Ratings based on 651 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from san jose

Double Tree by Hilton Hotel Flagstaff

Posted Apr 21, 2017
Pros: I like the hotel lobby. Though this is not so big hotel, the front lobby looks so cozy and warm. They also gave some fresh baked chocolate cookies.
Cons: Maybe a coffee lounge where guest can still get some hot coffees especially there wasn't any coffee makers or microwave in the room.
Location: A very quiet and nice location.
The receptionist was very accomodating even if we checked in so late that night.
Comment from Hotel Management
Apr 27, 2017 by Guest Services, Hotel Management
Thank you for your feedback. We do appreciate the information. We would like to note that we DO have coffee makers in all guestrooms. Our suites also do offer microwaves as well. So glad you enjoyed the majority of your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Central to our vacation

Posted Apr 11, 2017
Pros: Clean, friendly, laundry room
Cons: Laundry detergent should be replenished in the laundry room vending machines. Staff provided detergent due to coins lost in 2 empty machines
Location: Grand Canyon
Exactly what we expected from prior DoubleTree stays, which is why we chose this hotel
Comment from Hotel Management
Apr 27, 2017 by Guest Services, Hotel Management
We appreciate your feedback - both positive comments and suggestions are very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson

Comfortable hotel, close to downtown

Posted Apr 8, 2017
Nice hotel, didn't spend much time there but slept very well. We were given two chocolate chip walnut cookies and they were SO good! Would have liked to have a mini fridge in the room but it wasn't a deal breaker! Quiet floor, easy check in and out! Would stay again!
Comment from Hotel Management
Apr 27, 2017 by Guest Services, Hotel Management
Thank you for the recommendation! Be sure to check out our parlor suites if you're in need of an in-room refrigerator.
2 out of 5
by A verified traveler

Posted Apr 5, 2017
Ordered a king bed room and got a double bed room. The staff was not only not helpful but it was even unpleasant, to say the least. Service on the hotel restaurant is horrible
Comment from Hotel Management
Apr 7, 2017 by Guest Services, Hotel Management
We appreciate the feedback and do apologize that we were unable to accommodate your room request. We will follow up with our front desk staff as well as restaurant staff on our standards of service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Visit

Posted Apr 4, 2017
My daughter had surgery, she is a student in Flagstaff. I had to have her recoup in the room with me. They were so helpful from extra pillows, to room service (food was delicious!) to allowing us a late check out. This will definitely be my hotel from now on for all my future visits. Having a bar right downstairs was a blessing too! Thank you to all the staff at the Double Tree for being so accommodating and being so friendly.
Comment from Hotel Management
Apr 6, 2017 by Guest Services, Hotel Management
So glad your daughter's surgery went well and that she was able to recoup at the hotel. We'll look forward to seeing you on many future visits!
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel

Posted Apr 3, 2017
Pros: Very central, very clean and very specious.
Cons: Staff attitudes
Location: Very central
My experience was good, hotel staff can improve little... had attitudes every time I had asked questions...
Comment from Hotel Management
Apr 6, 2017 by Guest Services, Hotel Management
We appreciate your feedback and will ensure our staff keeps their attitudes positive, friendly and welcoming.
4 out of 5
Recommended
for Everyone
by A verified traveler from CO.

Posted Mar 30, 2017
Cons: Beds to Hard
Beds are a little Hard other than that nice place to stay.
Comment from Hotel Management
Mar 31, 2017 by Guest Services, Hotel Management
Glad you enjoyed your stay overall, but surprised that you found our Sweet Dreams Hilton beds too hard for your liking.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago area

Stay over from Amtrack ride

Posted Mar 17, 2017
It was a very nice, comfortable hotel. It was to stay over after arriving in Flagstaff later in the evening. They were very accommodating with late check in and the shuttle from the train station to the hotel. Everything worked out as planned.
Comment from Hotel Management
Mar 23, 2017 by Guest Services, Hotel Management
So glad your stay was comfortable and met your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix AZ

Favorite in Flagstaff

Posted Mar 12, 2017
Pros: The staff was more than attentive
Great stay! The staff was amazing! The location is on point!
Comment from Hotel Management
Mar 15, 2017 by Guest Services, Hotel Management
So glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale,AZ

A perfect place for a simple over nighter

Posted Mar 10, 2017
Pros: Clean modern look
Cons: The service at the teppanyaki restaurant which is attached to the hotel
Location: Meteor Crater, Lowell Observatory, Petrefied Forrest, Lava Tube Cave
Awesome hotel booked on the same day of stay with no issues the lobby and bar are well done and staff was awesome
Comment from Hotel Management
Mar 10, 2017 by Guest Services, Hotel Management
Thank you for the 5 star review of your Overnighter in Flagstaff.