Ratings based on 359 Verified Reviews

4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from seville

Nice location

Posted May 12, 2017
Pros: The staff
Cons: Breakfast
They should improv the breakfast . The shower tiles need a better cleaning
Comment from Hotel Management
May 13, 2017 by dpto. calidad, Hotel Management
Your feedback is very important to us as it help us improve our service. Thank you for helping us improve.
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Staff locked us in and disappeared

Posted Apr 20, 2017
Pros: Clean and relatively large room (by European standards). Pretty cheap and close to the city center.
Cons: Hope they train their staff better and if there is no one at the front desk they leave a notice and a way to contact someone
Hotel was pretty good. Room was comfortable, clean and the hotel is close to the city center and an easy walk (about a mile). The big issue we had was we had to checkout early in the morning (~6am) we come down and the entrance to the hotel is barred with a metal shutter and there is no one at the front desk. No sign, no notice. We wait and ring the bell and wait some more. No one comes and nothing happens. Finally after waiting almost 20 minutes we are in danger of missing our train. I start banging on the door, shouting for someone to come. A lady finally comes and curtly informs us that she was preparing breakfast. No apology. Not even some semblance of regret. We rush out, spend money on a cab (we had planned on walking) and barely make our train.
Comment from Hotel Management
May 1, 2017 by dpto. calidad, Hotel Management
Thank you for helping us improve. I apologize for your bad experience and thank you for sharing it. Your comments are very valuable to us as they help us to improve. It is the first time this happens but we have already provided a solution for future clients. I apologize again. Thank you for your comment.
5 out of 5
by A verified traveler

Posted Mar 21, 2017 on Hotels
Comment from Hotel Management
Apr 18, 2017 by CALIDAD, Hotel Management
Gracias por tu valoración. Thank you for your score.
4 out of 5
by John

Great location

Posted Jan 5, 2017 on Hotels
Excellent stay in comfort with close proximity to city centre, the Alhambra and Moorish quarter. Restaurants and shops on your doorstep
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Thank you for your comment. I am glad to know that you have had a stay to your liking.
4 out of 5
by Giuvela

Posted Dec 25, 2016 on Hotels
We stayed overnight after having visited the El Alhambra. We drove there so luckily valet parking was available (16 euros a night). We had a quiet room facing the back of the hotel where we could see a church bell tower from the window. Bed was comfy and room was spacious. The bathroom was a bit outdated but very clean with nice toiletries (comb, toothbrush and toothpaste, shower cap). After we checked out, they let us leave the car for a few hours so we could go sightsee. Great delicatessen up the street!
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
We are glad to know that you enjoyed your trip. Your comment will be of great help to future travelers. Thanks and Merry Christmas !
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Nice location quiet room

Posted Oct 21, 2016 on Orbitz
Pros: Close to bus stop, quick walk to old town and Alhambra, has all the comforts of a good hotel.
Cons: Small bars of soap in room. No more to say. Abcdefg
Location: The location has everything nearby.
Comment from Hotel Management
Oct 26, 2016 by dpto. calidad, Hotel Management
Their feedback help us improve. Thanks for sharing your experience.
5 out of 5
by A verified traveler

Classic charm

Posted Oct 19, 2016 on Hotels
This hotel is located in a very pleasant neighborhood just outside the historic center. We were efficiently checked in and made our way to our room. We were less impressed with the very worn and dirty hall carpeting but once we arrived at our room we were very pleasantly surprised with very nice, clean, and quite spacious room. The twin beds were really comfortable and the room was very dark and quiet at night, so sleeping was wonderful. There is a common room with a large TV, computer, and facilities for making coffee or tea. This hotel has classic charm and seems very well managed.
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Thanks for sharing your good experience in our Hotel with other travelers. Your opinions are very valuable to us and we thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from from Texas

Great time

Posted Oct 5, 2016
Location: Location on a Main Street but quiet at night, Shopping and food close at hand, Perfect for older couple.
We enjoyed the place without having any problems. Quiet and clean, With enough room for 2 people, A good breakfast and aircon and friendly staff.
Comment from Hotel Management
Oct 10, 2016 by dpto. calidad, Hotel Management
Dear couple, we thank you for your comment and hope that you can come back to visit our city in the future. See you soon !.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 24, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from PR

Excellent location

Posted Sep 19, 2016
Excellent attention, good breakfast and the best beds. I recomend in overall
Comment from Hotel Management
Sep 28, 2016 by dpto. calidad, Hotel Management
Thank you for recommending our Hotel to future travelers. We are glad we could offer a good rest. Thank you for your comment.