Spa tub

Reviews of Comfort Inn Near Grand Canyon

2.5 out of 5
Comfort Inn Near Grand Canyon
911 W Route 66, Williams, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 508 out of 1010 reviews" "
Rating 8 - Good. 325 out of 1010 reviews" "
Rating 6 - Okay. 98 out of 1010 reviews" "
Rating 4 - Poor. 48 out of 1010 reviews" "
Rating 2 - Terrible. 31 out of 1010 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Oliver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately room is not like on the photos, pretty old, carpets dirty
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Dear Oliver, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience caused during your stay. Our Management team has been notified to ensure the high standards we strive for are upheld. We hope you will consider giving us another opportunity to provide you with a more enjoyable experience.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a great stay, staff was friendly, room clean.
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Dear Samantha, It is wonderful to learn that you enjoyed your stay and that you have rated us so highly. Your positive ratings regarding staff and room cleaniness. We hope to impress you again during another visit to the area and we thank you for sharing.

10/10 Excellent

Cheni

Liked: Cleanliness, staff & service, property conditions & facilities
Good experiance.
Stayed 3 nights in Mar 2024
Response from GM on Mar 24, 2024
Dear Cheni, We are delighted that you enjoyed your stay with us! We look forward to welcoming you back in the future for another exceptional experience

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Nicole, We appreciate you choosing to stay with us. Should you have any concerns about your recent experience, please don't hesitate to contact us directly. We hope to welcome you back soon for an even greater stay!

10/10 Excellent

Vickie

Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Vickie,We are delighted that you enjoyed your stay with us! We look forward to welcoming you back in the future for another exceptional experience.

10/10 Excellent

ERIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a safe place to lay your head in Williams, the Comfort Inn and Suites is the place to stay. It is easily accessed, and minutes from local attractions. ALL of the staff was remarkable. I would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from GM on Mar 15, 2024
Dear Erin, We appreciate you taking the time to share your experience at our hotel near the Grand Canyon. It's great to hear that you got our best service and peaceful stay. Your feedback is valuable to us as we strive to provide a comfortable stay for all our guests.

10/10 Excellent

David, Wylie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel just up the street from all the shops and restaurants on Route 66. Staff is always friendly and helpful, and the rooms are always clean. We try to stay at this hotel every time we pass by the town, but sometimes they are sold out! Also helps that it’s quiet and peaceful; it’s right next to a church, and far enough away from the train tracks to not get much of the train noises.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello David,We are delighted to hear you enjoyed your stay with us and found our location convenient. Our team takes pride in providing excellent service to all our guests. It's wonderful to know you appreciate the cleanliness of our rooms. We are happy to be a peaceful retreat, offering a relaxing atmosphere away from the hustle and bustle. Thank you for making us your go-to hotel in town; we look forward to welcoming you back on your next visit.

4/10 Poor

Denise

Traveled with family
Disliked: Cleanliness
We just needed a place to rest our heads for one night. It appeared to be clean, but the long black hairs that we found in the bed just about threw me over the edge.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Denise, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience caused during your stay. Our housekeeping team has been notified to ensure the high standards we strive for are upheld. We hope you will consider giving us another opportunity to provide you with a more enjoyable experience.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is convenient to the Grand Canyon as a side trip from Las Vegas or Sedona and not to close for highway or street noise
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Todd,We appreciate you taking the time to share your experience at our hotel near the Grand Canyon. It's great to hear that you found our location convenient and peaceful. Your feedback is valuable to us as we strive to provide a comfortable stay for all our guests.

2/10 Terrible

Chevyn

Disliked: Staff & service
There was a very nasty unprofessional wo Hokan working the front desk. The pool was NOT heated. I checked out after two nights. WHERE is my refund!?
Stayed 5 nights in Feb 2024
Response from Manager on Mar 9, 2024
Hello Chevyn,We're sorry to hear about your experience and appreciate you sharing your concerns with us. Please reach out to our management team for further assistance regarding your refund request. Thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the hotel was clean and quiet
Stayed 2 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello paul,We are delighted to hear that you found our staff friendly and enjoyed a peaceful, clean stay with us. Your kind words are truly appreciated, and we hope to welcome you back again in the future.

10/10 Excellent

ricky

Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello ricky,We're thrilled you enjoyed your stay with us! We look forward to welcoming you back soon for another excellent experience!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Steve,We are delighted to hear that you had a positive experience during your stay with us. Your satisfaction is our priority and we appreciate your feedback. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Yogesh

Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
Dear Yogesh, We are delighted to hear that you had a positive experience during your stay with us. Your satisfaction is our priority and we appreciate your feedback. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Claudia

Traveled with group
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Claudia,We appreciate you choosing to stay with us! Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.

