Freezing room and no cribs
Posted Jan 23, 2017 on Hotels
When booking, amenities included baby cribs upon request, which I requested. Upon arrival, however, I was told they do not provide those or even have any on site. We also arrived during a snow storm, the temperature outside was below freezing, and so was our room. The heat was completely shut off and it took several hours for the unit to heat the room to a bearable temperature. Also the bathroom was tiny. I'm a small person and I could barely fit between the wall and sink when using the toilet. The location was nice and the staff was friendly, but because of the missing amenities and the cold room, I probably wont book again.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
We are sorry that you were not happy, we will work hard to fix the issue you experienced
Thanks for letting us know