Interior entrance

Reviews of Room Mate Mario

2 out of 5
Room Mate Mario
Calle de Campomanes, 4, Madrid, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 559 out of 1006 reviews" "
Rating 8 - Good. 351 out of 1006 reviews" "
Rating 6 - Okay. 74 out of 1006 reviews" "
Rating 4 - Poor. 17 out of 1006 reviews" "
Rating 2 - Terrible. 5 out of 1006 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine, EDMONTON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Location
Stayed 4 nights in Mar 2024
Response from Front Desk Team on Mar 28, 2024
Dear Katherine,I have just read your nice review, and just a few lines to send you a big thank you because your message is the best brochure about Mario!Hope to see you here again sometime.Best regards

10/10 Excellent

Maximiliano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice! Friendly staff!
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Mar 28, 2024
Dear Maximiliano,Thank you for leaving your review about your stay at Room Mate Mario. Its great to read comments like yours! Thank you also for mention the staff, we all are working hard to provide the best possible attention and service to our guests. Best regards

10/10 Excellent

Jean

Buena localización
Stayed 1 night in Mar 2024
Response from Recepción. on Mar 15, 2024
Estimado Jean,Le ofrecemos nuestra casa, que deseamos sea también la suya cuando se desplaza a Madrid.Un afectuoso saludo de todo el Equipo de Room Mate Mario.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, welcoming, and room was comfortable.
Stayed 2 nights in Feb 2024
Response from Front Desk Team on Mar 15, 2024
Dear Katrina,Thank you for leaving your review about Room Mate Mario. We are happy to know that you liked the room and the staff.I really hope to have the chance to welcoming you back in the near future,Best wishes

10/10 Excellent

Maria, New Britain

Stayed 1 night in Feb 2024
Response from Recepción. on Mar 28, 2024
Estimada Maria,Gracias por compartir su comentario, se lo agradecemos muchísimo.Esperamos que elijan a Mario como nuevo compañero de viaje en su próxima visita.Hasta entonces, reciba un cordial saludo de todo el equipo.

10/10 Excellent

Ferdinand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy place with friendly and helpful staff. Walkable to restos and city centre. Breakfast was good.clean and neat rooms. Just slight confusion to the hallways but not to bad.
Stayed 4 nights in Feb 2024
Response from Front Desk Team on Mar 3, 2024
Thank you so much for your words!! We love reading reviews like yours. For us fundamentally to know that we have transmitted the Philosophy Room Mate: Central Location, modern decoration, clean rooms and Personalized customer service. We will send your words to the whole team. Thank you very much! We hope to see you again soon.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice front desk staff
Stayed 2 nights in Feb 2024
Response from Front Desk Team on Feb 24, 2024
Dear,Thank you for leaving your review about your stay at Room Mate Mario. Its great to read comments like yours! Thank you also for mention the staff, we all are working hard to provide the best possible attention and service to our Guests. Kind regards in behalf of Room Mate Marios team!

6/10 Okay

Humberto, MIAMI

Traveled with family
Liked: Amenities
Rooms
Stayed 13 nights in Feb 2024
Response from Recepcion. on Feb 24, 2024
Estimado HumbertoMuchas gracias por compartir su opinión sobre su estancia con nosotros.Mario es el primer Hotel de la cadena, con 54 habitaciones diferentes tamaños. Esperamos poder volver a atenderle en una futura ocasión y que la habitación sea todavia mas de su agrado.Un afectuoso saludo

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property is perfect. Location and quality of customer service is second to none
Stayed 3 nights in Feb 2024
Response from Front Desk Team on Feb 24, 2024
Dear guest, I have just read your nice review, and just a few lines to send you a big thank you because your message is the best brochure about Mario!Best regards

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location right next to metro station and next to a supermarket.
Stayed 4 nights in Jan 2024
Response from Front Desk Team on Feb 15, 2024
Dear Rosa,Thank you so much for sharing your experience with Mario, including a beautiful review!!Mario will be waiting for you!!!Best regards,

8/10 Good

milly

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and kind. I loved the area as it was pretty close to the center of Madrid. The beds are comfy and the rooms are nice. The breakfast is awful in every way and there is no variety. Can hear a bit of the rooms next door.
Stayed 4 nights in Jan 2024
Response from Front Desk Team on Feb 15, 2024
Dear Milly,Thank you for leaving your review about your stay at Room Mate Mario. Its great to read comments like yours! Thank you also for mention the staff, we all are working hard to provide the best possible attention and service to our Guests. Although we want to achieve excellent in your opinions and therefore we are working to improve according to your recommendations.If you decide to visit us again we would be grateful to welcoming you :)Kind regards in behalf of Room Mate Marios team!

