Great hotel , disappointing reception.
Posted Feb 16, 2015 on Hotels
Lovely hotel, checked in mid morning but the room wasn't ready so went off to ski, having left our luggage in the car and given the key to the garage staff. Returned from the slopes, went to reception to be told that hadn't had my passport info and that I hadn't checked in and needed to do so again. My passport and luggage were in my car, but when I asked for my car key, they had lost it. An hour later they found it in another rooms pigeon hole !
Very disappointing reception service as we are used to the super efficient system we usually receive in Vincci hotels. A la carte dinner was lovely, and breakfast good so no complaints there. All in all lovely hotel , great stay , tainted only by the shambles at reception.