Front of property

Reviews of Baymont by Wyndham Flagstaff

2.5 out of 5
Baymont by Wyndham Flagstaff
2005 S Milton Rd, Flagstaff, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 814 out of 2069 reviews" "
Rating 8 - Good. 596 out of 2069 reviews" "
Rating 6 - Okay. 329 out of 2069 reviews" "
Rating 4 - Poor. 208 out of 2069 reviews" "
Rating 2 - Terrible. 122 out of 2069 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
very comfotable
Stayed 2 nights in Apr 2024

10/10 Excellent

Inez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the rooms were clean
Stayed 1 night in Apr 2024

8/10 Good

Yang, Diamond Bar

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Yang,We're delighted to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except fornthe front end renovations.
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Craig,We appreciate your feedback on the renovations. If there's anything else you'd like to share, please reach out to our management team directly.

8/10 Good

EDWARD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall decent spot to lay your head. Looks like they were doing major renovations but didnt interfere with our stay. Eazy RV parking. Would stay again if needed in a pinch.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello EDWARD,We appreciate your feedback and are glad to hear you found our hotel suitable for your needs. Our ongoing renovations aim to enhance our guests' experience. We hope to welcome you back in the future for another comfortable stay.

8/10 Good

Roger

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Roger, We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please do not hesitate to reach out to us. We value your input and strive to provide an excellent experience for all our guests.

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub is fantastic!!
Stayed 1 night in Mar 2024
Response from Manager on Apr 19, 2024
Hello Garrett,We are delighted to hear that you enjoyed our hot tub during your stay. Thank you for sharing your positive feedback with us! Your comfort and relaxation are our top priorities. We hope you had a restful and rejuvenating experience overall.

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for braking up our long drive to Phienix
Stayed 1 night in Mar 2024
Response from Manager on Apr 19, 2024
Hello Tracy,We are happy to hear that you found our hotel to be a convenient stop during your journey to Phoenix. Should you find yourself in the area again, we would love to welcome you back as our guest. Thank you for sharing your feedback with us.

6/10 Okay

Steve

Traveled with family
needs some upgrades
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Steve, We appreciate your feedback regarding our hotel. Continuous improvements are part of our commitment to enhancing guest experiences. If you have any further suggestions, please feel free to reach out to our management team for consideration.

6/10 Okay

Elton

Traveled with partner
Disliked: Property conditions & facilities
They were renovating near the lobby area and drywall dust was everywhere, including on the entry floor and couch. Not a good first impression.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Elton, We apologize for any inconvenience caused by the renovation work near the lobby area. Your feedback is valuable as we strive to improve our guests' experience. We recommend reaching out to management directly for any further assistance regarding your recent stay.

6/10 Okay

Brigid

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This property is in major need of a revamp to the common areas. Lots of wear and tear on the walls, floors, and elevator.
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Brigid,We appreciate your feedback and will share your observations with our management team for their review. Your comments help us strive for better guest experiences in the future.

6/10 Okay

Ronald, Huntsville

Traveled with family
Liked: Staff & service
It was OK. Property is dated but appears to have undergone some renovations and the lobby/breakfast area were undergoing some type of renovation although nothing was done during the five days that we were there. Breakfast was appeared somewhat unappealing and we did not take advantage of it but the coffee was very good. Staff and housekeeping personal are very nice. Good location and easy access to the highways and downtown. Coco restaurant next door is good. Denny's, Jersey Mike's and other eateries right across the street as well as gas & convenience stores. Overall an OK place to stay but maybe not for an extended period.
Stayed 5 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello Ronald,We appreciate your detailed feedback on your recent stay with us. Our team is thrilled you enjoyed our convenient location, nearby dining options, and friendly staff. We apologize for any inconvenience caused by ongoing renovations, and we thank you for your understanding. Your comments on breakfast will be shared with our team for further improvement. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Wayne, victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location is excellent, the front desk staff very helpful but the property is under renovation which should have been mentioned to advice customers. I wold stay agin, preferably when all work has been completed
Stayed 1 night in Apr 2024
Response from Nate on Apr 11, 2024
Thank you for the great review we hope you enjoyed your stay.

10/10 Excellent

Joyce

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nate on Apr 11, 2024
Thank you for the positive rating and we are glad you enjoyed your stay with us.

4/10 Poor

Roger

Traveled with family
Hotel needed updating extremely bad. Carpets were dirty and walls needed painting. Just an old hotel.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Roger, We appreciate your feedback and regret to hear your expectations were not met. Guest reviews are essential for us to improve our services continually. We suggest contacting our management team for further assistance with your concerns. Thank you for bringing this to our attention.

8/10 Good

Kim

Liked: Staff & service
Under construction
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Kim, We apologize for any inconvenience caused by our ongoing improvements. We appreciate your understanding and hope you will consider staying with us again in the future.