10/10 Excellent

NormanLeonardo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved staying at Roo Mate Mario though the area can get noisy. The garbage pickup at 1:30am and some crazy dude screaming at night made sleeping hard. Had we known that we would have asked for an interior room. The beds are a little tired and the breakfast is delicious. Would definitely recommend this place as the location is perfect.
Stayed 8 nights in Dec 2023
Response from Silvia Herranz FOM on Jan 9, 2024
Dear NormanLeonardo,Thank you for leaving your review about Room Mate Mario. We are really sorry that you couldn't fully enjoy your stay because of the noise you could hear from your room. Thank you also for recommending our Hotel and we look forward to having you again.Kind regards,Silvia Herranz FOM

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great time, fantastic staff, excellent breakfast
Stayed 2 nights in Dec 2023
Response from Silvia Herranz FOM on Dec 26, 2023
Dear Michael,Thank you for taking the time to write a review about your stay in Room Mate Mario.Thank you very much for your remark about our breakfast and staff.We really hope to have the chance to welcoming you back in the near future,Best wishes,

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay in Madrid
We have stayed at Roommate Mario many times, and it is excellent every time we return. The rooms are clean and comfortable and the staff is excellent. The location is very convenient -- close to Sol and Plaza Mayor and transportation to other parts of Madrid.
Stayed 4 nights in Dec 2023
Response from Silvia Herranz FOM on Dec 26, 2023
Dear Derek, Thank you for your review!!!!. We are happy that you enjoyed your stay with us. But our greatest satisfaction is being told that you are a frequent guest in Mario.From the heart of Madrid and from our entire team we extend our warmest regards.

8/10 Good

Sabikun

Stayed 1 night in Nov 2023
Response from Front Desk Team on Jan 14, 2024
DearThank you for sharing your review following your recent stay at Room Mate Mario.We hope to welcome you again!Best wishes from Marios staff

10/10 Excellent

Carola

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful place, staff and attentions. And breakfast was delicious!
Stayed 3 nights in Nov 2023
Response from Silvia Herranz FOM on Nov 21, 2023
Dear Carola,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario. We are very glad to hear your compliments regarding our place, breakfast, staff and attentions.We really hope to have the chance to welcoming you back in the near future,Best wishes,

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great service, room was comfortable and clean. Very close to everything, will definitely return.
Stayed 4 nights in Oct 2023
Response from SILVIA HERRANZ FOM on Nov 7, 2023
Dear Lissette,First of all, we would like to thank you for choose us for your last stay in Madrid. Our greatest satisfaction is being told that when you return to Madrid will be staying with us again.Hope to see you again very soon.Kind regards

6/10 Okay

Samuel

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Not great
I was in room 214. The room stank of sewage no matter what, was easily 25 degrees even with the window open and heat turned off, and the shower leaked into the bathroom constantly. Good location, nice people, OK breakfast
Stayed 2 nights in Oct 2023
Response from SILVIA HERRANZ FOM on Nov 7, 2023
Dear Samuel,Thank you for leaving your review about Room Mate Mario. We are happy to know that you liked the centric location, the breakfast and our staff.We would have appreciated If you had told your feeling during your stay. Your feedback is highly appreciated and will help us to improve our service.We really hope to have the chance to welcoming you back in the near future, Best wishes

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay in madrid
Far exceeded my expectations....clean, neat and in a good, safe neighborhood.
Stayed 1 night in Oct 2023
Response from SILVIA HERRANZ FOM on Nov 7, 2023
Dear Richard, Thank you for your wonderful comment regarding your stay with us. We try our best to improve our service day-to-day. We want that our guests have a pleasant stay in our hotel and that they can enjoy a great and unique “experience Room Mate”. It will be a real pleasure for us to host you in our hotel again. Kind regards,

