Ratings based on 551 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Dundee, Scotland

Excellent hotel in a fine location

Posted Jun 19, 2016
Pros: Friendly staff and amenities - a nice pool area and a great breakfast. The room was clean, spacious and comfortable.
Cons: All good
Location: It was within a mile of the main downtown areas with loads of great restaurants, cafes etc
The hotel had a great atmosphere about it from the friendly staff to the amenities to the spacious accommodation. It was excellent in all aspects and was one of the best hotels we stayed at during a three week visit to America.
Comment from Hotel Management
Jun 20, 2016 by Guest Services, Hotel Management
Thank you for such high praise. We are proud to be ranked among the best hotels in your visit to America.
2 out of 5
by A verified traveler

Dirty and Nasty

Posted Jun 4, 2016
Entering the room it had an oder of smelly socks. We also noticed material on the comfort cover which appears to be bold and other bodily fluids. Calling to the front desk asked for it to be changed, 40 minutes later called again indicating we were going out. Returning late we found a new comforter on the bed, actually covering the spots we complained about. They didn't change the cover sheet nor the comforter. Since it was so late we pulled off the soiled bedding and changed it ourselves. If your looking for cleanliness or service I suggest you book your reservation elsewhere.
Comment from Hotel Management
Jun 10, 2016 by Guest Services, Hotel Management
Please accept our apologies that your recent stay did not meet expectations. Know that your experience was not up to our standards and the concerns will be addressed with our team. We take guest concerns seriously and appreciate your feedback.
4 out of 5
by A verified traveler

Posted May 17, 2016
We stayed to nights. Big bath tube but had black mold in the Jets and some hair in the bottom of the tub. Everything else was clean. We left for the day and when we returned the bed was made but there was still garbage in the cans and empty used glasses on the counter. Being a little bit nit picky but for the price the garbage should be dumped and clean new glasses left.
Comment from Hotel Management
May 20, 2016 by Guest Services, Hotel Management
Thank you for your feedback. We will pass along your comments to our Director of Housekeeping to ensure our cleaning team is paying attention to the details.
2 out of 5
by A verified traveler

Posted May 8, 2016
Pros: Room size. Good bathroom products.
Cons: Service, room maintenance. Sagging, lumpy bed.
Very slow check in process. The front desk staff was more interested in answering the telephone than attending to the line of clients waiting to check in. The toilet ran throughout the night and the bathroom fan did not work.
Comment from Hotel Management
May 19, 2016 by Guest Services, Hotel Management
Please accept our apologies for the slow check-in. It's a learning process for our new agents to juggle phones with front desk checkin. We will continue training our team to ensure the best possible first impression.
4 out of 5
by A verified traveler from Az

Nice hotel, little dirty hallways carpet

Posted Apr 20, 2016
Wonderful hotel, staff has amazing personalites & were excellent however I was expecting a little more nicer room, more luxury
Comment from Hotel Management
Apr 22, 2016 by Guest Services, Hotel Management
Thank you for your feedback on our rooms and staff. We'd love to hear what more amentiies you'd like to see in our guestrooms to make them even more luxurious.
5 out of 5
by A verified traveler

Posted Apr 19, 2016 on Hotels
I have to say that this double tree is one of the best I've stayed in. Friendly and Professional staff. Cleanliness of the rooms were great.
Comment from Hotel Management
Apr 21, 2016 by GuestServices, Hotel Management
Thank you for the feedback and the 5 star review!
5 out of 5
by A verified traveler

Posted Apr 18, 2016 on Hotels
Comment from Hotel Management
Apr 21, 2016 by GuestServices, Hotel Management
Thank you for the 5 stars!
5 out of 5
by A verified traveler from Lawton OK

excellent for quick over night stay

Posted Apr 18, 2016
Had very little time to take advantages available for a longer stay
Comment from Hotel Management
Jul 5, 2016 by Guest Services, Hotel Management
Thank you!
5 out of 5
by Christine

Posted Apr 12, 2016 on Hotels
Comment from Hotel Management
Apr 21, 2016 by GuestServices, Hotel Management
Thank you for the 5 star rating!
5 out of 5
by Margaret from Gig Harbor

Pleasant Stay in Flagstaff, AZ

Posted Apr 11, 2016 on Hotels
Loved the atmosphere in the Hotel. Happy Hour was great!
Comment from Hotel Management
Apr 21, 2016 by GuestServices, Hotel Management
Thank you for your review!