Ratings based on 1,717 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from India

On shopping Street

Posted Aug 25, 2017
The hotel us well located near shopping,food,nightlife,hop n hop off stop,metro..the hotel is non smoking entirely however expedia showed us smoking rooms..the hotel bar is nice..breakfast is managable
2 out of 5
by A verified traveler from UK

Hotel Staff need to be trained about the Area

Posted Aug 22, 2017
Pros: The Staff. The Hotel was very dark
Cons: The Staff and modernise the hotel
Location: The Location is good in the heart of the city, lots of shops. to many fast food restaurants. No traditional Spanish restaurants!
I called Expedia before we left to book our rooms in advanced as we were going to reach the hotel late. Expedia Staff confirmed rooms are held, 3 rooms on the same floor next door to each other( Lady name in the hotel was Layla). When we checked in all rooms were on different floors. The Receptionist said he cant do anything till the morning. The next morning still they had a problem then she gave us 2 rooms on the same floor. Our first room had a broken tile in the shower, I called reception and they said nothing can been done till the morning. We had to use the other rooms to have a shower the next morning. The rooms need updating and more electrical sockets that are not coming of the wall and loose(very Dangerous). We went down to Reception to ask about the area (food & places to see) they were confused as their English was not good and they need training on how to explain to visitors about what is available in the hotel. I would not recommend this hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good central location

Posted Aug 20, 2017
Cons: Parking closer
Location: Everything near buy great location
Stayed two nights, great buffet breakfasts good service, Great Location
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Fantastic hotel in the best location posible

Posted Jul 7, 2017
Is one of the more beautiful hotel I have been The room is comfortable and smart The bed is huge and comfortable Is in the best location of madrid Staff friendly and profesional You will sleep like a king.
2 out of 5
by Raj

Not my cup of tea

Posted Jun 17, 2017 on Hotels
Hotel needs update at least a lick of paint and freshening up- pretty stuffy in the hot weather with poor air conditioning!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 17, 2017 on Hotels
4 out of 5
by Marta

Posted Jun 13, 2017 on Hotels
Shower sprinkles all over the bathroom. Soaps in bathroom were not replaced in the 3 day stay.
5 out of 5
by Daniel

Really recommended

Posted Jun 12, 2017 on Hotels
Really good location, big rooms, everything is clean and comfortable! Really recommended
4 out of 5
by Khurshid

This traveler left a rating score only Posted Jun 4, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the heart of the city cente.

Posted May 28, 2017
Convenient location. Had a bad encounter with the front desk. She was rude and obnoxious. I asked about a trolley to bring the luggage down. She told me they had no trolley, I told her it was a lie because I had seen one the day before. She then told me I would have to wait until her colleague arrives at 9, because only her one was working. Bad encounters like this can put a bad name in your business. This should have been handled in a more polite manner. I therefore has to drag my luggage down to the lobby.