Ratings based on 204 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

NOT A FOUR STAR AS CLAIMED- COMPLAINED TO EXPEDI

Posted Feb 20, 2017
Pros: Inside is nice and good decor and especially comfy beds in good sized family room we took- must be remnants from old 4 stars!
Cons: staff and parking rate
Location: Bit far from Alhambra but 15 min walk to Center has got parking but expensive (additional cost of 18 euro/night).
no toiletries in room- when contacted reception advised 'will send"; but then got a call "we dont provide, use shampoo from the shower", but adding insult to injury was that next morning the cleaner's trolley had all toiletries (have pictured) which she was putting in all other rooms EXCEPT ours.....so dont understand this. Also room was not clean, it had dust on coffee bar (from where kettle/cups had been removed) but not bothered to clean (picture attached).- we requested the kettle for kids food- but bluntly refused once again.
Comment from Hotel Management
Mar 5, 2017 by Francisco Illescas, Hotel Management
Dear Guest, Although we sincerely regret reading that your stay at our Barceló Occidental Granada, fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us aswe certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maitre so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
4 out of 5
by Fabio

Nice location

Posted Jan 6, 2017 on Hotels
Good hotel located at a walking distance for the main places in Granada.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 29, 2016 on Hotels
4 out of 5
by A verified traveler

Comfortable and very good value

Posted Nov 12, 2016 on Hotels
Comfortable and pleasant stay
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 24, 2016 on Hotels
5 out of 5
by A verified traveler

Nice Location and Classy Hotel

Posted Oct 16, 2016 on Hotels
We really enjoyed this hotel. It was located in a very nice area of Granada so we could park our car and walk to the sights. There were also a number of good places to eat near the hotel. The room was very comfortable and clean, a great place to relax after a day out in Granada.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 25, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from auckland nz

Convenient

Posted Sep 18, 2016
Pros: Comfortable and easy walking to all we wanted
Cons: Sign posting
Location: Shopping streets just round the corner. 20 minutes walking to old city and AlHambra
Without GPS it was difficult to locate the hotel driving into the city
4 out of 5
Recommended
for Everyone
by A verified traveler from London mostly

Central location but dated hotel

Posted Sep 16, 2016
More 3 star than 4 as Hotel is dated/tired. Location is good but the area feels run down. Staff are surly. however for what I paid, it's was definitely worth it. Clean comfortable and every thing works. Think 3 star and you won't be disappointed and will enjoy your stay.
4 out of 5
by A verified traveler

Posted Sep 16, 2016 on Hotels
very close by Metro station and supermarket and shopping place.