Indoor pool, outdoor pool, open 7:00 AM to 11:00 PM, sun loungers
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Reviews of Ameristar Casino Resort Spa Black Hawk

4 out of 5
Ameristar Casino Resort Spa Black Hawk
111 Richman St, Black Hawk, CO

Reviews

8.2

Very Good

Rating 10 - Excellent. 960 out of 1863 reviews" "
Rating 8 - Good. 420 out of 1863 reviews" "
Rating 6 - Okay. 225 out of 1863 reviews" "
Rating 4 - Poor. 145 out of 1863 reviews" "
Rating 2 - Terrible. 113 out of 1863 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

jacinta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room. Spacious, the bathroom is bigger n better than any i have stayed in, n i stay at the Marriott n Hilton hotels a lot. Bed is comfortable too.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 19, 2024
Thank you for staying with us.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for my son’s 21st birthday. Everyone had a great time!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 18, 2024
Thank you for staying with us.

8/10 Good

Alicia, Monte Vista

Liked: Cleanliness, staff & service, property conditions & facilities
I love the pool n hot tubs just wish my daughter would of been able to enjoy longer the 9pm for under 21
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 18, 2024
Thank you for staying with us.

8/10 Good

Kelly

Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 16, 2024
Thank you for staying with us.

4/10 Poor

Billy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
First off the room was very nice but that is where the good ends and the bad starts. Most irritating was the Timberline grill. The staff are rude, we were sat next to the buffet, cramped area. They want you to pay $80 for a steak ala cart. No way. Also the hotels policies are not conducive to actively gamble at the facility. No wait staff, limits on cocktails. Overall we will not return with a stay away recommendation
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 14, 2024
We do apologize for the inconvenience.

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience all around. Very good food options, slot machines were hitting both day and night.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 14, 2024
Thank you for staying with us.

8/10 Good

Leticia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Please, let us know how we can improve on our services.Thank you for staying with us.

2/10 Terrible

Tabitha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front check in staff very rude. Especially Judy. She was snobby didn’t listen used no manners and acted like I was a bother when she checked me in. Then gave me the worse room she could find. I asked to be moved and she wanted to move me next door which was no better . The room smelled moldy and had a stinch too it. Lamp shades leaning off lamps broke. Light switches in room didn’t work in certain areas the refrigerator made a buzz noise and was overheating. Blood on floor of the only elevator that seemed to be operating had to go search for ice bins. Front desk said I had to go to floor 19 and that door was locked and it was like ghost town on the floors so had to go all the way back to room and ask again about ice. Then the guy that answered was just cause as Judy because she was training him and must be teaching him you can act shirt and rude with paying customers. Your hotel needs to be remodeled and most difinitly your staff needs training in hospitality and courtesy because they lack both. Ugly stay ugly vibe will not be back and will spread word to family friends and my job to stay elsewhere. I wasn’t valued there so I’m sure my family and friends won’t be either .
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 13, 2024
We do apologize for the inconvenience.We are addressing all your concerns.

10/10 Excellent

Cesar, Houston

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time here and I must admit that I was so PLEASANTLY SURPRISED!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 12, 2024
Thank you for staying with us.

10/10 Excellent

Matthew

Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 9, 2024
Thank you for staying with us.

10/10 Excellent

Susy, Brighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Bathtub and shower are the best part. The elevator wait is quite frustrating.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 Good

Sue

Liked: Cleanliness, property conditions & facilities
Clean. Nice
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Thank you for staying with us.

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super nice and clean. Only bummer was the pillows werent to our liking. The casino had the best music of the night and the drinks were great!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 7, 2024
Thank you for staying with us.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Thank you for staying with us.

6/10 Okay

Esthela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The rooms need upgrading they are not cheap for them to be so out dated its a casino! There should me enough money to at least remodel 2-3 floors per year at least almost $300 for 1 night and it feels like I stayed at a motel 6! Come one Ameristar!!!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 6, 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at the Ameristar in Black Hawk recently. Everything was spot on from the room, the gaming, good eats (especially Jinya), and the helpful staff! Hot tub and views from the top are stunning! Many thanks for a wonderful getaway - will definitely return!!
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 4, 2024
Thank you for staying with us.

2/10 Terrible

Lacey

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible stay here! There was blood on our sheets and they were so rude to us about it and the front desk lady even hung up on me. They had the worst customer service with their overnight front desk crew. Our room also smelt like sewage. They did finally change us to a new room at 12 midnight - we were exhausted of the drama. I would never stay here again simply due to lack of customer service at all and it wasn’t clean at all. The Timberline Grille was really great though, awesome meal and great customer service!!
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
We do apologize for the inconvenience. We brought your concerns to the Housekeeping and Hotel Managment attention.

8/10 Good

Joel

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel rooms but they need to clean their bathrooms vents.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you for staying with us.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was magnificent the customer service was quite splendid, me and my family enjoyed this hotel. The casinos was something me and my husband enjoyed, thank you Ameristar!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 30, 2024
Thank You for your feedback

6/10 Okay

Parker

Traveled with family
Liked: Amenities
Average hotel. Most restaurants are pretty overpriced. I wasn't impressed with the check-in process.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 30, 2024
Thank You for your feedback

4/10 Poor

Christine

Traveled with family
Disliked: Cleanliness
Our room smelled horrible of pot. Thought it would dissipate but every time you walked in it had that horrible skunk smell.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 30, 2024
Thank You for your feedback

10/10 Excellent

Carmen

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Thank you for staying with us.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 28, 2024
Thank you for staying with us.