10/10 Excellent

Leonarda, Tulare

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and safe
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Leonarda,We are pleased to hear that you found our hotel clean and safe during your stay. Your comfort and well-being are our top priorities. Should you have any further feedback or need assistance, please don't hesitate to reach out to our management team. Your satisfaction is important to us.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service
Convenient to freeway, NAU and Lowell Observatory
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Mark,We appreciate you acknowledging the convenient location near the freeway, NAU, and Lowell Observatory. We strive to offer a prime location for our guests' convenience. Your feedback is valued as we continue to enhance our guests' experiences. Thank you for choosing to stay with us.

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything as it should be
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Gregory,We appreciate your feedback and are delighted to hear that everything met your expectations during your stay with us. Your satisfaction is our top priority, and we hope to welcome you back again soon for another enjoyable experience at our hotel.

10/10 Excellent

Ania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Ania,We are thrilled to hear that you enjoyed your stay with us! If you have any suggestions or concerns, please feel free to reach out to us directly so we can address them. Hope to welcome you back soon!

10/10 Excellent

VARGHESE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff, very welcoming front desk
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello VARGHESE,We are pleased to hear that you found our staff welcoming during your stay. We strive to provide exceptional service to all our guests. If you have any further feedback or require assistance, please don't hesitate to reach out to us.

8/10 Good

Philip

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 5, 2024
Hello Philip, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to contact us directly. We hope to welcome you back soon for another enjoyable experience!

6/10 Okay

Melissa

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Melissa,We regret to hear that your experience did not meet expectations. Please reach out to us with any feedback you may have from your stay. We hope to have the opportunity to welcome you back and improve upon your last visit.

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Amy, We're sorry to hear that your stay didn't meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and strive for all guests to have a positive experience with us.

8/10 Good

nolan

Stayed 1 night in Mar 2024
Response from Manager on Apr 23, 2024
Hello nolan, We appreciate you choosing our hotel for your stay! If you have any additional feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable experience.

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The good: the bed was comfortable and the towels were soft. The bad: staff wasn't friendly, but they weren't rude either... so 50/50 on that. The room still had previous guest's food in the fridge, hair in the shower, and coffee pod in the coffee maker. The property is in bad need of a facelift but is getting a bad facelift instead. Quite unfortunate but it appears as if the hotel is destined for a landfill in the next few years. Previous stays in the past decade were great, so it's sad to see the place so run down. I will stay elsewhere on my next trip to Flagstaff.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Scott, We appreciate your feedback on your recent stay and are pleased to hear you found the bed comfortable and towels soft. We apologize for any inconvenience caused and will address your concerns with the team. Should you choose to visit Flagstaff again, we suggest reaching out to our management team directly for a more personalized experience.

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wold like to see new bed are bit hard had restless night. Everything else good oh the bath roon need a mat in tub its slippery
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Patricia, Thank you for sharing your feedback with us. We appreciate your compliments on the overall experience. Your comments regarding the bed comfort and bathroom safety have been duly noted for future enhancements. We strive to continually improve our guests' stay.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Gary, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hope thst when the remodeling is complete that the minor inconveniences I experienced will be eliminated. If
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Kathleen,We appreciate your feedback and hope the improvements enhance your future stay. Please feel free to reach out to our management team directly for any further assistance.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service
Rooms are small specially the bathroom but clean. Breakfast is okay. There is only 1 elevator and quite far from our room. The on going construction makes space so very limited in the entire hotel. Parking lot seems sketchy.
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Mary, Thank you for your feedback. We appreciate your comments on the cleanliness of our rooms and the quality of our breakfast. Rest assured, we will take note of your other observations to continue improving our guests' experience.

6/10 Okay

Gary

Liked: Cleanliness
Person above my room stomped around til 2 in the morning. Went to office to complain and the kid in office who barely spoke English probably didn’t do anything.I asked to be moved to another room and he said they had rooms on top floor available but then said they were for guests who weren’t there yet. That sounds peculiar.Rude people talking loudly outside room at midnight.I ask them,”are you having a party” and they quite down.
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Gary, I apologize for the disturbances you experienced during your stay with us. We encourage guests to reach out to our front desk or security team directly for noise-related concerns. Your feedback will be shared with our staff for improvement. Guest comfort is our priority, and we aim to address noise concerns promptly.

10/10 Excellent

alberto martinez

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello alberto martinez,Thank you for sharing your feedback with us. We appreciate your comments and will address them accordingly to enhance our services for future guests. Please feel free to reach out to our management team for further assistance. We hope to welcome you back for an improved experience.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had everything we needed and bed was very comfortable
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Maria,We're delighted to hear that you found our hotel accommodating and enjoyed a comfortable bed during your stay. Your satisfaction is our top priority, and we appreciate your feedback. Should you have any future needs or concerns, please don't hesitate to reach out to us directly.

8/10 Good

Lee

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s a room. It’s clean. Upgrades look done by someone not a professional. Otherwise it’s dated and an ok stay no frills.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Lee,We appreciate your feedback on the cleanliness of your room. Our team works hard to provide a comfortable stay for our guests. If you have any further comments or concerns, please feel free to contact our management team directly for assistance.