8/10 Good

Paige

Stayed 2 nights in Feb 2024
Response from GM on Mar 20, 2024
Dear Paige, We are delighted to hear that you had a positive experience during your stay with us. Your satisfaction is our priority and we appreciate your feedback. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jesus

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 23, 2024
Hello Jesus,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Tyler

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Tyler,It is wonderful to learn that you enjoyed your stay and that you have rated us so highly. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness
I’d give more but kids were calling my room from other rooms and the phantom per person charge upon check in for using their water.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 27, 2024
Hello Angela, Thank you for sharing your concerns regarding the disturbances in your room and the unexpected charge. We apologize for any inconvenience caused during your stay. We encourage guests to report any such disturbances to our front desk, so we can promptly address them. As for the water charge, it is a standard hotel policy which is communicated to all guests upon check-in. We appreciate your feedback and we'll share it with our team for improvement.

8/10 Good

Heather

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Good for purpose of my stay
Stayed 3 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Heather,Thank you for choosing our hotel for your recent stay. We're glad to hear that our hotel served its purpose well. If there is anything else we can do to enhance your future visits, please don't hesitate to let us know.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Kathy,We are thrilled to hear that you had a wonderful stay with us! We are delighted that you enjoyed your time at our hotel and that everything met your expectations. If you have any further feedback or if there is anything else we can do for you, please do not hesitate to reach out. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Brian, El Mirage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Brian,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we are thrilled to know that you enjoyed your time at our hotel. Please feel free to reach out to us if you have any further feedback or if there is anything else we can assist you with.

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and made sure we had a great stay. Best place and a great price. We have stayed at other properties in the area that are more Expensive but definitely were not worth the extra money. The breakfast was good and a lot better than others we have had. One review complained about them running out of food early, but that was not the case. They had someone there all morning replenishing stuff and they never ran out. We will definitely stay here again.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Jamie,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our friendly staff contributed to making your stay memorable. It's great to know that you found our property to be a fantastic value compared to other, more expensive options in the area. We're glad you enjoyed our breakfast, and we appreciate your reassurance that we actively replenish our food throughout the morning. We look forward to welcoming you back again in the future.

8/10 Good

Alejandra, Bronx

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Alejandra, We appreciate you choosing to stay with us. We would like to hear about your experience in detail, so please don't hesitate to reach out to us directly. Thank you for your stay and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Leidy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Leidy,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

6/10 Okay

choong youn

Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello choong youn,We appreciate you taking the time to share your experience with us. We encourage you to reach out to our hotel directly to provide any feedback you may have, as we are always looking for ways to improve our guests' satisfaction.

8/10 Good

Jess B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Jess B,Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had a pleasant experience. If you have any specific feedback or suggestions, please feel free to contact us directly so we can address any issues you may have encountered. We look forward to welcoming you back in the future.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Grace,We are thrilled to hear that you enjoyed your stay at our hotel! We strive to provide excellent service and are glad that we met your expectations. If you have any further feedback or would like to share any specific details about your experience, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

6/10 Okay

Victoria

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Victoria,We're sorry to hear that your stay was not exceptional. If there's anything specific that you'd like to share with us about your experience, please don't hesitate to reach out to us directly. We are always looking for ways to improve and appreciate your feedback.

10/10 Excellent

Cody

Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Cody,We are thrilled to hear that you had a fantastic experience during your stay at our hotel. We appreciate you choosing us and hope to have the pleasure of welcoming you back soon. Please do not hesitate to reach out to us if there is anything else we can assist you with.

10/10 Excellent

Jinsoo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Jinsoo,Thank you for your feedback regarding the quiet and safe atmosphere at our hotel. We strive to create a peaceful environment for our guests to ensure a comfortable stay. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Rosalva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Dec 2023
Response from Scott on Dec 30, 2023
Good Morning Rosalva,Thank you so much for taking the time to rate the hotel a perfect 5 out 5. We are over the moon excited and can't wait to welcome you back.Sincerely,Scott BurrellRegional Hotel ManagerComfort Inn Near Grand Canyon

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the Polar Express depot. Dining is close, and rooms are clean. Breakfast is included and not just continental. The staff was friendly and accommodating when told them the eggs and sausage ran out. The building is older, but it is in a historic district and it has all the necessary amenities.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Cynthia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our convenient location near the Polar Express depot and the cleanliness of our rooms. It's also great to know that you appreciated our inclusive breakfast options. We apologize for any inconvenience caused by the temporary shortage of eggs and sausage and appreciate your understanding. We strive to provide all necessary amenities in our historic district building. We hope to welcome you back in the future for another pleasant stay.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Dear Guest,We appreciate you choosing our hotel for your stay. We value your experience and would love to hear any specific feedback you have, so we can continually improve our services. Please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Comfortable
Clean and comfortable!
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our hotel clean and comfortable. We strive to provide a pleasant and relaxing experience for all our guests. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Daniel,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope that your experience was enjoyable. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.

