about your experience.We are very pleased to read comments like yours. The whole team works every day to offer unique and special stays, and it is an honor to know that we are achieving it. We will certainly pass on your message to everyone.Dear Nir, it was a pleasure to have you as a guest and we look forward to your next visit. Best regards, Noelia Experience Manager

10/10 Excellent

maria elena, LIMA

Business traveler
Liked: Cleanliness, property conditions & facilities
Todo ok solo hau una señorita no tan amable que aunque te vea con paquetes no te abre la puerta Todo el resto del personal super amable
Stayed 1 night in Aug 2023
Response from Noelia on Sep 20, 2023
Estimada Maria Elena , muchas gracias por su valoración y nos alegramos que tanto Alicia como el resto del personal hicieran que pasara tan buena estancia con nosotros. Lamentamos el incidente que nos indica sobre la entrada al hotel. Es uno de los puntos mejor valorados por nuestro clientes. Esperamos poder volver a recibirla cuando vuelva a Madrid y que pueda disfrutar al 100% de su estancia. Un saludo. Noelia Experience Manager

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Noelia on Aug 30, 2023
Estimado Jorge, muchas gracias por haber confiado en Petit Palace Triball y por haber compartido con nosotros esta reseña tan positiva. Esperamos poder volver a recibirle pronto. Un saludo, Noelia Experience Manager

10/10 Excellent

Nir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Noelia on Aug 30, 2023
Dear Nir, First of all, we would like to thank you for choosing us during your stay in the capital and for the nice words about your experience.We are very pleased to read comments like yours. The whole team works every day to offer unique and special stays, and it is an honor to know that we are achieving it. We will certainly pass on your message to everyone.Dear Nir, it was a pleasure to have you as a guest and we look forward to your next visit. Best regards, Noelia Experience Manager

10/10 Excellent

Nir

Stayed 1 night in Jul 2023
Response from Marina on Aug 4, 2023
Dear Nir, First of all, we would like to thank you for choosing us during your stay in the capital and for the nice words about your experience.We are very pleased to read comments like yours. The whole team works every day to offer unique and special stays, and it is an honor to know that we are achieving it. We will certainly pass on your message to everyone.Dear Nir, it was a pleasure to have you as a guest and we look forward to your next visit. Best regards,Marina VicenteGuest service

10/10 Excellent

william

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience, people at the front desk, in the breakfast area, all were so nice. Thanks for everything.
Stayed 3 nights in Jul 2023
Response from Petit Palace Triball on Jul 17, 2023
Dear Wiliam, Thank you for choosing Petit Palace Triball for your stay in Madrid. We also thank you for taking the time to share your opinion about your stay with us. We are pleased that you enjoyed your stay, it really is a joy for the whole team :) highlighting our location, attention and our buffet breakfast. Hopefully we can welcome you very soon! Hugs, Pablo Martín Guest Service

10/10 Excellent

Brian, Charlottesville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location in the center of Madrid. Very walkable. The bunk beds were perfect for our two children. We would stay here again.
Stayed 2 nights in Jun 2023
Response from Noelia on Jul 7, 2023
Dear Brian, Thank you for choosing Petit Palace Triball for your stay in Madrid. We also thank you for taking the time to share your opinion about your stay with us. We are pleased that you enjoyed your stay. We hope to see you again in our hotel. best regards, Noelia Experience Manager

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Noelia on Jul 7, 2023
Estimado Jaime , muchas gracias por haber confiado en Petit Palace Triball y por haber compartido con nosotros esta reseña tan positiva. Esperamos poder volver a recibirle pronto. Un saludo, Noelia Experience Manager

10/10 Excellent

Cynthia

Stayed 1 night in Jun 2023
Response from Petit Palace Triball on Jul 17, 2023
Dear Cynthia,Thank you for choosing Petit Palace Triball for your stay in Madrid. We also thank you for taking the time to share your opinion about your stay with us. We are pleased that you enjoyed your stay. We hope to see you again in our hotel. best regards Pablo Martín Guest Service

