Suite 2 Queen Beds, Sitting Area, Sofa, Wet Bar, Balcony, Non-Smoking | Down comforters, in-room safe, desk, blackout drapes

Reviews of Comfort Inn Lucky Lane

2.5 out of 5
Comfort Inn Lucky Lane
2480 East Lucky Lane, Flagstaff, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 236 out of 897 reviews" "
Rating 8 - Good. 314 out of 897 reviews" "
Rating 6 - Okay. 189 out of 897 reviews" "
Rating 4 - Poor. 92 out of 897 reviews" "
Rating 2 - Terrible. 66 out of 897 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities
For Flagstaff it was OK. Just your average basic hotel. Staff at reception was nice. No complaints.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Angela, We are pleased to hear that you found our hotel to be satisfactory during your stay in Flagstaff. Our team strives to provide friendly and accommodating service to all our guests. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Thank you for choosing to stay with us.

10/10 Excellent

Matisyn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Matisyn,We are thrilled to hear that you enjoyed your stay with us! Our team looks forward to welcoming you back soon for another wonderful experience.

6/10 Okay

George

Traveled with partner
Ok hotel to stay for few nights, nothing special. Breakfast variations would have been nice, not the same thing every morning. Staff was nice and friendly.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello George,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the breakfast options and will share your comments with our team for their review. Your kind words about our staff are truly appreciated. We hope to welcome you back for another stay in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello David,We are delighted to hear that you had an exceptional stay with us! We look forward to welcoming you back soon for another fantastic experience.

2/10 Terrible

Maria

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The blankets were dirty. They were kids running on the hallway at 3:00AM. Not currently for the price.
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Maria, We regret to hear about your experience and appreciate your feedback. We strive to maintain a peaceful environment for all our guests. For further assistance or to discuss your stay, please reach out to our management team.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like staffing here staff is awesome
Stayed 2 nights in Feb 2024
Response from Manager on Feb 20, 2024
Hello Jessica,We're delighted to hear that you found our staff to be exceptional during your stay. Our team takes pride in providing outstanding service to all our guests. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.

10/10 Excellent

Sandy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, breakfast was good, and Dog friendly!
Stayed 3 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Sandy,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you found our staff friendly and enjoyed our breakfast. We strive to provide a welcoming atmosphere for all guests, including our furry friends. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Matthew,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If there is anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!

10/10 Excellent

Tumaiini

Stayed 3 nights in Jan 2024
Response from Manager on Jan 9, 2024
Hello Tumaiini,We're delighted to hear that you had a wonderful experience during your stay at our hotel! We strive to provide exceptional service and it's rewarding to receive such positive feedback. If you have any further comments or suggestions, please feel free to contact us directly. We would love to welcome you back for another memorable stay in the future.

8/10 Good

Soumi

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Soumi,We appreciate you taking the time to rate our hotel. We hope you had a pleasant stay with us and if you have any specific feedback to share, please feel free to reach out to us directly. We value your input and strive to make every guest's experience the best it can be.

10/10 Excellent

SHOHEI

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello SHOHEI,Thank you for choosing our hotel for your recent stay! We appreciate your support and are delighted to hear that you had a wonderful experience. We strive to provide exceptional service, and we're so glad that we were able to meet your expectations. Should you have any additional feedback or if there's anything else we can do for you in the future, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

2/10 Terrible

Lisa

Liked: Cleanliness
Disliked: Staff & service
Lost reservation within the system
Arrived for check-in and was told that there was no reservation in the system. I even showed them the reservation confirmation from Hotel.com and they still couldn't find it. Had to reregister at the front desk. The price was double from the price of Hotel.com and the available room was different.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Lisa, Thank you for your recent stay with us. We apologize for any inconvenience you experienced during check-in. We strive to provide excellent service, so we understand your frustration. We recommend reaching out to Hotel.com regarding the reservation discrepancy, as we were unable to locate it in our system. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Ying