2/10 Terrible

Andrea

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Andrea,We're sorry to hear that you didn't have a positive experience during your stay. We value guest feedback and would appreciate it if you could reach out to us directly to discuss any specific issues you encountered. We aim to provide the best possible service and would love the opportunity to address your concerns.

10/10 Excellent

Say Choon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bath tub should have anti-slip mat as it was slippery when its wet, worried for old folks when taking shower.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Say Choon, Thank you for your feedback regarding the slipperiness of the bathtub. We appreciate your concern for the safety of our guests, especially the elderly. We have shared your suggestion with our management team for future consideration. Your input is valuable to us as we continuously strive to improve our guests' experience.

8/10 Good

Makiko

Traveled with family
Liked: Cleanliness, staff & service
We stayed here before and after Grand Canyon trip by train. Train depot was like 3 minutes from this hotel, made it very convenient. Having complementary breakfast was nice for early departure of train. We enjoyed walking around charming town of Williams.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 26, 2023
Hello Makiko, Thank you for choosing to stay with us again, we appreciate your loyalty. We're glad to hear that our proximity to the train depot and complimentary breakfast added convenience to your trip. We're also delighted that you enjoyed exploring the charming town of Williams. We hope to welcome you back on your next visit.

8/10 Good

Tamara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, great staff!
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Tamara,Thank you for your kind feedback! We're glad to hear that you found our hotel to be family friendly and that our staff made a positive impression on you. We strive to create a welcoming environment for guests of all ages. We appreciate your support and hope to welcome you back in the future for another enjoyable stay!

4/10 Poor

Jeff

Traveled with family
Disliked: Amenities, property conditions & facilities
I could barely fit into the very small bathroom. Property was old and tired. The Jets in the Jacuzzi we’re not functioning upon our arrival and we alerted the staff. The issue was not addressed at all by the time we left the property after tonight.
Response from Manager on Dec 23, 2023
Hello Jeff, We apologize for any inconvenience you experienced with the size of the bathroom. Our property does have a classic charm, but we continuously work to ensure it remains well-maintained. We appreciate you bringing the issue with the Jacuzzi jets to our attention, and we regret that it was not addressed during your stay. Your feedback will be shared with our team for improvement.

10/10 Excellent

Dennis

Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Dennis,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back soon!

10/10 Excellent

Danny

Stayed 3 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello Danny,Thank you for choosing our hotel for your stay! We are delighted that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back on your next visit!

10/10 Excellent

Kun

Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Kun,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. If you have any additional feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the near future for another wonderful stay.

10/10 Excellent

Robbert

Stayed 2 nights in Dec 2023
Response from Manager on Dec 10, 2023
Hello Robbert,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a 10/10 experience with us. We strive to provide exceptional service, and we hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Feb 9, 2024
Hello Teresa,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Korrine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We loved the breakfast options and service. The location was great for seeing the Grand Canyon and downtown Williams. It was very family oriented and friendly. You can tell the property is a little on the older side, and the air conditioning/heating unit had a big crack around the top letting air in from outside. Thankfully it was still a pleasant temperature inside.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 7, 2023
Hello Korrine, Thank you for choosing our hotel for your stay and taking the time to leave a review. We are delighted to hear that you loved our breakfast options and service, and found our location convenient for exploring the Grand Canyon and downtown Williams. Regarding the air conditioning/heating unit, we apologize for any inconvenience caused. We appreciate your feedback and will address this concern accordingly. Thank you for your understanding.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Carolyn,Thank you for choosing our hotel for your recent stay. We hope you had a great experience with us. Should you have any feedback or suggestions, please do not hesitate to reach out to us directly. We value your input and always strive for excellence.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Dear Victoria, Thank you for leaving such a positive review of our hotel! We are thrilled to hear that you had a great experience during your stay. Your kind review is greatly appreciated, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, nice, clean room.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Martha,We're delighted to hear that you found our bed comfortable and your room clean. Providing our guests with a comfortable and clean environment is our top priority. Thank you for your positive feedback and if you have any further comments or suggestions, please feel free to reach out to us directly.