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Reviews of La Quinta Inn & Suites by Wyndham Stephenville

2.5 out of 5
La Quinta Inn & Suites by Wyndham Stephenville
105 Christy Plz, Stephenville, TX

Reviews

7.6

Good

Rating 10 - Excellent. 279 out of 849 reviews" "
Rating 8 - Good. 292 out of 849 reviews" "
Rating 6 - Okay. 139 out of 849 reviews" "
Rating 4 - Poor. 84 out of 849 reviews" "
Rating 2 - Terrible. 55 out of 849 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The man working behind the counter on the morning of April 17, 2024 was slightly rude. Apparently he was doing something in the room behind the counter that he wanted to get back to. When the housekeeping staff cleaned the room, the drinking glasses and coffee cups were removed and not replaced.
Stayed 2 nights in Apr 2024

4/10 Poor

Douglas, Montgomery

Business traveler
Killed a big bug in my room (maybe a type of roach I had not seen before?) Also had dogs next door howling for a couple of hours. Front desk was nice and tried to get in touch with the owners who left their dogs in the room to go visit friends in a nearby town.
Stayed 2 nights in Apr 2024

6/10 Okay

Pamela

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
The hotel itself was fine. We were with a group and most of us experienced a lot of sleeplessness due to noise. Other guests were extremely loud most of the night. Tried to call and complain but phone didn’t work. Was a frustrating stay.
Stayed 1 night in Mar 2024
Response from La Quinta Inn & Suites Stephenville on Mar 25, 2024
Dear Pamela,Thank you for sharing your experience with us after your recent stay. We apologize for the noise level while you were trying to sleep. We appreciate you brining this to our attention. We strive to continually improve our guests experience and its comments like yours that help make those improvements.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from La Quinta Inn & Suites Stephenville on Mar 18, 2024
Hi Casey,Thank you so much for your perfect rating after your recent stay with us at the La Quinta Inn & Suites Stephenville. We look forward to hosting you again when your travels bring you to the area.

8/10 Good

Nydia

Stayed 1 night in Feb 2024
Response from La Quinta Inn & Suites Stephenville on Mar 21, 2024
Hello Nydia,Thank you for taking a moment to leave your rating after your recent stay at the La Quinta Inn & Suites Stephenville. We appreciate your business and look forward to welcoming you back soon.

8/10 Good

Matt

Stayed 1 night in Feb 2024
Response from La Quinta Inn & Suites Stephenville on Mar 21, 2024
Dear Matt,Thank you so much for leaving your rating after your recent stay with us. We hope to be able to welcome you back again soon.

10/10 Excellent

Jake

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in and check out great customer service
Stayed 1 night in Feb 2024
Response from La Quinta Inn & Suites Stephenville on Feb 6, 2024
Hi Jake,Thank you so much for your outstanding rating and kind comments after your recent stay with us at the LaQuinta Inn & Suites Stephenville. We're thrilled you enjoyed your stay and hope to be able to welcome you again soon!

10/10 Excellent

Lorinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from La Quinta Inn & Suites Stephenville on Jan 26, 2024
Hello Lorinda,Thank you so much for leaving your 5-star review. We're excited to see we exceeded your expectations. We look forward to being able to welcome you back again soon.

10/10 Excellent

Miguel

Stayed 1 night in Jan 2024
Response from Holiday Inn & Suites Bothell on Jan 22, 2024
Dear Miguel,Thank you so much for your 10/10 rating. We love to see we were able to make our guests stay enjoyable. We can't wait to welcome you back again soon!

4/10 Poor

Clayton

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room was not cleaned from previous use when I arrived, but I was too tired to and wanted to sleep so I turned the sheets over and slept. I made sure to leave the clean please hanging from the door and I came back the next night with the do not disturb sign hanging from the door. The room uncleared and again I was way too tired for a confrontation. Terrible, would not recommend.
Stayed 2 nights in Jan 2024
Response from La Quinta Inn & Suites Stephenville on Jan 18, 2024
Dear Clayton,Thank you for taking a moment to share your experience during your recent stay with us. We're so sorry we failed to meet your expectations. We appreciate your feedback so we're able to make the necessary changes to improve our guest services.

10/10 Excellent

Amarilys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleanest ever
The hotel was super clean, which is very important to me!
Stayed 1 night in Dec 2023
Response from La Quinta Inn & Suites Stephenville on Jan 18, 2024
Hello Amarilys,Thank you so much for your 10 out 10 rating and sharing your experience with us. We're delighted you enjoyed your stay with us, and our cleanliness met your expectations. We hope to be able to serve you again soon.

