Lobby lounge
Check availability

Reviews of Hotel Hospes Palacio de Los Patos

5 out of 5
Hotel Hospes Palacio de Los Patos
Calle de Solarillo de Gracia, 1, Granada, Granada

Reviews

9.0

Wonderful

Rating 10 - Excellent. 386 out of 587 reviews" "
Rating 8 - Good. 147 out of 587 reviews" "
Rating 6 - Okay. 24 out of 587 reviews" "
Rating 4 - Poor. 20 out of 587 reviews" "
Rating 2 - Terrible. 10 out of 587 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

carrie

Stayed 3 nights in Jan 2024
Response from rgarcia on Feb 7, 2024
Estimada Sra. Carrie,Gracias por hacernos llegar su valoración.Esperamos su visita en otra ocasiónAtentamente,Ramón GarcíaDirector

10/10 Excellent

Amyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Conveniently located close to everything to walk to. Staff were excellent but rooms and bathrooms need a bit of work but were good. (like my room didnt have a bedside table but my kids did).
Response from rgarcia on Jan 9, 2024
Dear guest, Nothing make us happier than reading your nice comments about the Hotel. We try our best everyday to provide our guest a charming unique experience in a cosy atmosphere. Thank you very much for your stay and time spent in writting your opinion about us. Looking forward to receiving you again son in Hospes Palacio de los Patos. Yours faithfully, Ramón García General Manager

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ramón García on Dec 9, 2023
Dear Mrs Hilda, Thank you for your feedback and your stay with us. We hope to welcome you back in a future Best regards, Ramón García General Manager

8/10 Good

Jarouska

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from rgarcia on Dec 19, 2023
Dear guest, We try our best everyday to provide our guest a charming unique experience in a cosy atmosphere. Thank you very much for your stay and time spent in writting your opinion about us. Looking forward to receiving you again son in Hospes Palacio de los Patos. Yours faithfully, Ramón García General Manager

10/10 Excellent

Inga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Staff were very helpful. In the newer part and it was a great room.
Stayed 4 nights in Nov 2023
Response from Ramón García on Dec 9, 2023
Dear Mrs Inga, I wish to thank you for your opinion about Hospes Palacio de los Patos and will be very proud to communicate your high level of satisfaction to the Hotel team. We will be glad to welcome you back in your next visit to Hospes. Best regards, Ramón García Hotel Manager

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023
Response from rgarcia on Nov 27, 2023
Dear Mrs Michelle, I wish to thank you for your opinion about Hospes Palacio de los Patos and will be very proud to communicate your high level of satisfaction to the Hotel team. We will be glad to welcome you back in your next visit to Hospes. Best regards, Ramón García Hotel Manager

10/10 Excellent

Mrs Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, great bed. The drinks and bar food are lovely and the outdoor bar area is lovely! Staff are very helpful and polite. Nothing is too much trouble for them.
Stayed 1 night in Oct 2023
Response from rgarcia on Oct 20, 2023
Dear Mrs Elena, Nothing make us happier than reading your nice comments about the Hotel. We try our best everyday to provide our guest a charming unique experience in a cosy atmosphere. Thank you very much for your stay and time spent in writting your opinion about us. Looking forward to receiving you again son in Hospes Palacio de los Patos. Yours faithfully, Ramón García General Manager

8/10 Good

Miriam

Stayed 2 nights in Sep 2023
Response from rgarcia on Oct 16, 2023
Dear Mrs Miriam, I wish to thank you for your opinion about Hospes Palacio de los Patos and will be very proud to communicate your high level of satisfaction to the Hotel team. We will be glad to welcome you back in your next visit to Hospes. Best regards, Ramón García Hotel Manager

10/10 Excellent

Michael, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was exactly as advertised and what you would expect for this price.
Response from rgarcia on Sep 11, 2023
Dear Mr Michael, I wish to thank you for your opinion about Hospes Palacio de los Patos and will be very proud to communicate your high level of satisfaction to the Hotel team. We will be glad to welcome you back in your next visit to Hospes. Best regards, Ramón García Hotel Manager

10/10 Excellent

Rubie

Stayed 3 nights in Sep 2023
Response from rgarcia on Sep 30, 2023
Dear guest, Nothing make us happier than reading your nice comments about the Hotel. We try our best everyday to provide our guest a charming unique experience in a cosy atmosphere. Thank you very much for your stay and time spent in writting your opinion about us. Looking forward to receiving you again son in Hospes Palacio de los Patos. Yours faithfully, Ramón García General Manager

