Ratings based on 975 Verified Reviews

4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Australia

Great location but small room

Posted Oct 12, 2017
Stayed here for 2 nights in the standard room on room 111. The room was small including the bathroom. Just nice for one person to walk on. Small Window with steel braces faces another building so it made it feels even smaller. Thankfully we didnt spend much time at the hotel, only to sleep really. Location is great, close to the opera metro station but Madrid is really easy to get around as long as there is metro closeby. It is close to the famous churros place as well.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel centrally located

Posted Oct 8, 2017
Clean modern hotel with nice toiletries. Very friendly staff and centrally located. The hotel is minutes walking distance to the centre of Madrid but is very quiet as it is located on a side street. Good WiFi and excellent service, would stay again.
Comment from Hotel Management
Oct 9, 2017 by Sofia Tsouma - Front Desk Manager, Hotel Management
Dear Guest, Thank you so much for your comment and so nice words about your stay at Room Mate Mario, this is, undoubtedly, our best award.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Madrid escape

Posted Oct 4, 2017
Wonderful location .. super close, walking distance to the hop on hop off bus, the royal palace, the opera and subway. Good restaurants within 5 minute walk. Hotel staff were great. Hurt my knee and they refused to take a tip for bringing ice to the room each night. Gave great map and directions. The room is funky and fun design as is whole hotel. Love the motion sensor lit hallways. Only caveat ... hallways look a bit worn. Breakfast was an incredible deal for 7 euro a day ! That cappuccino machine got a good work out from us !
Comment from Hotel Management
Oct 9, 2017 by Sofia Tsouma - Front Desk Manager, Hotel Management
Dear Guest, Thank you for leaving your review about Room Mate Mario. We are happy to know that you liked the centric location and the design. Thank you also for mention the staff. I really hope to have the chance to welcoming you back in the near future, Best Wishes from Madrid.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Excellent. Everything great,staff the best.

Posted Sep 25, 2017
The staff and everyone specially Eva ,Ivan an everyone helped get through my stay because my country Puerto Rico was devastated and could not leave. They were very supportive and understanding,helped through my grieving and emotional devastation They made the greatest effort to make me feel like if I was one of theirs. Will be back and stay at Room mate Mario. Love you all. Olé
Comment from Hotel Management
Sep 27, 2017 by Sofia Tsouma - Front Desk Manager, Hotel Management
Dear Guest, Thank you for leaving your review about your stay at Room Mate Mario and Thank you also for mention the staff, we all are working hard to provide the best possible attention and service to our Guests. We are really sorry for what happened in your country. Please feel Mario like your second home. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Wellington

A couple of nights in Madrid.

Posted Sep 20, 2017
Great spot to stay near Plaza Espana...easy stroll to shopping and chiices for eating. Park also near...quiet at night for sleeping. Modern room...artfully finished and staff were very helpful and organised.
Comment from Hotel Management
Sep 27, 2017 by Sofia Tsouma - Front Desk Manager, Hotel Management
Dear Guest, Thank you for sharing your review following your recent stay at Room Mate Mario.I am glad to hear that you enjoyed our location. I really hope to have the chance to welcoming you back in the near future, Best Wishes from Madrid
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Madrid Spain

Posted Sep 9, 2017
I loved how modern, sleek, and chic the hotel was. It fitted perfectly within my budget. The location is perfect for getting around the city. The staff...Daniel, Luis, and Diego were very helpful to me with assisting me in booking excursions. The only con is their breakfast. Not enough options and not worth the extra $7-11 per day. Apart from that, excellent hotel choice.
Comment from Hotel Management
Sep 11, 2017 by Sofia Tsouma - Front Desk Manager, Hotel Management
Dear Guest, Thank you so much your comment and so nice words about your stay at Room Mate Mario. We are especially pleased that the hotel was of your total satisfaction. Thank you also for mentioning our Staff, I will share your review with them. We all are working hard to provide the best possible attention and service to our Guests. I really hope to have the chance to welcoming you back in the near future. Best Wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Colorado

Great hotel!

Posted Aug 23, 2017
Clean and very conveniently located. Breakfast needs to be improved
Comment from Hotel Management
Sep 4, 2017 by Sofia Tsouma - Front Desk Manager, Hotel Management
Dear Guest, Thank you for taking the time to write a review about your stay with us. it is glad to see that you enjoyed the location. We will take note of your comments regarding the breakfast. I really hope to have the chance to welcoming you back in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Highly recommend

Posted Aug 1, 2017
Pros: Friendly and accommodating Staff, cleanliness, comfort and location
Cons: nothing
Location: Plaza real, teatro real, Puerto Sol, shopping, and great restaurants. Also close to the train. Perfect location!
Exceptional staff, particularly Eva and Yvonne at the front desk. They are so welcoming and sweet. The hotel is a boutique style hotel so it doesn't have amenities like you would find in large big name hotels. However, it is impeccably clean and very stylish and most importantly the beds are very comfortable. The location is ideal...walking distance to Plaza Real, Puerto Sol,great shopping and restaurants. Loved the experience and highly recommend.
Comment from Hotel Management
Aug 30, 2017 by Sofia Tsouma - Front Desk Manager, Hotel Management
Dear Guest, Thank you so much for such a great comment and so nice words about your stay at Room Mate Mario. We are especially pleased that the hotel was of your total satisfaction. Thank you also for mentioning our Staff, I will share your review with them. We all are working hard to provide the best possible attention and service to our Guests. I really hope to have the chance to welcoming you back in the near future. Best Wishes,
5 out of 5
by A verified traveler

good

Posted Jul 11, 2017 on Hotels
good
Comment from Hotel Management
Aug 30, 2017
Dear Guest, Thank you for rating your stay with us. We look forward to welcoming you again son. Sofia Tsouma - Front Desk Manager Room Mate Mario
5 out of 5
Recommended
for Everyone
by A verified traveler from Weehawken,NJ.

The place to stay in Madrid.

Posted Jul 8, 2017
I'm planning to comeback as soon as possible. Maybe early September.
Comment from Hotel Management
Aug 30, 2017 by Sofia Tsouma - Front Desk Manager, Hotel Management
Dear Guest, We hope to see you again in September, this is your home in Madrid. Mario will be waiting for you!