10/10 Excellent

JAVIER, EL PASO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is right next to La Gran Via, with walking distance to pretty much everything. The staff was great, the room was kind of small for 4 people but otherwise excellent.
Stayed 3 nights in May 2023
Response from Noelia on Jun 27, 2023
Dear Javier, Thank you for choosing Petit Palace Triball for your stay in Madrid. We also thank you for taking the time to share your opinion about your stay with us. We are pleased that you enjoyed your stay. We hope to see you again in our hotel. best regards, Noelia Experience Manager

10/10 Excellent

Daniel

Stayed 4 nights in Jun 2023
Response from Petit Palace Triball on Jul 17, 2023
Estimad Daniel, Gracias por elegir Petit Palace Triball para su estancia en Madrid. También le agradecemos por tomarse el tiempo para compartir su opinión sobre su estadía con nosotros. Nos complace que haya disfrutado de su estadía. Esperamos verle de nuevo en nuestro hotel. Saludos cordiales Pablo Martín Guest Service

10/10 Excellent

Kristin

Stayed 1 night in Jun 2023
Response from Noelia on Jun 6, 2023
Dear Kristin, Thank you for choosing Petit Palace Triball for your stay in Madrid. We also thank you for taking the time to share your opinion about your stay with us. We are pleased that you enjoyed your stay. We hope to see you again in our hotel. best regards, Noelia Experience Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Noelia on Jun 6, 2023
Estimada Andrea, Gracias por dedicar unos minutos a compartir su experiencia, esperamos que nos de otra oportunidad y podamos hacer que tenga la mejor estancia posible con nosotros. Un saludo, Noelia Experience

10/10 Excellent

Cory, desoto

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is unique and cute!!! It’s warming and you feel as if you are in a different area. Very French feel.
Stayed 1 night in May 2023
Response from Noelia on May 29, 2023
Dear Cory, Dear Julie, Thank you for choosing Petit Palace Triball for your stay in Madrid. We also thank you for taking the time to share your opinion about your stay with us. We are pleased that you enjoyed your stay. We hope to see you again in our hotel. best regards, Noelia Experience Manager

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and nice. Breakfast is very good. Location is perfect in the middle of the Gran vía BUT rooms are so so for the price.
Stayed 5 nights in Apr 2023
Response from Petit Palace Triball on May 1, 2023
Dear Jessica, Dear Julie, Thank you for choosing Petit Palace Triball for your stay in Madrid. We also thank you for taking the time to share your opinion about your stay with us. We are pleased that you enjoyed your stay. We hope to see you again in our hotel. best regards, Pablo Martín Guest Service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, central, friendly hotel
Lovely, bright and clean hotel in a great central location. Friendly staff were helpful. The breakfast buffet was plentifully stocked with a wide variety of options. Rooms were well sized and well serviced.
Stayed 4 nights in Apr 2023
Response from Noelia on Apr 28, 2023
Dear guest, thank you for sharing your opinion about your stay with us. We are happy to know that you enjoyed your stay. We hope to see you soon. Noelia Experience Manager

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2023
Response from Noelia on Apr 28, 2023
Dear Eric, thank you for sharing your opinion about your stay with us. We are happy to know that you enjoyed your stay. We hope to see you soon. Noelia Experience Manager

10/10 Excellent

Ayelet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great!!! Service and staff amazing
Stayed 4 nights in Apr 2023
Response from Noelia on Apr 28, 2023
Dear Ayelet, thank you for sharing your opinion about your stay with us. We are happy to know that you enjoyed your stay. We hope to see you soon. Noelia Experience Manager

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Apr 2023
Response from Noelia on Apr 19, 2023
Dear Maria, thank you for sharing your opinion about your stay with us. We are happy to know that you enjoyed your stay. We hope to see you soon. Noelia Experience Manager

6/10 Okay

MARIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Mar 2023
Response from Noelia on Mar 29, 2023
Estimada Maria, Gracias por dedicar unos minutos a compartir su experiencia, esperamos que nos de otra oportunidad y podamos hacer que tenga la mejor estancia posible con nosotros. Un saludo, Noelia Experience