10/10 Excellent

Nadia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a delight to stay here. A castle turned into a hotel with keeping the old windows. I will always recommend it. Eliza at front desk was amazing!
Stayed 1 night in Aug 2023
Response from rgarcia on Aug 25, 2023
Dear Mrs Nadia, I wish to thank you for your opinion about Hospes Palacio de los Patos and will be very proud to communicate your high level of satisfaction to the Hotel team. We will be glad to welcome you back in your next visit to Hospes. Best regards, Ramón García Hotel Manager

2/10 Terrible

Ben

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Avoid hotel is lovely the area is awful not safe to walk
Stayed 1 night in Aug 2023
Response from rgarcia on Aug 12, 2023
Dear guest,First of all, thank for sharing your comments about your stay at our Hotel.We are really surprised to read your review cause our hotel is located in the centre of the town and Granada is a really safe city.I would like to offer you our most sincere apologies, as per during your stay at Hospes Palacio de los Patos we did not meet your expectations. Best regards, Ramón García, General Manager

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this charming hotel!
We loved our visit to Granada, Spain and were so happy we chose this hotel. It is a beautiful hotel in a former Palace. The staff was friendly and helpful.
Stayed 2 nights in Jul 2023
Response from rgarcia on Aug 9, 2023
Dear Mrs Nancy,First of all I would like to thank you very much for sharing your impressions about your stay at Hospes Palacio de los Patos.We are pleased to know we have reached your expectations of relax and well-being and service. We hope to welcome you back in your next visit to Hospes Palacio de los Patos.Kind Regards,Ramón GarcíaGeneral Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Disliked: Room comfort
Pretty, but poorly constructed and LOUD
This hotel could be so much better. It is in a great location in the city, relatively close to most of the big attractions one would want to go to. The main building is gorgeous, stately, and charming, and the courtyard is a lovely oasis where one can sip a well-made cocktail and nibble on some nice tapas. The staff are all superb. Friendly and accommodating, which is typical for Europe, especially for Americans, who seem to be willing to tolerate the most mediocre levels of service in hotels. Our room was large, but the fit and finish were showing signs of age. Even the large wooden slab that separated the bed room from the bathroom was coming off of its foundation. Fixtures were old. The most egregious problem, however, was those big windows. The hotel clearly chose to save some money and install very cheap window closures. They were not sound proof - not even close. As such, we spent the night hearing every conceivable sound from the very loud and very active city all night long. Garbage trucks, passing vehicles (so many scooters), shouting revelers at 2 a.m. - those penetrated the windows like daggers. But even the quiet conversation of people in the courtyard below seeped through. The walls of the room are paper-thin. I could hear our neighbor brushing their teeth (!!!!). Two nearly sleepless nights. When we return to Granada, we will not be staying here.
Stayed 2 nights in Jun 2023
Response from rgarcia on Jul 9, 2023
Dear Mr Daniel, Our goal is to ensure that all of our guests enjoy a fully revitalising experience. First of all, I would like to offer you my most sincere apologies. Unfortunately, during your stay at Hospes Palacio de los Patos we did not meet your expectations of relax, well-being. I would like to thank you for taking the time to provide us with your feedback of your stay. Best regards, Ramón García General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice upscale hotel near heart of Granada
Very cool hotel well situated in Granada, convenient to walk around the city but just off the main busy roads. Service was professional, room well equipped with plenty of space. Only thing lacking was a view.
Stayed 2 nights in Apr 2023
Response from rgarcia on Jun 30, 2023
Dear guest, I wish to thank you for your opinion about Hospes Palacio de los Patos and will be very proud to communicate your high level of satisfaction to the Hotel team. We will be glad to welcome you back in your next visit to Hospes. Best regards, Ramón García Hotel Manager

2/10 Terrible

Petra

Stayed 3 nights in May 2023
Response from rgarcia on May 17, 2023
Dear Mrs Petra, Our goal is to ensure that all of our guests enjoy a fully revitalising experience. First of all, I would like to offer you my most sincere apologies. Unfortunately, during your stay at Hospes Palacio de los Patos we did not meet your expectations of relax, well-being. I would like to thank you for taking the time to provide us with your feedback of your stay. Best regards, Ramón García General Manager

