Ratings based on 396 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Unique and charming hotel in an excellent location

Posted Apr 25, 2017
We absolutely loved this hotel. Very clean, has really fun details, and is down the street from all the good stuff. I would stay here again in a heartbeat.
Comment from Hotel Management
May 1, 2017 by dpto. calidad, Hotel Management
Thanks for your comment. You already have your home in our city. See you soon !
4 out of 5
Recommended
for Families
by A verified traveler

Quite but still close to everything

Posted Mar 27, 2017
Stayed in a 2 bedroom suite for a night. The suite was nice, clean, and the rooms are very spacious. The staff was very helpful during check-in and very accommodating. We were able to store our luggage there for several hours as we toured the city waiting for our evening train departure.
Comment from Hotel Management
Apr 15, 2017 by dpto. calidad, Hotel Management
We were happy to have been able to offer you a good service. Thank you for choosing Suites.
5 out of 5
by Wing

Well-equipped rom and helpful staffs

Posted Mar 8, 2017 on Hotels
Nice room with great amenities. Staffs were super friendly and helpful. Well-equiped and comfortable suites. BTW, this is the only hotel I've stayed in Spain that offer 110v outlet for razor. (So far we only pick 4 stars hotels.) Minor details among other things.
Comment from Hotel Management
Mar 14, 2017 by CALIDAD, Hotel Management
Your comments are always very valuable to us because they help us to improve our facilities and our services. Thanks for sharing your experience.
4 out of 5
by A verified traveler

Posted Feb 11, 2017 on Hotels
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you for your valuation for our Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Wonderful facility with great people!

Posted Nov 28, 2016
Pros: The people were wonderful!
Cons: S mentioned previously, housekeeping needs a bit more support.
Location: Within walking distance to the Cathedral, the Alhambra, and the shopping. It's perfect for sightseeing, shopping and dining.
The front office staff were wonderful, always helpful and kind. The only negative had to do with housekeeping. Dirty dishes were left in the sink for the entire stay, the bathroom was not cleaned, etc. otherwise, fantastic experience. We'd definitely visit again. The hotel is in a great location for walking to all the sights.
Comment from Hotel Management
Nov 28, 2016 by dpto. calidad, Hotel Management
Thanks for sharing your experience. We hope to see you soon in Suites. I have to apologize, our room maid service is with an extra charge. I apologize for not reporting before. Thanks for your comment.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient locatio

Posted Oct 22, 2016
Pros: Clean, secure and helpful staff and close to everything
Cons: Weather inversions and front door a problem due to steps
Location: Convenient and good ethnic restaurants nearby
Comment from Hotel Management
Oct 26, 2016 by dpto. calidad, Hotel Management
Thanks for your comment. We have a ramp entrace at one of the sides of the Hotel. As our Hotel is a historic building we can not modify the structure. Sorry for the inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire, England

The best nights sleep ever

Posted Oct 15, 2016
Pros: Everything
I was really worried about being able to get to sleep in the middle of the city, but it was great, really quiet and so comfortable. The staff were wonderful too.
Comment from Hotel Management
Oct 19, 2016 by dpto. calidad, Hotel Management
Our staff thanks you for your comment. We hope you return soon to our city.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Well located hotel with large living space.

Posted Oct 7, 2016
Location: Hotel was very well located , close to cathedral and easy walk to most sights .
The rooms also included a large size living area with dining table , couch and little kitchen which was fantastic .The hotel provided extra communal living space with tea and coffee available. Friendly staff . The only negative was a small double bed .
Comment from Hotel Management
Oct 10, 2016 by DPTO. CALIDAD, Hotel Management
Thanks for sharing your experience in Suites. I'm sure your comments will be useful for future customers. Thank you for choosing our Hotel.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 28, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2016
Very convenient location. 5 minute walk to the statue if Isabella. Staff was really helpful. Freshly baked bread for breakfast was excellent.
Comment from Hotel Management
Sep 14, 2016 by dpto. calidad, Hotel Management
I'm glad you like our breakfast. Our staff thanks you for sharing your experience. Thanks for your comment.