Ratings based on 557 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Experience

Posted Jul 26, 2016
Cons: Over priced
Location: Nice area. Lots of small shops and coffee houses
Free Wi-Fi was slow and kept freezing up. Nice grounds and area. Not much more to say.
3 out of 5
by A verified traveler from Phoenix, AZ

Nice Location

Posted Jul 25, 2016
Pros: The cleanliness of the room and bathroom was outstanding
Cons: Include a continental breakfast in the cost of the daily room rate.
Location: Location was good. Not a lot of things to walk to, though. Most of the businesses within walking distance were industrial or closed on weekends
Comparable hotels in the same area (Flagstaff) that cost about the same per night offered more in the way of amenities. Breakfast at this hotel was not included. The restaurant within the facility offered breakfast but at a very expensive rate. The lobby offered free coffee but the regular was empty at 7:00 when I arrived. The warm chocolate chip cookies at check-in was a nice touch but offering something in the lobby after dinner (coffee, tea, etc.) would have been nicer. We were "invited" to attend the Happy Hour in the lobby but drinks were expensive.
Comment from Hotel Management
Jul 25, 2016 by Guest Services, Hotel Management
We do appreciate your feedback and know that there are many choices for guests visiting Flagstaff. Ours is a full service hotel, unlike many in Flagstaff which offer limited amenities (few have onsite restaurants, bar, room service). With our full service options, breakfast is not included in all rates, but we do offer packages including breakfast. Your feedback about morning coffee is a great one and we'll follow up promptly with our Food and Beverage team to ensure our lobby coffee offering is regularly checked and refilled.
3 out of 5
by A verified traveler from Phoenix, AZ

Posted Jul 25, 2016
Tried 3 rooms before we got one that did not have an odor. Bed was not as comfortable as other DoubleTree Hotels I've stayed at.
5 out of 5
by A verified traveler from Dundee, Scotland

Excellent hotel in a fine location

Posted Jun 19, 2016
Pros: Friendly staff and amenities - a nice pool area and a great breakfast. The room was clean, spacious and comfortable.
Cons: All good
Location: It was within a mile of the main downtown areas with loads of great restaurants, cafes etc
The hotel had a great atmosphere about it from the friendly staff to the amenities to the spacious accommodation. It was excellent in all aspects and was one of the best hotels we stayed at during a three week visit to America.
Comment from Hotel Management
Jun 20, 2016 by Guest Services, Hotel Management
Thank you for such high praise. We are proud to be ranked among the best hotels in your visit to America.
2 out of 5
by A verified traveler

Dirty and Nasty

Posted Jun 4, 2016
Entering the room it had an oder of smelly socks. We also noticed material on the comfort cover which appears to be bold and other bodily fluids. Calling to the front desk asked for it to be changed, 40 minutes later called again indicating we were going out. Returning late we found a new comforter on the bed, actually covering the spots we complained about. They didn't change the cover sheet nor the comforter. Since it was so late we pulled off the soiled bedding and changed it ourselves. If your looking for cleanliness or service I suggest you book your reservation elsewhere.
Comment from Hotel Management
Jun 10, 2016 by Guest Services, Hotel Management
Please accept our apologies that your recent stay did not meet expectations. Know that your experience was not up to our standards and the concerns will be addressed with our team. We take guest concerns seriously and appreciate your feedback.
4 out of 5
by A verified traveler

Posted May 17, 2016
We stayed to nights. Big bath tube but had black mold in the Jets and some hair in the bottom of the tub. Everything else was clean. We left for the day and when we returned the bed was made but there was still garbage in the cans and empty used glasses on the counter. Being a little bit nit picky but for the price the garbage should be dumped and clean new glasses left.
Comment from Hotel Management
May 20, 2016 by Guest Services, Hotel Management
Thank you for your feedback. We will pass along your comments to our Director of Housekeeping to ensure our cleaning team is paying attention to the details.
2 out of 5
by A verified traveler

Posted May 8, 2016
Pros: Room size. Good bathroom products.
Cons: Service, room maintenance. Sagging, lumpy bed.
Very slow check in process. The front desk staff was more interested in answering the telephone than attending to the line of clients waiting to check in. The toilet ran throughout the night and the bathroom fan did not work.
Comment from Hotel Management
May 19, 2016 by Guest Services, Hotel Management
Please accept our apologies for the slow check-in. It's a learning process for our new agents to juggle phones with front desk checkin. We will continue training our team to ensure the best possible first impression.
5 out of 5
by A verified traveler

Posted Apr 27, 2016 on Hotels
Comment from Hotel Management
May 3, 2016 by GuestServices, Hotel Management
Thank you for the 5 stars!
4 out of 5
by Prolay

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Apr 28, 2016 by GuestServices, Hotel Management
Thank you for the 4 star rating!
2 out of 5
by A verified traveler

Stuck in the 1980's

Posted Apr 26, 2016 on Orbitz
Over priced for the type of room. Billed on the day I checked in for the full amount causing over draft charges to my account of $240.00. With all the competition in the area, I will be staying somewhere else on my next visit to Flagstaff.
Comment from Hotel Management
Apr 29, 2016 by Guest Services, Hotel Management
Please accept our apologies that you did not fully enjoy your stay. You are correct that there are many choices in Flagstaff, but please note that across all hotels it is standard operations to authorize the card upon arrival to verify validity. Upon check-out the actual charge is posted We hope this clarifies your concern whether you choose to stay with us or another area hotel on your next visit.