Ratings based on 512 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Very nice hotel in the heart of the city

Posted Nov 23, 2017
Right in the middle of hectic Madrid but quiet enough to relax. Rooms are a bit small but bathrooms are delightfully modern and spacious. Staff is great!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great cozy hotel

Posted Nov 11, 2017
Great cozy little hotel. Rooms are descent for Europe. Breakfast is super good, a little on the high side ($13 Euros) but well worth it. The location is awesome. Right in front of Via Gran which is the heart of Madrid. Staff is super friendly
Comment from Hotel Management
Nov 13, 2017 by Sara Lopez, Hotel Management
Dear Jesús, it is a pleasure for us to know about your satisfaction regarding your days with us, and to know that location, the room, breakfast and staff reached your expectations is our best reward :) Your opinion is essential to us, thank you for sharing your experience with the rest of travellers. Best regards! Sara Lopez Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London England

Comfortable hotel well located

Posted Oct 28, 2017
We stayed here for two nights. Nice staff and comfortable rooms. We had a quiet room on the 5th floor. Good value buffet breakfast. Close to Gran Via station.
Comment from Hotel Management
Nov 7, 2017 by Sara Lopez, Hotel Management
Dear Derek, Thank you for your words, time and trust. We are very happy to know about your satisfactory stay in our hotel. To know about your good experience is the best news we can get! Once again Derek, thank you for sharing and best regards! Sara Lopez Front Desk Manager
1 out of 5
by A verified traveler from United Kingdom

Terrible attitude, and no compassion whatsoever.

Posted Oct 20, 2017
We were looking forward to our hotel stay in Madrid when unfortunately due to a family bereavement we had to cancel the day before our travel. We contacted to inform the hotel ahead of time, and had hoped for at least a few days refund or credit, given the unexpected circumstance. The hotel manager showed no compassion whatsoever, and said under no circumstances would they provide a refund of any sort. This has given us a terrible experience of the place, and I think this reflects how they will treat you in times of difficulty, should you need any help. We certainly are very disappointed and will not be staying here, even when we return to Madrid in the future.
Comment from Hotel Management
Oct 30, 2017 by Tatiana Moya, Hotel Management
Dear MK. I am deeply sorry we did not fulfil your expectations,I just feel sad after reading your personal attack on myself. Your rating is just based on only the special non refundable penalty fee and I would like to take this opportunity to clarify the situation. We were sorry about the emergency that didnt allowed you to come to our hotel and I apologice if the reservation´s conditions you booked didnt pleased you. All of our guest often highly praise the professionalism and friendliness of the team, it is just because we always do our best to make you feel like home, having customer satisfaction in everyone’s mind and trying to do our best BEFORE, DURING and AFTER their stay with us. As you know at the moment you do a reservation by your own we offer a varity of prices and rooms options. Everybody have the choice to book the cheaper non-refundable deal, or often a slightly higher priced one offering Free Cancellation up until a specific time and date before arrival, when you confirm a reservation it does warn that the hotel will charge the cost of the booking prior to your arrival, the type of reservation is called "NON REFUNDABLE" , and even on your confirmation it does state the cancellation policy and that charges may apply. When you booked you certified that you had read and understood the terms and conditions that shows as follow: "This special discounted rate is non-refundable. If you choose to change or cancel this booking you will not be refunded any of the payment." In case you come back to Madrid, please I highly recommend you to contact us, we would be pleased to offert you a room that better fits your needs. We take guest satisfaction very seriously, clients are our priority and we work hard to make of your stay a unique one. Remember I remain at your disposal for anything you may need. Tatiana Moya General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Salinas, California

2nd Stop in España

Posted Oct 8, 2017
We stayed the Petit Palace Triball and had a great stay! Staff was great from the front desk, room, breakfast and management staff were great! Helpful knowledgeable and extremely attentive to any needs! The location was also awesome, close to restaurants, bars, shipping and metro!
Comment from Hotel Management
Oct 9, 2017 by Sara Lopez, Hotel Management
Dear Manny! It has been a pleasure to welcome you in our hotel and now, to know that our services reached your expectation is our best reward! We are so glad to know you enjoyed your days in Madrid, thank you for your words. Best regards Sara Lopez Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from america

Posted Sep 4, 2017
The staff was awesome, very friendly and helpful, I will definitely be returning to this hotel as not the staff but the location was prime and walking distance from most shops and restaurants and bars not to mention the sites you see on the walks as well.
Comment from Hotel Management
Sep 6, 2017 by Sara Lopez, Hotel Management
Dear Chris it is a pleasure to know that we have reached your expectations and to know that you have enjoyed during your days with us. Thank you so much for your time and for sharing your opinion, something that always helps up to improve :) Best regards and see you soon Sara Lopez Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything in Madrid

Posted Sep 3, 2017
Good hotel . Clean. Help full staff. Good breakfast. Close to everything in Madrid
Comment from Hotel Management
Sep 6, 2017 by Sara Lopez, Hotel Management
Dear guest, It is a pleasure to know about your experience and to know that you have been enjoying your days with us, in the hotel and the área around. Thank you for sharing your opinion online. Best regards Sara Lopez Front Desk Manager
3 out of 5
by A verified traveler

Posted Aug 25, 2017 on Hotels
Comment from Hotel Management
Sep 1, 2017 by Carolina, Hotel Management
Dear guest thank you for your evaluation. Best regards Sara Lopez Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to CBD and places of interest

Posted Aug 24, 2017
Pros: Close to many places of interest
Cons: none
Location: Close to many places of interest
I only stay there for 14 hours so I unable to comment on the experience.
Comment from Hotel Management
Sep 1, 2017 by Sara Lopez, Hotel Management
Thank you for your review and comments. We are glad to know you have enjoyed your stay with us. regards Sara Lopez Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Very good hotel

Posted Aug 23, 2017
Clean and familiar hotel. Very good hotel. Very centric hotel near to restaurants and tourist points.
Comment from Hotel Management
Aug 24, 2017 by Sara Lopez, Hotel Management
Dear Pepe I would like to thank you for your time sharing your opinion online. We are very glad to know that we have reached your expectations and you have enjoyed your stay with us. Best regards Sara Lopez Front Desk Manager