10/10 Excellent

Kristy, Royal oaks

Stayed 4 nights in Dec 2023
Response from Holiday Inn & Suites Bothell on Jan 22, 2024
Hi Kristy,Thanks so much for your awesome rating, we're so glad we exceeded your expectations. We hope to welcome you back again soon.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Breakfast was not up to the other LaQuintas I have stayed in
Stayed 2 nights in Dec 2023
Response from La Quinta Inn & Suites Stephenville on Dec 29, 2023
Hello Donna,Thank you for taking the time to share your feedback. We're thrilled to hear you had an overall great experience during your stay. Your comments about the breakfast are valuable, and we'll certainly look into ways to enhance that aspect of our service. We appreciate your input and hope to welcome you back for an even more satisfying stay in the future.

10/10 Excellent

Gara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great start!
There for college graduation. Huge room! Great for family to hang out. Staff was extremely helpful when soon lost his car key. They went above and beyond!
Stayed 1 night in Dec 2023
Response from La Quinta Inn & Suites Stephenville on Dec 18, 2023
Hello Gara,Thank you so very much for your amazing rating and kind review. We are at our best when we're able to serve our guests and exceed their expectations. We hope to have you as our guest again soon.

8/10 Good

Aaron

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Roaches?? Serioulsy??
it was all fine but there was a roach in the tub when i first walked in.
Stayed 1 night in Dec 2023
Response from La Quinta Inn & Suites Stephenville on Dec 12, 2023
Dear Aaron,Thank you for sharing your experience with us after your recent stay. We apologize we failed to exceed your expectations. We strive for excellence and it's feedback like yours that help us to make the next experience better.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from La Quinta Inn & Suites Stephenville on Dec 11, 2023
Dear Robert,Thank you for sharing your rating of your recent stay with us at the La Quinta Inn & Suites Stephenville. We hope to have you as our guest again the next time your travels bring you to the area.

8/10 Good

Steven

Stayed 1 night in Nov 2023
Response from La Quinta Inn & Suites Stephenville on Dec 5, 2023
Hello Steven,Thank you so much for leaving your rating after your recent stay with us at the La Quinta Inn & Suites Stephenville. We look forward to welcoming you back again soon.

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a great place to stay
Generally very good, it's refreshed so it resembles a new property. Staff and ammenities good. Breakfast really good. Good location.
Stayed 2 nights in Nov 2023
Response from La Quinta Inn & Suites Stephenville on Dec 5, 2023
Dear Terry,Thank you so much for taking a moment to leave us your rating and comments. We strive to give our guests the best experience and it's guests like you that help us improve daily. We hope you choose the La Quinta Inn & Suites Stephenville the next time your travels bring you to the area.

10/10 Excellent

Camey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from La Quinta Inn & Suites Stephenville on Nov 30, 2023
Hi Camey,Thank you so much for leaving your 5 out of 5 rating after your recent stay with us at the La Quinta Inn & Suites Stephenville. We're delighted we were able to exceed your expectations. We hope to welcome you back soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff and cleanliness. Didnt like like i can hear through the walls
Stayed 3 nights in Nov 2023
Response from La Quinta Inn & Suites Stephenville on Nov 29, 2023
Hello Michelle,Thanks so much for taking a moment to leave us your rating and for sharing your experience with us. We're thrilled to see you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from La Quinta Inn & Suites Stephenville on Dec 18, 2023
Hello Kevin,Thank you for leaving us your fantastic rating. We love to see when we have exceeded our guests' expectations. We hope to have you stay with us again soon.

4/10 Poor

brenda

Traveled with family
Disliked: Property conditions & facilities
Not one exterior door was locked that said use key card to enter... or ever were ever locked
Stayed 2 nights in Nov 2023
Response from La Quinta Inn & Suites Stephenville on Nov 29, 2023
Dear Brenda,Thanks for sharing your experience during your recent stay with us. I apologize we were unable to meet your expectations. We've have notified our maintenance department of your concerns with the exterior doors. We appreciate you bringing the issue to our attention. We hope we'll get another chance to be able serve you again.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, no issues
Stayed 1 night in Nov 2023
Response from La Quinta Inn & Suites Stephenville on Nov 22, 2023
Hi Jennifer!Thank you so much for giving us your five-star review! We're thrilled to see you enjoyed your stay with us and can't wait to welcome you back again soon!

8/10 Good

charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Staff helpful.
Stayed 1 night in Nov 2023
Response from La Quinta Inn & Suites Stephenville on Nov 20, 2023
Dear charles,Thank you for taking a moment to leave us your rating and review. We're thrilled to see you found our hotel clean and staff to be helpful. We hope to be able to welcome you back to the La Quinta Inn & Suites Stephenville

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from La Quinta Inn & Suites Stephenville on Dec 5, 2023
Hi Robert,Thank you so much for leaving your fantastic rating. We're thrilled we exceeded your expectations and hope to be able to welcome you back again soon.