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service
Didn't like the keyed elevator, very inconvenient
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Jackie,We appreciate your feedback regarding the hotel's keyed elevator. Your comments will be shared with the management team for their review and consideration. Thank you for bringing this to our attention.

10/10 Excellent

Chance

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean, easy, and as-advertised. We were on the second floor and had some awesome Ponderosa Pine trees outside the window. A raven talked to us. The desk clerk was helpful and friendly, as were the breakfast food prep people. The breakfast was abundant and good. I liked the sausages and orange juice which was cold and so strong I had to add water. It was still snowing in late March so obviously the pool was closed, although we did see a guy in the hot tub. It's easy to find on the main street into town from the south, and there are many options for food nearby. It's also easy to get into town (downtown) from here. The tv worked well and the Arizona CW channel played Family Feud and Young Sheldon. There were other channels featuring sports pieces about college basketball and the Arizona Diamondbacks, who were getting ready to start their season in a few days. Overall we had a great time. Partly because our previous hotel in Phoenix was so terrible. Anyways I would come back here again without even looking at other options, the next time I am in Flagstaff.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Chance, We appreciate your detailed feedback and are delighted to hear about the enjoyable aspects of your stay, including the pleasant views and helpful staff members. Despite the weather limitations, we're glad you were able to make the most of your experience. Your loyalty is valued, and we look forward to welcoming you back on your next visit to Flagstaff.

10/10 Excellent

David, Roma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in and check out were professional and courteous. Thank you.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello David,We are delighted to hear that you had a positive experience with our staff during your check-in and check-out. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

4/10 Poor

Advait

Stayed 1 night in Mar 2024
Response from Manager on Apr 14, 2024
Hello Advait,We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns you may have had.

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was horrible. The mattress had a dip in the middle, not comfortable to sleep
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Mary,We apologize that the bed did not meet your expectations. We appreciate your feedback and will share it with our team for improvement. If you have any further concerns, please do not hesitate to reach out to management directly.

10/10 Excellent

John

Excellent
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello John,We are pleased to hear you enjoyed your stay with us. Providing a top-notch experience for our guests is our priority. Your feedback is truly appreciated. We hope to welcome you back soon for another wonderful stay!

8/10 Good

Julio

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice.
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Julio,We are pleased to hear that you found our staff to be friendly during your stay. Your feedback is valuable to us as we continuously strive to provide excellent service to all our guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team.

10/10 Excellent

Marlyn

Stayed 2 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Marlyn,We are thrilled to hear that you had a wonderful experience during your stay with us! We strive to provide exceptional service to all our guests and we are thrilled that we met your expectations. If you ever plan a return visit, we would be honored to welcome you back.

2/10 Terrible

Rod

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should be condemned.
Stayed 1 night in Feb 2024
Response from Manager on Mar 18, 2024
Hello Rod, We value all feedback and take it seriously to ensure the best experience for our guests. If you have any other concerns, kindly reach out to our management team directly for further assistance.

4/10 Poor

Naren

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property has mold in it. I didn’t like to stay at the property.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Naren,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take all guest concerns seriously and will address the issue mentioned accordingly. Your comfort and safety are our top priorities, and we hope you'll consider staying with us again in the future.

4/10 Poor

Tom

Traveled with family
Disliked: Amenities
Water leak in the bathroom. Manager did nothing and refused to give me his business card so I could elevate. Checked out a day early. Someone needs to refund the next nights stay.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Tom,We're sorry to hear about your experience. The hotel values guest feedback, please reach out to management directly for further assistance with any remaining concerns or requests for escalation. Thank you for bringing this to our attention.

8/10 Good

Ronald, Perth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Ronald,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

10/10 Excellent

Leroy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok place to stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Leroy,Thank you for staying with us. We appreciate your feedback and hope you had an overall enjoyable stay. If there are any specific details you'd like to share about your experience, feel free to reach out to our management team for further assistance. Safe travels!

4/10 Poor

Bradley

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is terrible. Cheap but not worth it. Room was tiny and bathroom was a deathtrap. couldn't shut the bathroom door. Staff was over worked with long line waiting to check in at 5:30. Kid was doing his best but why no help? Crap everywhere from what it looks like a remodel? Trash littered around property. Avoid!
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Bradley, We appreciate you sharing your feedback with us. Our team works hard to ensure a positive experience for all guests. We encourage you to reach out to our management team directly to address your concerns and provide further details for improvement. Thank you for choosing to stay with us.

2/10 Terrible

Stephen

Business traveler
Disliked: Cleanliness, amenities
The room key doesn't function properly and I am standing in a long line with many guests. I have been standing waiting for a resolution to my room key issue. This place is the absolute worst.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Stephen, We apologize for the inconvenience you experienced with the room key and the wait. Your feedback is valuable and will be shared with our team for further improvement. Thank you for bringing this to our attention.

10/10 Excellent

Sol, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Sol,We are delighted to hear that you would highly recommend our hotel. Your recommendation means the world to us, and we look forward to welcoming you back in the future.