Ratings based on 975 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Location & Service - both good!

Posted Apr 13, 2017
Pros: Location and Service
Cons: Nothing from my perspective - just what I needed
Location: Just walk and walk and be sure to book ahead for the Alhambra - a man made wonder of the world and not to be missed!
The hotel so well located in the heart of Granada and easy to get to the main sights and just walk around from here. I didn't realise when I booked it how well located it was going to be! The service is good too. The guy on reception was SO helpful as I had a hire car and he sorted the parking for me etc. - all very efficient and easy and cheap (15 euros) for 24 hours overnight and they take the car and return it to you. Couldn't have been more helpful! The room was small but comfortable and I was a single traveller for one night so it didn't matter to me. Wi fi, shower and bed - all need to be good for me and they were!! I'd def stay again!
Comment from Hotel Management
Apr 13, 2017 by dpto. calidad, Hotel Management
Our staff is very grateful. We are sure that your comment will be of great help to future clients of our Hotel. Thanks for sharing your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Close to the city centre and friendly staff

Posted Jan 14, 2017
Staff esp Paqi is a very friendly and helpful staff Told us about the free walking tours and directions to the various bus stops Our overall experience of the hotel was brilliant
Comment from Hotel Management
Jan 16, 2017 by dpto. calidad, Hotel Management
Our staff thank you for your comment. We are very happy to have been able to offer you a good experience. Thanks for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice hotel in good location

Posted Dec 26, 2016
A very comfortable hotel with good staff and great location with an easy walk to Alhambra and to the downtown shopping + dining. The woman at the reception desk was very enthusiastic and helpful, even recommending a good Flamenco performance for us. The room was clean and sufficiently large for EU standards. There is a bit of noise outside as you are right off all the tapas dining area. The only less than completely positive experience was that parking is difficult as you have to then drive to their sister hotel about 5 min away. It's not easy to find on your first time.
Comment from Hotel Management
Dec 30, 2016 by dpto. calidad, Hotel Management
Getting to the center of the city for the first time can be difficult for those who do not know the city. We recommend future clients to contact the Hotel to find out how to get there. Thank you for your comment and Merry Christmas !
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great place

Posted Nov 26, 2016
Great bed and pillows. Excellent location, can walk to everything. Hotel staff friendly and very helpful
Comment from Hotel Management
Nov 28, 2016 by dpto. calidad, Hotel Management
I'm glad to hear that you had a good stay in our Hotel. Thanks for sharing your experience.
3 out of 5
by A verified traveler

Convenient hotel that could do much better!

Posted Nov 21, 2016 on Hotels
It would have been FAR better to know in advance to park in the Los Campos public car park on arrival, rather than have to reverse for 50m down a tiny, narrow road. Then you get the hotel to stamp your car park ticket to get a reduction to 16.50 per night. The staff had a 'take it or leave it' attitude, the buffet breakfast was not the best, but the worst feature of our stay was a light that came on in the bedroom whenever either of us moved in the night. 'Essential', said the staff!!!!
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Your opinions are very valuable to us as they help us to improve. We regret your bad experience. We hope to do better in the future. Thank you for your comment that helps us improve.
5 out of 5
by A verified traveler

Luxury hotel for budget price!

Posted Nov 9, 2016 on Hotels
This hotel felt like I was at a 4-5 star hotel but at the price of a 2 star. It was modern, clean, and very spacious. Beds and pillows are memory foam. The room had blackout curtains and A/C. It had all the amenities most European hotels didn't, so we got a good night's sleep. Location is walkable to most attractions too. The only thing I didn't like the half shower door so showering was a little messy but overall this was a fantastic value.
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for your feedback. Your opinion is important to other guests and also to the Hotel. Thanks for sharing your experience.
5 out of 5
by A verified traveler

Granada in full colour on your door step A1 Hotel

Posted Nov 4, 2016 on Hotels
Leonora the receptionist was most helpful. Nothing was too much trouble for her. She was a mine of local information. She gave us bus times & booked taxi`s at a good price. A very competent employee who did her very best for the customer. The bed was very comfortable and the breakfast buffet superb with a great choice. Book via Hotels.com for a better discount. The street outside the hotel is full of great Tapas bars. But you are not disturbed at night by them.
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Our receptionist Lorena thanks you for your comment and glad that everything has been to your liking. Thanks for your comment.
5 out of 5
by A verified traveler

A short and most sweet stay

Posted Nov 1, 2016 on Hotels
I wish I had had longer than the one night stay my boyfriend and I had at the hotel, but the little we had got to sample most definitely left us impressed, wanting more, and eager to recommend. Not only is the location wonderful and surrounded by more bars and restaurants than you would know what to do with, the rooms are great and the breakfast truly amazing. Staff also super friendly and fully bilingual.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
I'm glad to hear about your sweet stay at our Hotel. Our staff thanks you for your comment. See you soon !
5 out of 5
Recommended
for Everyone
by A verified traveler

Location was excellent.

Posted Oct 22, 2016
Pros: Our room was very comfortable and clean. The staff was courteous and friendly. The business section also served as a lounge area.
Cons: Taxi could not drop off or pick up at the hotel (no access from the main street). We had to pull our luggage about a half block to the hotel.
Location: The location was great, close to restaurants. bakeries and bars. Alhambra was a 20 minute walk or 10 minutes by bus. Shopping was available nearby.
Comment from Hotel Management
Oct 26, 2016 by dpto. calidad, Hotel Management
Thanks for the highest score. I'm glad you share your good experience with future travelers.
3 out of 5
by A verified traveler

Great location, let down by the staff

Posted Oct 21, 2016 on Hotels
Hotel conveniently located in the heart of the city - tapas bars and restaurants closeby. However, we experienced the staff on the reception desk to be a bit dismissive and not hugely welcoming. Room was small, and facilities (such as tea/coffee making provisions) could be improved.
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Sorry for the misunderstanding. Our staff is always happy to help our customers. I apologize and I thank you for your comment that helps us to improve our service.