Disliked: Cleanliness, property conditions & facilities
it is ok to stay short time
Stayed 3 nights in Nov 2023
Response from Manager on Dec 6, 2023
Hello Ying, Thank you for staying with us! We're glad to hear that your stay met your expectations. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
Staff was helpful Breakfast was lovely Room cleanliness was an issue - looked clean but found hair and used towel and trash in hidden spaces Room is not quiet enough not to need earplugs due to traffic and other room noise
Stayed 3 nights in Nov 2023
Response from Manager on Dec 6, 2023
Hello David, Thank you for taking the time to share your feedback. We are pleased to hear that our staff was helpful and that you enjoyed our lovely breakfast. We're sorry to learn about the issues you encountered with the cleanliness of your room. We will ensure our housekeeping team pays closer attention to detail. As for the noise, we apologize for any inconvenience caused. We are always looking for ways to improve our guests' experience and will take your comments into consideration.

10/10 Excellent

Zanaeya

Stayed 2 nights in Nov 2023
Response from Manager on Dec 12, 2023
Hello Zanaeya,We're delighted to hear that you had an excellent stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the near future for another wonderful experience.

6/10 Okay

DONNA

Business traveler, Traveled with pets
Liked: Staff & service
Pet fee too high... it is usually for the length of the stay, not $35.00/night. Too many hotels in the surrounding area that are nicer & cheaper.
Response from Dino Dullbson on Nov 18, 2023
our location indoor other all outside entrance hotel more suitable for pet

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was comfortable. Will be coming back to hotel again soon.
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Charmaine,We are pleased to hear that you had a comfortable stay at our hotel. We look forward to welcoming you back soon for another wonderful experience.

6/10 Okay

Kevin

Traveled with family
Disliked: Amenities
Good location
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Kevin, Thank you for your feedback! We appreciate that you found our hotel's location to be convenient. Your satisfaction is important to us and we hope you had an enjoyable stay.

10/10 Excellent

Tina, North Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Tina,Thank you for your feedback! We're thrilled to hear that you had a fantastic experience at our hotel. We look forward to welcoming you back soon.

8/10 Good

Michael, Meridian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Michael,Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a good experience with us. We hope to welcome you back soon!

6/10 Okay

Pedro

Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Pedro,Thank you so much for the amazing review! We're delighted to hear that you had such a fantastic experience with us. We can't wait to welcome you back in the future for another exceptional stay.

10/10 Excellent

Ayesha

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My children enjoyed the stay and it served us well as we were in the area for a specific event. Staff was very nice and breakfast was delicious.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Ayesha,Thank you for your kind words. We're glad to hear that your children had a great time and that our staff provided excellent service. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Bill, Everett

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 18, 2023
Hello Bill,Thank you so much for your positive review! We're thrilled that you enjoyed your stay with us. We hope to welcome you back soon!

6/10 Okay

Dennis

Stayed 2 nights in Oct 2023
Response from Manager on Oct 30, 2023
Hello Dennis,We're sorry to hear that your experience fell short of expectations. We value your feedback and will share it with our team for further review. If there's anything specific you would like us to address, please feel free to reach out to our management directly. We appreciate your understanding and hope to have the chance to improve your next stay.

10/10 Excellent

Larry, Tucson

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Larry,Thank you for your 5-star rating! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

6/10 Okay

Jenna

Disliked: Staff & service
Stayed 4 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hello Jenna, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Amy

Liked: Staff & service
Disliked: Amenities
The facility looks okay from the outside, although the neighborhood is pretty rough. The room was dated but appeared clean, but there were two cockroaches in the bathroom and one in my shoe the next morning.
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Amy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

katie

Traveled with partner
Disliked: Amenities
This hotel was fine. The pool and hot tub were too dirty to use and the breakfast was blah. Cereal looked like it had been there for months… and the coffee was gritty. Room was clean enough.
Stayed 1 night in Sep 2023
Response from Manager on Oct 6, 2023
Hello katie, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

8/10 Good

Kristie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Bathrooms a little small Hot tub only big enough for 2 people
Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Kristie,We appreciate your rating of our hotel and the feedback you have shared pertaining to our tub. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

4/10 Poor

Patricia

Traveled with partner, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast: was limited and the eggs and sausage links were cold, there was no toaster and no bread, no fruit. Room: There was No microwave in the room. The brewed coffee was terrible and too bitter. And the toilet in our room sounded like a jet plane taking off when flushing, and not only in our room, also in room near us - we could hear it through the walls at 2am in the morning.-When making the reservation, the hotel stated said only $25 dollars for our 1- Pet, per full stay and no mention of this on website for this hotel location not the $35 per day/night.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello Patricia, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.,

