Ratings based on 677 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Family vacation

Posted Jul 22, 2017
Cons: Would like to see an area to gather and eat food brought in from the outside.
Overall very good. The staff was very helpful and friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale

Very modern rooms and bathrooms.

Posted Jul 19, 2017
Cons: A brighter desk lamp or lighting over the desk.
clean, quiet and really nice hotel. The junior suite I was in was as nice as any I've ever experienced at any price.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tempe, AZ

Posted Jun 6, 2017
Overall good experience, clean and friendly with great service.
Comment from Hotel Management
Jun 8, 2017 by Guest Services, Hotel Management
Thank you for the feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Pleasant Stay

Posted May 23, 2017
Pros: Easy to find and get in and out of. Clean rooms. Friendly staff. Well put together.
Cons: Bed/pillow comfort... always #1 on my list! Also, noise. For such a nice place the outside-room noise was too much.
Location: Great location off Route 66 near downtown and not far from 1-40. Flagstaff is great... lots to do... the great outdoors!
The Double Tree by Hilton in Flagstaff, Arizona was a pleasant stay. 4 star +, love the area, will be back :)
Comment from Hotel Management
May 26, 2017 by Guest Services, Hotel Management
Looking forward to your next visit. Thank you for the review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2017
It was fine, room was outdated and had some cosmetic issues. Otherwise a perfectly fine stay.
Comment from Hotel Management
May 23, 2017 by Guest Services, Hotel Management
As we've just renovated our hotel, we are surprised with the comments about the rooms being 'outdated' but we would be interested in finding out (and resolving) any cosmetic issues you found.
5 out of 5
Recommended
for Everyone
by A verified traveler from alaska

Central location for hiking

Posted May 8, 2017
Very nice hotel in flagstaff as a central base for hiking the area. Close to downtown.
Comment from Hotel Management
May 18, 2017 by Guest Services, Hotel Management
Thank you for the feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Finding hotel

Posted May 3, 2017
Pros: Was clean
Cons: Directions and assistance from hotel receptionist.
We had an extremely difficult time finding the hotel from the airport. I called the receiptionist twice upon arrival while trying to find the hotel - got terrible directions. Very frustrated with hotel receptionist. Elevator went down during our stay -no other way suggested by staff to get to our room with luggage. Staff did not offer to assist with getting luggage to our room. I found out that there is apparently a walk way between the first and second building. Was not suggested to us.
Comment from Hotel Management
May 6, 2017 by Guest Services, Hotel Management
Thank you for your feedback, both positive and constructive. We will ensure our front desk team is well prepared to give directions to/from the hotel as well as within our hotel facilities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Navajo Mountain, Az

Nice quiet location with excellent restaurant

Posted Apr 29, 2017
Pros: The hotel was clean, quiet, and I felt safe particularly walking to and from the parking area to my room.
Cons: The staff may have felt a bit overwhelm during the lunch buffet rush, otherwise the staff was friendly and courteous.
Location: Great location for nearby shopping; Buffalo Park safe for strolls, jogging,...; photography opportunities everywhere; fresh air; a hub for travel.
I was there for two nights, three days of conference on-site with courteous staff for the hotel and the restaurant. Nearby walking areas for exercise or shopping.
Comment from Hotel Management
May 6, 2017 by Guest Services, Hotel Management
Thank you for your valuable feedback!
4 out of 5
by A verified traveler

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by GuestServices, Hotel Management
Thank you for the 4 stars.
5 out of 5
Recommended
for Everyone
by A verified traveler from san jose

Double Tree by Hilton Hotel Flagstaff

Posted Apr 21, 2017
Pros: I like the hotel lobby. Though this is not so big hotel, the front lobby looks so cozy and warm. They also gave some fresh baked chocolate cookies.
Cons: Maybe a coffee lounge where guest can still get some hot coffees especially there wasn't any coffee makers or microwave in the room.
Location: A very quiet and nice location.
The receptionist was very accomodating even if we checked in so late that night.
Comment from Hotel Management
Apr 27, 2017 by Guest Services, Hotel Management
Thank you for your feedback. We do appreciate the information. We would like to note that we DO have coffee makers in all guestrooms. Our suites also do offer microwaves as well. So glad you enjoyed the majority of your stay.