Ratings based on 609 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Nice stay in a small town

Posted Dec 3, 2016
We stayed here for 2 days and it was great! They have a shuttle to take you to and from the airport and downtown if they're available. They have 2 restaurants in the hotel which is very convenient. My husband and I ate at the Japanese restaurant and the chief was great!
5 out of 5
by A verified traveler from US

Posted Nov 2, 2016
Pros: Flagstaff personality!
Cons: nothing to complain about
Location: no comment
Great location, inside restaurants, reception at desk and responsiveness to requests
Comment from Hotel Management
Nov 20, 2016 by Guest Services, Hotel Management
So glad you enjoyed your stay!
5 out of 5
by A verified traveler from US

Posted Oct 24, 2016
Can't wait to stay there again. Our room was beautiful.
Comment from Hotel Management
Nov 20, 2016 by Guest Services, Hotel Management
Thank you for the recommendation!
5 out of 5
by A verified traveler

Great Weekend in Flagstaff

Posted Oct 9, 2016
I rented two rooms for the weekend as it was my son's wedding north of Flag. His junior suite was excellent and my wife (and two dogs) really liked our std. king room as well. We found both hot spas on the grounds (indoor and outdoor) to be clean and well maintained, unlike other places..... Great staff and a very nice property, we'll be back!
Comment from Hotel Management
Oct 11, 2016 by Guest Services, Hotel Management
We look forward to your next visit to Flagstaff. So glad you enjoyed your stay!
5 out of 5
by A verified traveler from Phoenix

Posted Sep 20, 2016
Pros: Clean and modern looking. liked the enclosed fire places...nice ambience
Cons: the adjustable cable latch on the right side of the upright work out machine was busted.
Location: close to everything, right off Buss 40, yet no perceptible road noise.
plush and comfortable. Heating system was noisy, so was the fridge but slept well
Comment from Hotel Management
Sep 28, 2016 by Guest Services, Hotel Management
We appreciate the feedback. Thank you for the 5 star review. * we've taken note of the issue with the upright workout mmaching and the HVAC unit.
5 out of 5
by A verified traveler

Posted Sep 20, 2016
Cons: breakfast buffet was expensive.
Location: close to restaurants, NAU, stores.
At check in I was met with a warm chocolate chip cookie.
Comment from Hotel Management
Sep 28, 2016 by Guest Services, Hotel Management
Thank you for the 5 star review.
5 out of 5
by A verified traveler from Phoenix

Nice and super convenient!

Posted Sep 19, 2016
Pros: Friendly staff. Easily accessible. Room was modern, up to date, clean and comfortable.
Location: Location was excellent! Plenty to see and do nearby
Stayed for a long weekend. Most hotels in this area were quite expensive! I have no idea why??? Double Tree is always reliable and this location did not disappoint. They were less expensive than some others nearby that are of the same quality level. Saved some money and stayed someplace that we knew would be nice!
Comment from Hotel Management
Sep 28, 2016 by Guest Services, Hotel Management
So glad you enjoyed your stay.
3 out of 5
by A verified traveler from Phoenix

Hair in bathtub

Posted Sep 19, 2016
I expected to have a clean room, but when you see hairs in the bathtub, it psychologically messes with the rest of the rooms cleanliness. I expected better. Also, not a fan of the bartender that night putting all the liquids in the glass and then steering with the straw 3 times for a margarita instead of using a shaker. Also, touching the top of the straw with her hands where i am supposed to drink from is not the most appealing thing. The hotel was sold out so changing rooms was not going to be an option.
Comment from Hotel Management
Oct 11, 2016 by Guest Services, Hotel Management
We thank you for your valuable feedback. We will share with our Housekeeping Manager as well as Director of Food and Beverage, as your comments will be very helpful training tools for our team
3 out of 5
by A verified traveler from Honolulu, HI

Lack of consideration

Posted Sep 6, 2016
Pros: the location is convenient.
Cons: Staff should be reminded to be more considerate of their guests comfort.
Location: There was a shopping center across the street.
The hotel front desk staff and restaurant staff were very helpful and nice. My only complaint was that across from my room was a employee's only room that apparently they use as a meeting room. On Saturday before 6 am there was a meeting and the staff who used the room were talking very loudly in the hall which woke me up. I overheard someone saying something about getting a banana. Didn't appreciate being woken up especially on a Sat morning by inconsiderate staff. I was in room 154.
Comment from Hotel Management
Oct 11, 2016 by Guest Services, Hotel Management
Please accept our apologies that your stay was anything less than perfect. We will share your comments with our management team to ensure that our staff is considerate of all guests.
4 out of 5
by A verified traveler

Posted Sep 6, 2016 on Hotels
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Thank you for the 4 star rating.