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Centrally located to the great restaurants & shops.
Stayed 2 nights in Mar 2023
Response from Noelia on Mar 29, 2023
Estimada Valerie, Gracias por dedicar unos minutos a compartir su experiencia, esperamos que nos de otra oportunidad y podamos hacer que tenga la mejor estancia posible con nosotros. Un saludo, Noelia Experience

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Marina Vicente on Mar 19, 2023
Dear Robin, thank you for sharing your opinion about your stay with us. We are happy to know that you enjoyed your stay. We hope to see you soon. Best regards, Marina Vicente. Guest service

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Noelia on Jan 31, 2023
Estimado Huésped, Gracias por dedicar unos minutos a compartir su experiencia, esperamos que nos de otra oportunidad y podamos hacer que tenga la mejor estancia posible con nosotros. Un saludo, Noelia Experience

10/10 Excellent

Linda

Response from Noelia on Mar 7, 2023
Estimada LInda, Gracias por dedicar unos minutos a compartir su experiencia, esperamos que nos de otra oportunidad y podamos hacer que tenga la mejor estancia posible con nosotros.Un saludo, Noelia Experience

10/10 Excellent

yosef

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Noelia on Jan 18, 2023
Dear Josef, Thank you for your valuation about your stay with us.We are happy to know that you enjoyed your stay with us due to our excellent location and out staff who gives every day their 100% to our guest during their stay.We hope to see you again at the hotel Russell.Best regards, Noelia Clemente . Experience Manager

10/10 Excellent

Cristina

Stayed 3 nights in Dec 2022
Response from Noelia on Jan 4, 2023
Estimada Cristina, Gracias por dedicar unos minutos a compartir su experiencia, esperamos que nos de otra oportunidad y podamos hacer que tenga la mejor estancia posible con nosotros.Un saludo, Noelia Experience

10/10 Excellent

Ashish

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Noelia on Jan 4, 2023
Dear Ashish, Thank you for your valuation about your stay with us.We are happy to know that you enjoyed your stay with us due to our excellent location and out staff who gives every day their 100% to our guest during their stay.We hope to see you again at the hotel Russell.Best regards, Noelia Experience Manager

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. It is like an apartment with most of the major services
Stayed 1 night in Dec 2022
Response from MarinaVicente on Dec 12, 2022
Dear Maria, Thank you very much for your kind words about your stay at Petit Palace Triball and especially for choosing our hotel. It is a real pleasure to know that you had such a pleasant stay, we work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff. We look forward to welcoming you back very soon, it will be a great notice for all!Best regards, Marina Vicente. Guest service

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Marina Vicente on Dec 12, 2022
Estimada Patricia, muchas gracias por la valoración de su estancia con nosotros y esperamos poder volver a recibirla pronto. Un saludo, Marina Vicente. Guest service

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Marina Vicente on Dec 12, 2022
Estimada Patricia, muchas gracias por su valoración y esperamos poder volver a recibirla pronto. Un saludo, Marina Vicente. Guest service

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first choice when visiting Madrid
Great location, nice ambiance, helpful staff. My first choice for Madrid
Stayed 1 night in Oct 2022
Response from Marina Vicente on Nov 1, 2022
Dear Russell, Thank you for your valuation about your stay with us.We are happy to know that you enjoyed your stay with us due to our excellent location and out staff who gives every day their 100% to our guest during their stay.We hope to see you again at the hotel Russell.Best regards, Marina VicenteGuest service

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and the staff was very accommodating
Stayed 3 nights in Oct 2022
Response from Marina Vicente on Nov 1, 2022
Dear Maria, Thank you for your valuation.We are happy to know that you enjoyed your stay with us and we hope to see you again at the hotel.Best regards, Marina VicenteGuest service

8/10 Good

maria elena

Stayed 5 nights in Oct 2022
Response from Noelia on Mar 21, 2024
Estimada Maria Elena, Gracias por compartir tus comentarios sobre tu estancia. Lamento que la estancia con nosotros no fuera lo esperado. Estamos aquí para cualquier cosa que necesites en el futuro y esperamos tener la oportunidad de ofrecerte una experiencia mejor en tu próxima visita.un cordial saludoNoeliaExperience Manager