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central hotel
Very friendly and helpful receptionist when we arrived (Eva/Ava I think). Ideally situated in a quiet street but in easy reach of everything we wanted to see.
Stayed 3 nights in Oct 2023
Response from SILVIA HERRANZ FOM on Nov 7, 2023
Dear Beverly,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario. We are very glad to hear your compliments regarding our location.Thank you also for mentioning our Staff, I will share your review with them, specially with Eva. We all are working hard to provide the best possible attention and service to our Guests. I really hope to have the chance to welcoming you back in the near future.Best wishes,

8/10 Good

fernando

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and accessible area
Stayed 2 nights in Oct 2023
Response from SILVIA HERRANZ FOM on Nov 7, 2023
Dear Fernando,Thank you for taking the time to write a review about your stay at Room Mate Mario.We hope you come to visit us again soon.Best regards

10/10 Excellent

Mark

Traveled with partner
Helpful staff.
Stayed 5 nights in Oct 2023
Response from SILVIA HERRANZ FOM on Oct 24, 2023
Dear Mark,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario.Thank you also for your comments about the helpfull staff.We hope you visit us very, very soon. Best regards,

8/10 Good

Bill

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
For a 2 star hotel, this place did not disappoint. The checkin was fast & easy. They provide free breakfast but charged us for 1 extra person because I didn't checkin my wife. They did offer us an upgrade & also charged extra. Overall, we would recommend this hotel.
Stayed 1 night in Oct 2023
Response from Silvia Herranz FOM on Oct 20, 2023
Dear Bill,Thank you for leaving your review about Room Mate Mario. We are happy to hear that you enjoyed your stay with us. Thank you also for recommending our Hotel to your friends and family. We really hope to have the chance to welcoming you back in the near future,Best wishes,

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need to make sure appliances work
The hair dryer was broken. The shower was difficult to get to work. Location was good. Bed was ok.
Stayed 1 night in Oct 2023
Response from Silvia Herranz FOM on Oct 16, 2023
Dear Julie,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario. We are happy to know that you liked the centric location and our comfortable beds. We really regret that the hairdryer didn't work properly. We have more hairdryers at the reception under request.Your feedback is highly appreciated and will help us to improve our service.It will be a real pleasure for us to host you in our hotel again. Kind regards,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location
Reception Staff were fantastic, breakfast staff were very pleasant and offerings were very good but repetitive if staying a longer time. Room cleaning was good but was done late in afternoon when a rest was required.
Stayed 4 nights in Sep 2023
Response from Front Desk Team on Oct 9, 2023
Dear Alan,Thank you very much for taking the time to write us a reviewWe are happy that you enjoyed your stay with usand we will take under consideration your suggestion Best regards

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The place is comfortable and clean, but they need to have more services accesible like, ice, water, first aid and other ammenities that hotels in America have
Stayed 6 nights in Sep 2023
Response from Silvia Herranz FOM on Sep 27, 2023
Dear Luz,Thank you for leaving your review about Room Mate Mario. We are happy to know that you liked our clean and comfortable rooms. Your feedback is highly appreciated and will help us to improve our service. Let me inform you that we have at the reception all the services that you mention in your e-mail.It will be a real pleasure for us to host you in our hotel again. Kind regards,

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Recepcion. on Sep 21, 2023
Buenos noches Janet nos alegramos de que haya disfrutado de su estancia Seguiremos trabajando para dar una buena experiencia a clientes como usted Saludos

10/10 Excellent

roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Recepción on Sep 20, 2023
Dear guestWe really appreciate it your review.We work every day to improve the experiece of our guest Best regards

10/10 Excellent

Emily

Stayed 2 nights in Sep 2023
Response from Front Desk Team on Oct 10, 2023
Dear EmilyThank you very much for taking the time to review us.We are glad that you enjoyed your stay with us!!Regards

