Great hotel, let down by Admin/ Hotel.com
Posted Oct 4, 2015 on Hotels
The hotel itself was great, modern, clean and dismayed at how this can be a one star.
Very easy to find and a €5 taxi ride up or down from town, easy walk down, not so easy walk back.
Rooms very clean with breathtaking views over the city and surrounding mountains.
Breakfast good, 3 options, €3' €5 or €8.
Only down point was that on arrival and armed with an email detailing two rooms booked I was told that the reservation was for 1 room only, despite the email I had clearly sating two names , one for each room. I was then charged again at reception for the " extra room". On returning home I checked my bank account and discovered that both rooms had already been paid for in July when booked ( stayed late Sept). Have contacted the hotel and they have informed me they will look at it, but are suggesting a " no show" for one of the rooms which of course is incorrect and I have my confirmation email to prove it and which the hotel have a copy of.
Would recommend the hotel but take your invoice and confirmation if you have already paid in advance.