10/10 Excellent

belinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from La Quinta Inn & Suites Stephenville on Nov 9, 2023
Hi belinda,Thanks so much for a 10/10 rating after your recent stay with us at the La Quinta Inn & Suites Stephenville. We're delighted you enjoyed your stay and look forward to welcoming you back!

6/10 Okay

Adam

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice remodel, but done extremely poorly. Paint all over the floors, literally covered. Just feels cheap. Breakfast was also terrible
Stayed 1 night in Nov 2023
Response from La Quinta Inn & Suites Stephenville on Nov 6, 2023
Dear Adam,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your input, as it helps us improve our services.We're glad to hear that you liked the remodel, but we're sorry to learn that the execution didn't meet your expectations, with pain on the floors that felt cheap. We take your comments seriously and will address the issue with our maintenance team to ensure better quality in the future. Regarding the breakfast, we apologize that it didn't meet your standards. We'll work on enhancing our breakfast options to provide a more satisfying experience for our guests. We hope you'll consider giving us another chance in the future to provide you with an improved stay. Thank you for choosing the La Quinta Inn & Suites Stephenville, and we value your feedback.

8/10 Good

Connie

Good stay in Stephenville, Tx. Staff was friendly and room was clean. Enjoyable stay.
Stayed 2 nights in Oct 2023
Response from La Quinta Inn & Suites Stephenville on Nov 6, 2023
Hi Connie,Thank you for leaving your rating and review after your recent stay at the La Quinta Inn & Suites Stephenville. We're thrilled you enjoyed your stay. We can't wait to welcome you back the next time your travels bring you to Stephenville TX.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was close to the door and it was well lit around the building. Our room was big and clean with plenty of towels.
Stayed 2 nights in Oct 2023
Response from La Quinta Inn & Suites Stephenville on Nov 1, 2023
Dear Connie,Thank you for your amazing 5 out 5 rating and compliments of your stay. We're thrilled we exceeded your expectations and can't wait to welcome you back to the La Quinta Inn & Suites Stephenville

10/10 Excellent

JENNIFER, MESQUITE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from La Quinta Inn & Suites Stephenville on Nov 1, 2023
Hi Jennifer,Thank you so much for your perfect score. We are so happy you enjoyed your stay. We hope to see you again soon!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
No ice machine
Stayed 2 nights in Oct 2023
Response from La Quinta Inn & Suites Stephenville on Oct 16, 2023
Hello Mike,Thank you for your positive feedback! We're delighted to hear that you had a great stay. We apologize for any inconvenience regarding the lack of ice machines. Your comments are valuable, and we'll consider them as we continue to improve our services. We look forward to welcoming you back in the future.

10/10 Excellent

Karen L.

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire property has been significantly updated since my last stay at this location. Ice machines were inoperable. Property next door was being demolished and it was an eyesore.
Stayed 1 night in Oct 2023
Response from La Quinta Inn & Suites Stephenville on Oct 13, 2023
Hello Karen L.Thank you for choosing to stay at the LaQuinta Inn & Suites Stephenville and for taking the time to leave a 5-star review. We truly appreciate your positive feedback, and we're delighted to hear you had an enjoyable experience with us.We also value your constructive criticism regarding the neighboring building being torn down. We understand the inconvenience this may have caused.Your input in invaluable to us, and we hope to have the pleasure of welcoming you back to our hotel in the future, proving you with an even better stay.

10/10 Excellent

belinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from La Quinta Inn & Suites Stephenville on Oct 11, 2023
Thank you for your perfect 10/10 rating! We're thrilled to hear you had a wonderful stay at our hotel. We appreciate your support and hope to welcome you back in the future.

10/10 Excellent

Lance

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from La Quinta Inn & Suites Stephenville on Oct 9, 2023
Hi Lance,Thank you for rating your hotel stay a perfect 10 out of 10! We're thrilled to hear you had such an outstanding experience with us. Your feedback means the world to us, and we hope to welcome you back soon for another fantastic stay.

8/10 Good

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked a small table in the room
Stayed 2 nights in Oct 2023
Response from La Quinta Inn & Suites Stephenville on Oct 9, 2023
Dear Marilyn,We appreciate your feedback from your recent stay at the La Quinta & Suites, Stephenville, and we're sorry to hear that it wasn't a perfect experience. Your comments are valuable to us, and we'll use them to improve our services. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, property conditions & facilities
Cool Deskguy on afternoon shift 09/26/23. 10 stars
Stayed 1 night in Sep 2023
Response from Holiday Inn & Suites Bothell on Sep 27, 2023
Dear Dalton,Thank you for your great review. At the Holiday Inn & Suites Bothell, we work hard to offer high quality service to every guest. We made sure to share this feedback with our employee to give him the recognition that he deserves. He was delighted to hear your feedback.

