cannot understand how this hotel is rated high
Posted Sep 28, 2015
I stayed 3 nights at this hotel and it was enough to understand all about this hotel and its staff :
1. The hotel and locations of the hotel and apartment are Ok
2. The hotel staff are so rude, especially the man working there, who wanted to move us to the apartment, and for the sake to show us that the apartment where to stay is close, he was about to run on the slop, and myself and the wife were with big suite cases.And when we showed a little bite our dissatisfaction, he throw one of our suite case and leave us in front of the lift, without any explanation about how to use the facilities of the apartment, to which we were obliged to shift instead of the hotel.
3. There was no staff at such apartment, and the just left one instruction, telling us f we need something we have to call the hotel, using our own mobile with international call. There was not even a fixed phone to contact the reception at the hotel, which is quite far from this apartment.
4. In this terrible apartment, they kept instructions, such as :YOU MUST do that, you must not do that, etc.. In another word, you need to practically do everything for youself, such as cleaning the kitchen, throwing garbage, etc.., OTHERWISE, you will need to pay a penalty. It was just terrible, and it makes wonder why I need to pay money then.
4. I cannot understand how people are rating such hotel and its staff with such high rate. This is unfair and will be mis-leading to other people.
Comment from Hotel Management
Nov 8, 2015 by jose, Hotel Management
Dear Boualleg Sakai next time it will be better to explain the reality of your experience with us.