Posted Jan 23, 2016 on Hotels
The room wasn't even ready when I got there after the check in time. The cleaner was still cleaning and the floor was dusty and dirty even after the cleaning, since she only swept it once carelessly. The toilet had a toilet paper inside, as the toilet didnt flush well, and the shower smelt like someone's sweat when I turned the water on to use it. Also the towel they gave me had hair on it. I understand that it is a cheap hotel, but cleanliness is a basic thing. I don't have a complaint about the size of the room, because that's what I paid for. The good things are that the location is good and the neighborhood is safe from the hotel being on the main road. The bed was comfortable as well, but I would pay more and go to a cleaner hotel if I am back in Granada.
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Good morning, thank you so much for choosing our hostel in your visit to Granada. We are pleased of having received your questionnaire as it helps us to follow on improving. We are sorry if any aspect of your stay with us has not satisfied you. Regarding the cleanliness we would like to tell you that we clean the rooms every day. We feel very sorry about your case. Undoubtedly, in case of having let us know the situation at the reception we would have cleaned your room again or changed your room. Regards The direction