10/10 Excellent

Forest, West Orange

Stayed 2 nights in Apr 2023
Response from rgarcia on May 10, 2023
Dear Mr ForestFirst of all I would like to thank you very much for sharing your impressions about your stay at Hospes Palacio de los Patos.We are pleased to know we have reached your expectations of relax and well-being and service. We hope to welcome you back in your next visit to Hospes Palacio de los Patos.Kind Regards,Ramón GarcíaGeneral Manager

4/10 Poor

Julie

Stayed 1 night in Apr 2023
Response from rgarcia on May 8, 2023
Dear Mrs Julie, Our goal is to ensure that all of our guests enjoy a fully revitalising experience. First of all, I would like to offer you my most sincere apologies. Unfortunately, during your stay at Hospes Palacio de los Patos we did not meet your expectations of relax, well-being. I would like to thank you for taking the time to provide us with your feedback of your stay. Best regards, Ramón García General Manager.

10/10 Excellent

Lisa and Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place for Granada
This hotel was a highlight of our trip in Spain. Beautiful elegant palace that has been maintained and used as boutique hotel. Everything about this is amazing. Luxury linens and incredibly friendly and helpful staff make this well worth the price. We didn’t have time but the comfortable spa seems relaxing and enjoyable. Clean and beautiful decor throughout.
Stayed 1 night in Mar 2023
Response from Ramón García. General Manager on Apr 2, 2023
Dear friends Lisa and Darrell, thank you for your opinion about Hospes Palacio de los Patos, I am very proud to communicate your high level of satisfaction to the Hotel team. We will be glad to welcome you back in your next visit to Granada. Best regards,

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very elegant and beautiful hotel perfectly suited for walking around all the sights of Granada. Very large room with a large bathroom a very comfortable bed. Restaurant did not open til 8pm so we ate outside in terrace bar/restaurant and food was OK but limited. Staff were brilliant.
Stayed 4 nights in Mar 2023
Response from Ramón García. General Manager on Apr 2, 2023
Dear Mr Alan, I wish to thank you for your opinion about Hospes Palacio de los Patos and will be very proud to communicate your high level of satisfaction to the Hotel team. We will be glad to welcome you back in your next visit to Hospes. Best regards, Ramón García Hotel Manager

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the most welcoming experience ever. Thank you all the staffs serving so friendly and professionally.
Response from rgarcia on Feb 26, 2023
Dear Mr Simon, I wish to thank you for your opinion about Hospes Palacio de los Patos and will be very proud to communicate your high level of satisfaction to the Hotel team. We will be glad to welcome you back in your next visit to Hospes. Best regards, Ramón García Hotel Manager

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay
Stayed 2 nights in Feb 2023
Response from rgarcia on Feb 20, 2023
Dear Mr Anthony,I wish to thank you for your opinion about Hospes Palacio de los Patos and will be very proud to communicate your high level of satisfaction to the Hotel team.We will be glad to welcome you back in your next visit to Hospes.Best regards,Ramón GarcíaHotel Manager

10/10 Excellent

Tankut

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic Palace where guests feel like royalty. Great staff, very knowledgeable and professional. Everything was seamless.
Response from rgarcia on Jan 25, 2023
Dear guest,We are delighted to read your comments.We love you are such a fun of Hospes Hotels and you fully enjoyed your stay with us.Staying in Hospes Hotels is a great way to know Spain. We encourage you not to miss any of them!Thank you again for recommending us. We look forward to your next visit.Kindest Regards,Ramón GarcíaGeneral Manager

6/10 Okay

Alfonso, Santa Catarina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were assigned in the new area. Nice, but missing the charm. Too expensive for a normal room
Response from rgarcia on Jan 9, 2023
Dear Mr Alfonso,Our goal is to ensure that all of our guests enjoy a fully revitalising experience.First of all, I would like to offer you my most sincere apologies. Unfortunately, during your stay at Hospes Palacio de los Patos we did not meet your expectations of relax, well-being.I would like to thank you for taking the time to provide us with your feedback of your stay.Best regards,Ramón GarcíaGeneral Manager.