6/10 Okay

Ziomara, belleville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All monuments, churches, fountains,royal palace, etc were all a walking distance! Don't be afraid to get lost around the city (its worth it), there's so many options. I would love to stay here again. STAFF WERE AMAZING AND NICE. THE ROOMS WERE BEAUTIFUL HOWEVER ITS NOT SOUND PROOF & and not much of a view from the window's but OTHER THAN THAT ITS STILL WORTH THE STAY!... THANK YOU MOTEL MATE MARIO.
Stayed 3 nights in Sep 2023
Response from SILVIA HERRANZ FOM on Sep 18, 2023
Dear Ziomara,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario. We are very glad to hear your compliments regarding our location and rooms. Thank you also for mention the staff.For your next stay you might consider to book a Superior Room that you can enjoy usually for 10 euros more than the price of the standard room. They are larger rooms with balcony facing the street. We really hope to have the chance to welcoming you back in the near future,Best wishes,Silvia Herranz

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and accommodating staff
Stayed 2 nights in Sep 2023
Response from Reception. on Sep 14, 2023
Dear clientThank you for taking the time to score us We are so glad that you are satisfied with our serviceWe are looking forward to receive you againBest regards

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in Aug 2023
Response from Reception. on Sep 14, 2023
Dear Hannah Thank you so much for giving us a fiveWe work every day to make our clients happyBest regards

10/10 Excellent

julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Recepción. on Sep 14, 2023
Buenos dias Muchas gracias Julián por su visitaNos alegramos que haya disfrutado de su estancia Le esperamos cuando usted quieraSaludos

8/10 Good

martin, birmingham

Traveled with partner
Liked: Cleanliness, staff & service
Centrally situated, friendly staff. Room clean but small.
Stayed 1 night in Aug 2023
Response from SILVIA HERRANZ FOM on Aug 29, 2023
Dear Martin,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario. We are very glad to hear that you enjoyed our location, Thank you also for mention the staff, we all are working hard to provide the best possible attention and service to our Guests. Let me suggest you book a Superior Room for your next stay. They are larger rooms with balcony facing the street. We really hope to have the chance to welcoming you back in the near future,Best wishes,

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been enjoying this gem for 15 years and it has maintained its freshness and comfort.
Stayed 2 nights in Aug 2023
Response from SILVIA HERRANZ FOM on Aug 29, 2023
Dear Ana, Thank you for your wonderful review regarding your stay with us!!!It will be a real pleasure for us to host you in our hotel again. Best wishes,

10/10 Excellent

johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome and clean stay. Friendly service
Stayed 1 night in Aug 2023
Response from SILVIA HERRANZ FOM on Aug 23, 2023
Dear Johanna,Thank you for giving us a perfect rating. It is a pleasure to read that you had a beautiful stay with us and even more, you are mentioning the service from our staff. We are all looking forward to welcoming you back very soon. Best regards,Silvia Herranz FOM

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service
Very central easy walking distance to everything.
Stayed 2 nights in Jun 2023
Response from SILVIA HERRANZ on Jun 7, 2023
Dear Kerry,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario. We are very glad to hear your compliments regarding our location.We really hope to have the chance to welcoming you back in the near future,Best wishes,Silvia Herranz

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Reception. on Jul 24, 2023
Gracias.

4/10 Poor

David

Liked: Property conditions & facilities
Disliked: Staff & service
We booked Room Mate Mario for its specific location for special birthday. We also lashed out for a Suite for the 5 days. Only to be informed day before check in, Room Mate had moved us to another of there Properties on busy Grand Via - basic room, no offer of $ reduction or compensation, nothing. On final day we needed to depart early due to train timetable and requested slightly earlier Breakfast, which Room Mate couldn’t do, but they did offer to make us take away breakfast pack to be delivered to our Room before we left. Nothing delivered so pretty disappointing. Doorman was to organise Taxi, no Taxi so had to stand outside in pouring rain to hail Taxi while Doorman watched from dry foyer of Hotel; then Doorman did not assist with bags to Taxi because “ he did not want to get wet”. Pretty poor overall - find something else….
Stayed 6 nights in May 2023
Response from SILVIA HERRANZ FOM on May 30, 2023
Dear David, First of all, we would like to appreciate your time in expressing your thoughts regarding your stay at Room Mate Macarena. We apologize for the inconvenience caused for the Hotel change due to maintenance problem with the junior suite in Mario. However, Room Mate Macarena is higher level than our. Also it has a roof top bar at ninth floor. You requested a high floor and Mario has only two floors. You got in Macarena a junior suite room in a higher floor. On the other hand our newest Hotel of our Hotel chain is 400metres from us (5min by walk) so it is the same location. We give you better hotel and better room, with beautiful views to the main Madrid Avenue. Finally you had breakfast pack waiting you at the reception but you didn't pick it up. Best wishes, Silvia Herranz FOM