4/10 Poor

Sheryl

Traveled with family
Disliked: Cleanliness
We were there for 5 days and only asked for houskeeping on day 4 due to needing towels and the bathtub wasnt draining well. No service don except to unclog the bathtub drain. No cleaning whatsoever and they.didmt remove the towels or provide new ones until we complained!
Stayed 4 nights in Aug 2023
Response from Manager on Aug 30, 2023
Hello Sheryl, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 Good

Kris

Business traveler
Liked: Cleanliness
This is a basic hotel with limited breakfast options.
Response from dino dullbson on Aug 16, 2023
We serve breakfast as per Choice hotels requirement,all other necessasity or dieter restriction shall be informed at point of checking in.

8/10 Good

Wayne

Stayed 2 nights in Aug 2023
Response from Manager on Aug 29, 2023
Hello Wayne,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent!
Very nice. Clean. Stayed two nights. Our only hiccup was we failed to see the sign on the front desk counter that read housekeeping upon request. Also, our room was missing the door tag to request housekeeping. Front desk was very accomodating in getting us more towels.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 30, 2023
Hello William,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our housekeeping and your insights regarding our towels. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

Barbara

Business traveler
Disliked: Amenities, property conditions & facilities
Very expensive room with very limited parking available.
Stayed 1 night in Jul 2023
Response from dino dullbson on Jul 27, 2023
We are destination location only busy during summer , consider advance purchase in future for better rates

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from dino dullbson on Jul 27, 2023
Thanks for rating 4 star

4/10 Poor

Madison

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities
Management was not helpful and sucked the entire time. Rooms were okay. Could definitely be better. Free breakfast if you only count three things.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello Madison, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Donna,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Jul 2023
Response from Manager on Jul 24, 2023
Hello Danny,Guest satisfaction is our number one objective so we really appreciate the input regarding our staff. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Okay

Judy

Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from Manager on Jul 25, 2023
Hello Judy, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Stephen, Gilbert

Liked: Staff & service
Disliked: Cleanliness
Comfort Inn serves the purpose of a convenient, economical stay. The staff is friendly. The facility meets the typical expectations. I am disappointed that the bedding was not clean, with blood stains. One of the towels was dirty, too
Stayed 3 nights in Jul 2023
Response from Manager on Jul 20, 2023
Hello Stephen, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some parking areas are undercover. Beds are wonderful. Manager gave us credit because we had to leave a day early. Centrally located.
Stayed 9 nights in Jul 2023
Response from Manager on Jul 19, 2023
Hello Michael,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our parking. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Driver
It was nice and clean place, everything was great thank you everyone
Stayed 3 nights in Jun 2023
Response from Manager on Jun 24, 2023
Hello John,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Good

Joseph, Woodland Park

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and comfortable beds. Staff was friendly and efficient.
Stayed 1 night in Jun 2023
Response from Manager on Jun 24, 2023
Hello Joseph,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and your insights regarding our location. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 Poor

leslie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs updates
Bathrooms had rust on metal. The hotel is ok when entering , but rooms need updating. They also added charges not mentioned on hotels.com to our stay & said hotels.com does that & doesn’t want you to know about that. 😵‍💫
Stayed 1 night in Jun 2023
Response from Manager on Jun 18, 2023
Hello leslie,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Dino Dullbson on Jun 16, 2023
Thanks for 5star rating you made a day for our employees

8/10 Good

Rick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, and a clean and comfortable room.
Response from Manager on Jun 6, 2023
Hi Rick,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet in a great area
Stayed 1 night in Jun 2023
Response from Manager on Jun 3, 2023
Hello Dan,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our area. I hope you will return to enjoy a memorable and exceptional experience.

6/10 Okay

Autom

Stayed 1 night in May 2023
Response from Manager on Jun 3, 2023
Hello Autom,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Lisa

Stayed 2 nights in May 2023
Response from Manager on Jun 21, 2023
Hello Lisa,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.