10/10 Excellent

Sarah

Stayed 3 nights in Nov 2022
Response from rgarcia on Nov 25, 2022
Dear Mrs Sarah,First of all I would like to thank you very much for sharing your impressions about your stay at Hospes Palacio de los Patos.We are pleased to know we have reached your expectations of relax and well-being and service. We hope to welcome you back in your next visit to Hospes Palacio de los Patos.Kind Regards,Ramón GarcíaGeneral Manager

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, friendly staff, decent location
Stayed 2 nights in Oct 2022
Response from General Manager on Oct 12, 2022
Dear Mr Simon, First of all I would like to thank you very much for commenting your impressions about your stay at Hospes Palacio de los Patos. We are pleased to know we have reached your expectations of relax and well-being and service. We hope to welcome you back in your next visit to Hospes Palacio de los Patos. Kind Regards, Ramón García General Manager

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
Stayed 1 night in Sep 2022
Response from rgarcia on Sep 20, 2022
Dear Mr Federico, First of all I would like to thank you very much for commenting your impressions about your stay at Hospes Palacio de los Patos. We are pleased to know we have reached your expectations of relax and well-being and service. We hope to welcome you back in your next visit to Hospes Palacio de los Patos. Kind Regards, Ramón García General Manager

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Somewhat noisy but goes with convenient location! Room AC was very poor and made for a warm September night. Short on towels in room (1 each).
Stayed 2 nights in Sep 2022
Response from rgarcia on Sep 19, 2022
Dear Mr Keith, First of all I would like to thank you very much for commenting your impressions about your stay at Hospes Palacio de los Patos. We hope to welcome you back in your next visit to Hospes Palacio de los Patos. Kind Regards, Ramón García General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2022
Response from rgarcia on Sep 19, 2022
Dear guest, First of all I would like to thank you very much for commenting your impressions about your stay at Hospes Palacio de los Patos. We are pleased to know we have reached your expectations of relax and well-being and service. We hope to welcome you back in your next visit to Hospes Palacio de los Patos. Kind Regards, Ramón García General Manager

10/10 Excellent

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beatiful hotel, friendly stuff
Stayed 1 night in Aug 2022
Response from Ramón García. General Manager on Aug 20, 2022
Dear Mr Eugene, Nothing make us happier than reading your nice comments about the Hotel. We try our best everyday to provide our guest a charming unique experience in a cosy atmosphere. Thank you very much for your stay and time spent in writting your opinion about us. Looking forward to receiving you again son in Hospes Palacio de los Patos. Yours faithfully, Ramón García General Manager

10/10 Excellent

ronnie, richmond hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a central location, walkable and easy access to all the main attractions. Breakfast is excellent. Rooms are modern and well appointed. Tends to be some waiting at the front desk but the staff is excellent and very helpful.
Stayed 2 nights in Jul 2022
Response from Ramón García. General Manager on Aug 5, 2022
Dear guest, First of all I would like to thank you very much for commenting your impressions about your stay at Hospes Palacio de los Patos. We are pleased to know we have reached your expectations of relax and well-being and service. We hope to welcome you back in your next visit to Hospes Palacio de los Patos. Kind Regards, Ramón García General Manager

10/10 Excellent

Veronique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jul 2022
Response from Ramón García on Aug 4, 2022
Dear Mrs Veronique, First of all I would like to thank you very much for commenting your impressions about your stay at Hospes Palacio de los Patos. We are pleased to know we have reached your expectations of relax and well-being and service. We hope to welcome you back in your next visit to Hospes Palacio de los Patos. Kind Regards, Ramón García General Manager

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, staff & service
Location is very convenient for major sites.
Stayed 2 nights in Jul 2022
Response from rgarcia on Jul 25, 2022
Dear Mr Keith, Nothing make us happier than reading your nice comments about the Hotel. We try our best everyday to provide our guest a charming unique experience in a cosy atmosphere. Thank you very much for your stay and time spent in writting your opinion about us. Looking forward to receiving you again son in Hospes Palacio de los Patos. Yours faithfully, Ramón García General Manager

10/10 Excellent

Anthony

Stayed 1 night in Jul 2022
Response from rgarcia on Jul 25, 2022
Dear Mr Anthony, Nothing make us happier than reading your nice comments about the Hotel. We try our best everyday to provide our guest a charming unique experience in a cosy atmosphere. hank you very much for your stay and time spent in writting your opinion about us. Looking forward to receiving you again son in Hospes Palacio de los Patos. Yours faithfully, Ramón García General Manager

