Estimado Yadiel, Gracias por sus comentarios tras su visita a Barceló Granada Congress y por la inmejorable puntuación con la que ha valorado su experiencia.Lamentamos el inconveniente que experimentó con el aire acondicionado, pero nos complace que la solución ofrecida haya sido de su agrado.Estamos encantados de saber que su estancia de dos noches fue espectacular y que la atención al detalle por parte de nuestro personal contribuyó positivamente a su experiencia. Nos enorgullece que considere volver a elegir Barceló Granada Congress para su próxima visita a Granada, lo que nos impulsa a seguir manteniendo el alto estándar de servicio que nos caracteriza.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Un saludo,Noelia Blázquez RodríguezGuest Experience Manager

Dear Federico, Thank you very much for your kind feedback.We are thrilled to learn that our staff's recommendations greatly contributed to your enjoyment of Granada, and that their attentiveness made you feel right at home. The front desk team is indeed committed to providing exceptional service, and your kind words will serve as further encouragement. We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Dear Karam,Thank you for your positive feedback.We are thrilled to hear that our comfortable rooms, friendly staff, and the fabulous breakfast contributed to a memorable experience at Barceló Granada Congress. Your appreciation for the cleanliness of our rooms, the overall condition of our hotel, and the quality of our amenities truly resonates with the high standards we strive to uphold. Our dedicated team works tirelessly to ensure that every guest receives the best possible service, and it is always rewarding to see those efforts acknowledged.We look forward to welcoming you back on a future occasion.Best regards,Alicia García Guest Experience Manager

Dear Breda,Thank you for your positive feedback.We are delighted to hear that the cleanliness of our rooms met your expectations and that you were able to start your day on a high note with our B-LikEat breakfast concept. Our team takes great pride in delivering exceptional service, and it's heartening to know that their efforts helped make your stay enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Alicia García Guest Experience Manager

Dear Joshua, Thank you for reviewing your recent stay in our Barceló Granada Congress Hotel.We are thrilled to hear that our customer service exceeded your expectations and that Irene was able to accommodate your request for a late check-out. It's wonderful to know that the breakfast offerings were both delicious and convenient for you. Your satisfaction with the cleanliness of the room, the condition of the hotel, and the overall comfort and service you received is greatly appreciated by our team.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Dear Ivette,We appreciate that you took the time to share your experience with us.It seems that we did not meet all of your expectations and we are sorry that you felt the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit.We are sincerely sorry to learn of your dissatisfaction with the cleaning of your room, at Barceló we are fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels. On a future occasion please do not hesitate to inform our reception of any concerns, our team will promptly address the issue and take action in any situation that does not adhere to our established standards.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Noelia Blázquez RodríguezGuest Experience Manager

Dear Lalit,Thank you for your review.We are delighted to hear that you found our rooms and beds comfortable, and that our staff was able to promptly address the issue with your air conditioning. Our team is dedicated to providing excellent service to ensure a pleasant stay for our guests. We are also glad that you enjoyed our convenient location, just a short walk from the city center.We hope to welcome you again in the future. Best regards,Noelia Blázquez RodríguezGuest Experience Manager

Dear Rodney, Thank you very much for your kind feedback.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Dear Minh Tri Eric, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Dear Marina,We appreciate that you took the time to share your experience with us.It is a pleasure to know that you had a pleasant stay.We are however sorry that our location was not exactly what you were looking for, our team are always available to assist with directions and recommendations on the best way to make the most of the area.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Noelia Blázquez RodríguezGuest Experience Manager

Dear Bashir, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team who will be very pleased to know that they helped to make your visit so enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Dear Bashir, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Dear Johnny, Thank you for taking the time to share your feedback.Regarding the water cut, we apologize for any inconvenience this may have caused you. It was a general failure and we kindly request you to take it as an isolated circumstance, for whose immediate solution we will carry out all the necessary corrective measures and training actions. We look forward to welcoming you again. Best regards,Noelia Blázquez RodríguezGuest Experience Manager

Dear Guest, Thank you very much for your kind feedback.We do our utmost to ensure that our guests have the best experience possible with us and it is rewarding to receive your message of satisfaction.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Dear Guest,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. Our team will be delighted to hear that they made such a difference and we will be sure to pass on your lovely comments.We look forward to welcoming you back on a future occasion.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Dear Faruk,Thank you for your review.While we are delighted that you had a pleasant stay overall, we sorry to hear of any inconvenience you faced with the air conditioning system and regret that you had not made us aware of this while on-site, our maintenance team would have happily intervened and made your stay with us more comfortable.We regret that our parking did not match your expectations, in spite of being located in the underground floors and with an access in the same building next to the main door. However, we are going to review the signage to improve the access.We hope to welcome you back in the future. Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Dear Guest,We are glad to receive such a positive review!A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you and your family on your next trip.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Dear Guest,We appreciate that you took the time to share your experience with us.Our entire team is delighted that you had such a pleasant experience. We do our best to provide top notch-service and ensure all our guests are satisfied, so this positive feedback is truly rewarding.Rest assured, your suggestion has been taken into account for review. We look forward to welcoming you back on a future visit.Kind regards,Noelia Blázquez RodríguezGuest Experience Manager

Dear guest, Thank you for taking the time to review our hotel and to share it with the community. Your feedback is very important to us.We thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. we are glad to read that you enjoyed the room you stayed in, designed to make our guests' stay as comfortable as possible, being fully aware that quality accommodation plays a key role in providing our guests with a great holiday experience. We are therefore very pleased to read that you were satisfied with yours.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind regards, Javier Aparicio Hotel Manager

Dear Albin, Thank you for taking the time to review our hotel and to share it with the community. Your feedback is very important to us.We are sorry for your comment about our pool, that the pool seemed small to you. The size of it is not the one that what we would like, this size is determinated for the location in the hotel, but we trust that you have fully enjoyed it, as well as the views that are offered from our terrace of the city of Granada and Sierra Nevada.On the other hand, we would like to thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Barceló Granada Comgress.Kind regards.Javier AparicioHotel Manager

Dear Chris, Thank you for taking the time to review our hotel and to share it with the community. Your feedback is very important to us.We are sorry for your comment about our pool, that the pool seemed small to you. The size of it is not the one that what we would like, this size is determinated for the location in the hotel, but we trust that you have fully enjoyed it, as well as the views that are offered from our terrace of the city of Granada and Sierra Nevada.It is wonderful that you received personalised service from our employees since this is one of our most important pillars. Your words confirm that we are doing things right and this motivates us to continue working hard.We hope to see you soon so we may welcome you with our best smile and make you feel at home.Kind regards, Javier Aparicio Hotel Manager