6/10 Okay

James

Traveled with family
Disliked: Property conditions & facilities
Restaurant Fireside service at diner was good/ excellent. Food average. Selected a chef specializes menu item okay. Breakfast same restaurant service slow coffee horrible burnt smell. Ask for a fresh cup waitress informed me they don’t brew there coffee it is dispense. The meal was good salmon to much lemon. The rooms are old need to be updated, but the rooms were clean. No conditioner in the shower but everything else was okay. They charge a room deposit which is ridiculous and stated to allow 7 to 10 days for it to be refunded. Garage area filthy. Broken bottles garbage all over and overflowing garbage containers.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 24, 2024
We do apologize for the inconvenience.We brought your concerns to the housekeeping management's attention.Thank you for staying with us.

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being a CO native, ive been to blackhawk/central city dozens of times. The Ameristar is a great place to experience high altitude gambling. There were two small things i added as gripes this time that gave it the overall 4 stars. 1. I tried to shower at like 6pm to get ready for my evening and the shower was ice cold. There was not any hot water at all Cant recall a time a hotel has ever ran out of hot water on me. 2. The in-room coffee only has one pre made pack. My wife and I are just supposed to share a cup? I cant see how the extra $0.80 is too much for them to add 2 coffee packs per room. I spend 3x that in a single bet on the machines..
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
We do apologize for the inconvenience.We shared your concerns with our facility and housekeeping management team.Thank you for staying with us.

2/10 Terrible

Ryan

Traveled with family and small children
Couldn't check in due to internet not working then missed our dinner reservation due to being 2 minutes past our 15 minute grace period of being late and they wouldn't seat us. Didn't check into the hotel and took my family back home. Horrible
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
We do apologize for the inconvenience.

10/10 Excellent

briana

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 12, 2024
Thank you for staying with us.

2/10 Terrible

Dustin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My card was charged 5 times for the hold fee. Was kept waiting in the lobby while the manager went in the back to see what was wrong. . She never came back and the person she sent up front offered no apology for the trouble. The front desk was very rude.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 23, 2024
We do apologize for the inconvenience.We are investigating and will coach employees accordingly.

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 20, 2024
Thank you for staying with us

2/10 Terrible

Maria

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got bit by bed bugs. Found one and killed it. I want my money back.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 19, 2024
Please, reach out to our security department with this complaint.

10/10 Excellent

Michele

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 8, 2024
Thank you for staying with us.

10/10 Excellent

Brayden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 17, 2024
Thank you for staying with us.

6/10 Okay

Amadaeo

Liked: Cleanliness
Disliked: Property conditions & facilities
The bath tub drain didn't hold the water in room 1624 but everything else was good
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 17, 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 Good

Deanna

Liked: Cleanliness, property conditions & facilities
Hotel was good but I felt the bed and pillows were very uncomfortable.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 17, 2024
We do apologize for the inconvenience.Thank you for staying with us.

2/10 Terrible

Shaikyra

Don’t have one
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 16, 2024
Please, advise about the service break down.We do apologize for the inconvenience.

6/10 Okay

Andrea

Room keys did not work and couldn’t fix
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 16, 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 Excellent

Alonso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was stuck during a winter storm and this was the nearest place i could find any rooms available has everything on site from food to fun in the casino floor and a indoor pool whatever you may be into.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 15, 2024
Thank you for staying with us.

4/10 Poor

LADELL

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Called front desk and housekeeping several times and no answer. Smelled like majijuana in hallway and loud music/party in room nearby. Very disappointing stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
We do apologize for the inconvenience.

2/10 Terrible

Ian, Grand Junction

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were supposed to get a suite we just got a room with two beds and when pressed about it they were no help at all and wouldn’t give us the room we paid for . The toilet don’t work for the first 36 hrs of our stay . Bathtub had puke and pubic hair that was not cleaned and when asked about that we had no help with that either . We asked to be reimbursed but they said we would have to contact the place we made the reservation from so no help there . I will never stay there again until they make it right for my family and I . A very disappointing stay that we had saved and looked forward to for months . Unsatisfied customers.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 14, 2024
We do apologize for the inconvenience.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great staff!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Thank you for staying with us.

4/10 Poor

Jennifer

Liked the outside hot tub
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 10, 2024
Please, let us know how we can improve on our services.Thank you for staying with us.

8/10 Good

Chara

Traveled with family
Liked: Property conditions & facilities
Yummy ramen and wonderful spa experience. Staff at front desk pretty put out and I was charged a resort fee above what I paid on the site fyi.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 10, 2024
Thank you for staying with us.

6/10 Okay

Agustin

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 30, 2024
Thank You for your feedback

6/10 Okay

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 10, 2024
Please, let us know how we can improve on our services.Thank you for staying with us.

8/10 Good

Stanley D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tubs were good and hot. The outside one was nice. Pool was closed but there wasn't any signage on the reason why.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 7, 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 5, 2024
Thank you for staying with us.

8/10 Good

Marilyn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, hot tub were great. Loved the bathroom in my room. Lots of space. Air conditioning does not cool that great. Had 3 parties in 3 different rooms with the same issue. Need to improve AC.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 4, 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 Good

Kim, Denver

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was amazed how cheap the drinks were and the food in the restaurants was great. The pool was a kid fest. So if you dont have kids book a spa treatment so you can enjoy that. But I'd go back with friends again.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 3, 2024
Thank you for staying with us.

10/10 Excellent

Jared

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay so far has been wonderful
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 3, 2024
Thank you for staying with us.

10/10 Excellent

Alesha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first stay at Ameristar for a wedding weekend and it was awesome. The room was clean and comfortable, and supe convient to walk to all the different casinos to expand the fun past jist whar Ameristar offered. Would reccoment thia hotwl over others in the area. Rooftop hot tub was a dream.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 3, 2024
Thank you for staying with us.