10/10 Excellent

belinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from CM on Sep 26, 2023
Thank you so much for your positive feedback as it does mean a lot to us.

10/10 Excellent

belinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from CM on Sep 26, 2023
Thank you so much for your positive feedback. We really appreciate it and it means a lot to us that you took the time to give it to us.

10/10 Excellent

Lucretia Ann

Stayed 2 nights in Sep 2023
Response from La Quinta Inn & Suites Stephenville on Oct 2, 2023
Hi Lucretia Ann,Thank you so much for leaving us your 5 -star review. We're thrilled to see we exceeded your expectations during your stay at the La Quinta Inn & Suites in Stephenville, TX. We look forward to having you as our guest again soon.

10/10 Excellent

Marta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice , except there was no hot water in the shower only slightly warm.
Stayed 1 night in Sep 2023
Response from CM on Sep 26, 2023
Thank you so much for your review, we really appreciate you taking the time to tell us about your experience. I do want to apologize for your bad experience as one of our water heaters went out and we were only running on one water heater. Please know that we were doing our best to accommodate every guest in house.

10/10 Excellent

Makayla

Stayed 2 nights in Sep 2023
Response from CM on Sep 26, 2023
Thank you so much for taking your time to give us a review. This means a lot to us.

8/10 Good

Nydia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from GM on Sep 2, 2023
Thank you for your review.

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This guy needs a raise
The gentleman at the counter that checked us in was very professional and a lot of fun to talk to. Every time we left or walked back in he was all smiles.
Stayed 1 night in Aug 2023
Response from GM on Sep 2, 2023
Thank you for your review, I am very pleased to hear your stay was so great.

10/10 Excellent

Criselda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great …!!!!!!!
Our stay was very good n comfortable The front desk employee made us feel very comfortable and welcomed the minute we got there nice n very helpful This hotel has a very good cleaning crew as well there ready to go in n get the job done Breakfast was good as well
Stayed 2 nights in Aug 2023
Response from Claudia Medina on Aug 25, 2023
I am so happy to hear that your stay was so amazing, and we look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Claudia Medina on Aug 25, 2023
Thank you so much for taking the time to give us your feedback, and to know that you found your stay so amazing.

8/10 Good

Robert

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Room is very clean. AC was at 68 room was cool, but not cold overall it was great.
Stayed 1 night in Aug 2023
Response from Claudia Medina on Aug 25, 2023
Thank you so much for your feedback.

8/10 Good

Kaylee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is still closed, but otherwise nice
Stayed 1 night in Aug 2023
Response from Claudia Medina on Aug 25, 2023
I do want to apologize about the pool being closed while you visited our hotel. We would love for you to come back and give us another chance as we have opened our pool back up.

10/10 Excellent

JUDITH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean I love the new brand of soap and shampoo hotel has, the stuff is very polite
Stayed 1 night in Aug 2023
Response from Claudia Medina on Aug 25, 2023
I am very happy to hear that your stay was pleasant, and we look forward to seeing again on your next trip to Stephenville.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was excellent except that the pool was out or order and we were really disappointed in that aspect of our stay after driving 7 hours to get there.
Stayed 1 night in Jul 2023
Response from Claudia Medina on Aug 25, 2023
I do want to thank you for your review as it means a lot to us. Second I do want to apologize about our pool being closed while you were at our hotel. I would love for you to I would love for you to give us another chance when you come back out to Stephenville. Our pool is back in service.

4/10 Poor

laura

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I want to be clear that I have no complaints about the front desk staff and cleaning staff. They were all very friendly and helpful. I do have complaints about the facilities. I stayed two nights and both days, daytime temperatures exceeded 105 degrees. While the room air conditioner worked, the ice machine on floors 1 and 2 were broken or empty and the pool was closed the entire time. There were numerous brown crickets crawling or dead in the hallway, a few in the bathroom as well. The doors slammed very loud and this happened up and down the hallway late into the night and early in the morning. The hotel advertises updates and while the artwork was nice and the beds were comfortable, there were paint drips/smears on the bathroom floor and overall the “improvements” looked as though they were don’t in haste and overall poor craftsmanship.
Stayed 2 nights in Jul 2023
Response from Claudia Medina on Aug 25, 2023
Thank you for taking your time on giving us your review as it means a lot to us.