10/10 Excellent

Luna, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Claudia, tiburon

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful baths and Roman remains under the dining room. Tranquil environment.
Stayed 2 nights in Jun 2022
Response from rgarcia on Jun 22, 2022
Dear Mrs Claudia, Nothing make us happier than reading your nice comments about the Hotel. We try our best everyday to provide our guest a charming unique experience in a cosy atmosphere. Thank you very much for your stay and time spent in writting your opinion about us. Looking forward to receiving you again son in Hospes Palacio de los Patos. Yours faithfully, Ramón García General Manager

10/10 Excellent

Max, durham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Easy access to everything but quiet as it’s slightly off the path from the city center. Simple 5m walk to everything. Definitely would recommend!
Stayed 3 nights in Jun 2022
Response from rgarcia on Jun 22, 2022
Dear Mr Max, Nothing make us happier than reading your nice comments about the Hotel. We try our best everyday to provide our guest a charming unique experience in a cosy atmosphere. Thank you very much for your stay and time spent in writting your opinion about us. Looking forward to receiving you again son in Hospes Palacio de los Patos. Yours faithfully, Ramón García General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Fantastic hotel and location, however the rooms aren’t soundproof so you can hear noise from the street at night
Stayed 3 nights in Jun 2022
Response from General Manager on Jun 14, 2022
Dear guest, First of all, I would like to thank you that you have shared your experience at Hospes Palacio de los Patos with us. We are very happy to know we have reached your expectations since at Hospes Palacio de los Patos our goal is to ensure that all of our guests enjoy a fully revitalizing experience. I hope to welcome you back in your next visit to Granada. Best regards, Ramón García General Manager

8/10 Good

Marcela, Ciudad de Mexico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso edificio con decoración delicada. Exlenete servicio. Pesimo e internet la válvula de agua del baño estaba mala
Stayed 2 nights in May 2022
Response from Dirección on Jun 14, 2022
Estimada Marcela, el equipo de Hospes quiere agradecerle la confianza depositada en Hospes Palacio de los Patos. ¡Esperamos poder volver a recibirle pronto! Saludos; Ramón García Director

10/10 Excellent

Jeong, Torrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Ramón García. General Manager on Aug 26, 2022
Dear Mr Jeong, We love you are such a fun of Hospes Hotels and you fully enjoyed your stay with us. Staying in Hospes Hotels is a great way to know Spain. We encourage you not to miss any of them! Thank you again for recommending us. We look forward to your next visit. Kindest Regards, Ramón García General Manager

8/10 Good

sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly and helpful staff. Room was big and beds were comfortable. Location is a fews minutes walk to the centre of town which is perfect.
Stayed 2 nights in May 2022
Response from rgarcia on May 12, 2022
Dear Mrs Sara, We are delighted to read your comments i, they could not be better! We love you are such a fun of Hospes Hotels and you fully enjoyed your stay with us. Staying in Hospes Hotels is a great way to know Spain. We encourage you not to miss any of them! Thank you again for recommending us. We look forward to your next visit. Kindest Regards, Ramón García General Manager

10/10 Excellent

Akhay

Stayed 1 night in Apr 2022
Response from rgarcia on Apr 15, 2022
Dear Mr Akhay, First of all, I would like to thank you that you have shared your experience at Hospes Palacio de los Patos with us. We are very happy to know we have reached your expectations since at Hospes Palacio de los Patos our goal is to ensure that all of our guests enjoy a fully revitalizing experience,. I hope to welcome you back in your next visit to Granada. Best regards, Ramón García General Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Arrived at the hotel late in the evening to find that the restaurant was still open which I was grateful for. Also, a very easy and convenient transportation to the airport is provided for free. They hotel is quiet and the beds are comfortable. Thanks!
Stayed 1 night in Mar 2022
Response from rgarcia on Mar 29, 2022
Dear Mrs Jennifer, First of all, I would like to thank you that you have shared your experience at Hospes Palacio de los Patos with us. We are very happy to know we have reached your expectations since at Hospes Palacio de los Patos our goal is to ensure that all of our guests enjoy a fully revitalizing experience,. I hope to welcome you back in your next visit to Granada. Best regards, Ramón García General Manager

6/10 Okay

Abhayad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2022
Response from rgarcia on Mar 23, 2022
Dear Mr Abhayad. First of all, thank you for your stay with us. We apologize for the inconveniences you have found during your stay. We thank you again for the time you have taken to review your experience and we hope we can welcome you back, Best regards, Ramón García, General Manager