10/10 Excellent

RAMIRO GONZALEZ

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, extremely friendly staff, walking distance to mayor atracctions, would stay here every time I visit Madrid
Stayed 3 nights in May 2023
Response from SILVIA HERRANZ FOM on May 30, 2023
Dear Ramiro, I have just read your nice review, and just a few lines to send you a big thank you because your message is the best brochure about Mario!Mario will be waiting for you!!!Best regards,Silvia Herranz FOM

10/10 Excellent

Carina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel a few steps from metro opera and palace. Everything downtown close, within walking distance including the Gran Via and Plaza del Sol. There was always someone at front desk. Breakfast was reslly good.
Stayed 9 nights in Apr 2023
Response from Reception. on May 6, 2023
Dear Carina,Thank you for your words after your stay.Kind regards.

8/10 Good

Denise, Cedar Park

Stayed 4 nights in Apr 2023
Response from Recepcion. on May 23, 2023
Querida Denise,Muchas gracias por puntuarnos tras su estancia con nosotros.Un saludo.

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2023
Response from Reception. on May 2, 2023
Querido Paul,Muchas gracias por tu puntuación tras tu visita a Mario.Un saludo.

4/10 Poor

Dennis

Liked: Cleanliness
Stayed 2 nights in Mar 2023
Response from Reception. on May 2, 2023
Querida Dennis,Muchas gracias por tu puntuación tras tu visita a Mario.Un saludo.

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value
Stayed 3 nights in Feb 2023
Response from SILVIA HERRANZ on Mar 7, 2023
Dear Martin,Thank you for leaving your review about Room Mate Mario. We are happy to hear you enjoyed your stay with us.We really hope to have the chance to welcoming you back in the near future,Best wishes,Silvia Herranz

10/10 Excellent

Robert

Stayed 5 nights in Feb 2023

10/10 Excellent

Raul

Stayed 1 night in Feb 2023

10/10 Excellent

Donggyu

Stayed 2 nights in Feb 2023

8/10 Good

Amr, Cairo

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I am a regular guest to room mate chain, during the past 2 years, I stayed in 3 of their hotels in Madrid & Barcelona. Positive issues are as usual related to their staff which is – in my opinion - the real treasure of the property, they do whatever it takes to make you feel comfortable, I particularly mention front office team; Naome, Silvia & Elivera, they are super hero's .. Location is prime, the hotel is situated Just 100 Meters from the underground & taxi slots, Breakfast was okay and it is up to 1200 Hrs .. Room 202 where I stayed; requires major maintenance and deep cleaning, this has nothing to do with Housekeeping BUT it is maintenance and renovation issues.. if you are regular to other room mate hotels, you won’t be happy with the room status !
Stayed 6 nights in Jan 2023
Response from SILVIA HERRANZ on Jan 27, 2023
Dear Amr, Thank you for your wonderful comment regarding your stay with us, here at the Room Mate Mario. We are very glad to hear such a nice words about our professional and helpful staff. Your feedback is highly appreciated and will help us to improve our service.It will be a real pleasure for us to host you in our hotel again. Kind regards,Silvia Herranz FOM

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy stay in Madrid
A comfortable stay in Madrid near Sol. The room was clean and quiet. A grocery a few doors down, and a number of cafes within a couple of blocks. Close to metro and a taxi stand at the end of the block.
Stayed 2 nights in Jan 2023
Response from Reception. on Jan 12, 2023
Dear Derek,Thank you very much for your words after your stay in Mario.We are happy that you have enjoyed our central location.Kind regards.