Ratings based on 108 Verified Reviews

3.9 out of 5
80% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Medellín, Colombia

Relax and quiet

Posted Oct 29, 2017
Nice hotel and clean. Nice pool and good breakfast
Comment from Hotel Management
Nov 6, 2017 by Team Mansion De Chocolate, Hotel Management
Hi Adriana, Great to know that you enjoyed your stay with us. We hope you return... Regards, Melissa
5 out of 5
by Karen

Good

Posted Aug 20, 2017 on Hotels
It was great. The staff were awesome and the location was great too. The headboard of the bed was a bit dirty and they only gave us a thin sheet to sleep with.
Comment from Hotel Management
Aug 29, 2017
Hi Karen. We appreciate your excellent rating. We love to read and know that our staff is fascinated by their work. We let the hotel's corresponding area of observation know that this helps us to improve on every detail.
4 out of 5
by Linda

Wonderful staff

Posted May 27, 2017 on Hotels
Very nice staff. Quick check in. As we had to leave early the next morning, the kitchen staff were very good with cooking our omelettes and waffle. The only complain was the air conditioner as it was not cool enough.
Comment from Hotel Management
Jun 22, 2017
Dear guest, I´m sorry the discomfort about the A/C . Even more so in a tropical country where the temperature is very hot. We really appreciate knowing that our staff is doing a great job. It was a pleasure to serve you. Thanks again for your very good score Team Mansion De Chocolate
3 out of 5
by A verified traveler from Costa Rica

Good Location and Breakfast

Posted May 7, 2017
Pros: The location and the breakfast.
Cons: The need to invest ob maintenance and cleaning of the whole hotel. There are many ares that need painting too.
Location: The location is great, very close to the central park and the calzada. Walking distance to everything.
The good thing about this hotel is the location and the breakfast it was delicious. The hotel need to be cleaner on the common areas. Specially by the pool, the ducks should not be allowed on the pool. The SPA should be close,the therapist do not know what are they doing. my sport massage injured my back and now I am on a special treatment with my doctor back home. The whole SPA was dirty need deep clean. My room was OK but the bathroom need cleaning too, our bathroom had black mold.
Comment from Hotel Management
Jun 22, 2017 by Team Mansion De Chocolate, Hotel Management
Dear guest, We have a good location in Granada. By the way the breakfast is one of the best in Granada with a combination of American and Nicaraguan food with a touch of chocolate. About our Spa area, our therapists are studied and specialized, please have a look about comments from other clients about the quality of this service. Our priority is to give each client a pleasant stay. We are sorry that you have had some points negatives. However, we thank you for letting us know about your experience. And we apologize again!
2 out of 5
Recommended
for Everyone
by A verified traveler from panama

I think price is not fear compare you get

Posted May 2, 2017
Pros: Braeakfast, aspect of old house
Cons: humidity into bathrroom and bed improve
Location: I only sleep.
Bed is not as good as we hope, springs are on top of mattress, there are humidity into bathroom.
Comment from Hotel Management
Jun 22, 2017 by Team Mansion De Chocolate, Hotel Management
Dear, We greatly appreciate your comment. This will allow us to improve. Our best wishes
4 out of 5
by Les

Cool vintage

Posted Mar 24, 2017 on Hotels
A Funky creative hotel with local history and art deco style furnishings.
Comment from Hotel Management
Oct 21, 2017
Lots of art and a different atmosphere...
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice old charm hotel in center of town

Posted Mar 23, 2017
Pros: Central location. Old town charm close to night action. Nice setting and safe.
Cons: Some amenities need a make-over as does the pool and its surroundings.
Location: Make an evening stroll through Granada's "restaurant mile". Jump into a horse carriage and get a tour through town with Jorge. Visit Masaya volcano.
Granada invites for nice evening strolls. Somehow the hotel feels like home away from home. Staff is very friendly and accommodating.
Comment from Hotel Management
Oct 21, 2017 by Team Mansion De Chocolate, Hotel Management
Our pool has been recently renewed. Granada is a very beautiful city where you can enjoy many attractions. Thank you for your comment.
4 out of 5
Recommended
for Everyone
by A verified traveler from jacksonville, fl

Great hotel near the center of the coty

Posted Mar 12, 2017
This was a really cute boutique like hotel that was perfect for my visit to Granada. The inside courtyards were so wonderful with the blends of colonial architecture and modern artwork and these funky chairs. I loved walking around. The pool was refreshing, with some broken tiles on its floor, but that didn't take anything away from my enjoyment. They give you a delicious breakfast each morning that you can enjoy in the courtyard next to beautiful plants.
1 out of 5
by A verified traveler

Could not stay for swerve gas

Posted Jan 16, 2017
Sewer gas and filthy. Do not go to this hotel. Soiled bed spread, grime in shower, toilet dirty.
Comment from Hotel Management
Oct 21, 2017 by Team Mansion De Chocolate, Hotel Management
It's very sad to know this ... We are impressed to know that you have not informed our area to help you. But we take the time to check the rooms before each check in and ensure the comfort of each guest. We regret that all your opinion was negative.
5 out of 5
Recommended
for Everyone
by A verified traveler from Red deer, Alberta, Canada

Fantastic, the staff was amazing.

Posted Oct 16, 2016
Location: Everything is walking distance to the hotel. If I come back to Granada I wouldn't stay anywhere else.
Everything was really close to walk to. There is plenty of restaurants, shopping, coffee shops and markets near by. The hotel offers a buffet breakfast and a really cool chocolate store and drink bar. The pool area is large and has an outdoor bar. The staff is amazing and will help with all of your needs. Tony is fantastic. Very helpful and knows all the best places to shop and eat. He should be the manager!!