8/10 Good

Theresa

Liked: Staff & service
Stayed 2 nights in Mar 2022
Response from Ramón García. General Manager on Aug 26, 2022
Dear Mrs Theresa, We love you are such a fun of Hospes Hotels and you fully enjoyed your stay with us. Staying in Hospes Hotels is a great way to know Spain. We encourage you not to miss any of them! Thank you again for recommending us. We look forward to your next visit. Kindest Regards, Ramón García General Manager

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, classic old style Spanish hotel with tons of character and modern amenities. Our room was amazing, I wish I could have stayed longer.
Stayed 1 night in Dec 2021
Response from rgarcia on Dec 27, 2021
Dear Mr. Matthew, Nothing make us happier than reading your nice comments about the Hotel. We try our best everyday to provide our guest a charming unique experience in a cosy atmosphere. Thank you very much for your stay and time spent in writting your opinion about us. Looking forward to receiving you again son in Hospes Palacio de los Patos. Yours faithfully, Ramón García General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and beautiful hotel
Stayed 2 nights in Dec 2021
Response from rgarcia on Dec 18, 2021
Dear guest, Nothing make us happier than reading your nice comments about the Hotel. We try our best everyday to provide our guest a charming unique experience in a cosy atmosphere. Thank you very much for your stay and time spent in writting your opinion about us. Looking forward to receiving you again son in Hospes Palacio de los Patos. Yours faithfully, Ramón García General Manager

4/10 Poor

Yassine

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cons: Definitely not a 5 star hotel, and I don’t know how it could be. The wifi didn’t work at all, The rooms are ice cold and the reversible AC barely works. You can hear pretty much everything that is going on in the streets due to poor insulation and very thin windows. The rooms are definitely not well maintained. I’ve never seen a hotel room with absolutely nothing on the walls, just a plain white emptiness… Our door lock was broken, some of the window shutters were broken. The on site parking was a nightmare: to get to the hotel lobby, you literally need to take 3 tiny elevators (with 3 luggage and a baby, you can only imagine how we felt). Overall it would have been an excellent 3 to lower 4 stars; but giving it a 5 stars doesn’t do it any good. Pros: The staff was very nice and helpful with what they were working with.
Stayed 2 nights in Nov 2021
Response from Ramón García on Dec 3, 2021
Dear Yassine, First of all, thank you for your comments that will help us to improve. We apologize for the inconveniences you have found during your stay. We thank you again for the time you have taken to review your experience and we hope we can welcome you back. Best regards, Ramón García, General Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación
Excelente ubicación, servicio, atención del personal,cuartos amplios. Todo esta caminando
Stayed 2 nights in Nov 2021
Response from rgarcia on Nov 26, 2021
Estimado Don Carlos; Ante todo, agradecerle sus comentarios y el tiempo dedicado a compartir los mismos. Es grato saber que hemos cumplido con sus expectativas y conseguido nuestro principal y único objetivo: hacer que el cliente sienta nuestra experiencia Hospes. Esperamos poder verle en un futuro próximo por nuestro establecimiento en su visita a nuestra ciudad. Saludos cordiales. Ramón García, Director.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good property, but lacking in other areas
Beautiful hotel, clean rooms, location was not bad. Overall the “hardware” is quite good. But lacking service. Not sure if it’s the ethos of “design hotels”. The friendliness of the front desk was inconsistent at best. Actually we weren’t sure if we arrived at the right hotel as there was NO one by the front door of the hotel, in fact that was the case throughout our stay. The beautiful front entrance might very well be a local government office entrance. Quite a contrast to all the friendliness and warm welcomes we experienced throughout our visit to Granada. If you want service and a warm and friendly welcome, don’t stay here. No outlet next to the bed, strange for now a days. Where do you charge your phone? Nice clean bed and historic building doesn't make a 5-star property.
Stayed 3 nights in Nov 2021
Response from rgarcia on Nov 6, 2021
Dear Guest, First of all, thank you for your comments that will help us to improve. We apologize for all the inconveniences you have found during your stay. We are already working to ensure all our guest are fully satisfied. We thank you again for the time you have taken to review your experience and we hope we can welcome you back, so you can give us a second chance to show the real Hospes Experience that mention other guests. Best regards, Ramón García, General Manager