Ratings based on 629 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix az

Hotel in flagstaff

Posted Feb 6, 2017
The staff was so nice and very accommodating!! I will definitely come back again when I come back to snowbowl!!!
Comment from Hotel Management
Feb 10, 2017 by Guest Services, Hotel Management
Thank you for your recommendation! We look forward to your next visit to Snowbowl or Flagstaff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Experience in Flagstaff.

Posted Dec 27, 2016
Great hotel in all ways. There was a charge for breakfast which we were not expecting. I left cell phone charger. Called immediately. Was promised they would nail it next day. Now 10 days later it has not come despite 3 calls when we were assured it would be sent. Hopefully they will do that.
Comment from Hotel Management
Jan 4, 2017 by Guest Services, Hotel Management
Thank you for the 5 star review. We hope that you received your phone charger.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tempe Az

It is 1.5 h to Grand Canyon

Posted Dec 26, 2016
Awesome, clear room conditionddedcdddfgfffffgtdfcfkfucovcivvicbobgjcfkskskjxksneyxoakxdksmzjdiwlajxhckdlsnxjckfjscvdaxccccvgggggggfdeggfddg
Comment from Hotel Management
Jan 4, 2017 by Guest Services, Hotel Management
Thank you for your review!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice facility

Posted Dec 10, 2016
Pros: Staff was great
Cons: Nothing
Location: Nearby restaurants and shops, but not within walking distance.
Hotel property was in great condition, parking was easy and good location. Staff was super friendly.
Comment from Hotel Management
Jan 4, 2017 by Guest Services, Hotel Management
Thank you for the feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, very nice facility, great staff

Posted Dec 9, 2016
Pros: Rooms and lobby were excellent.
Cons: Some rooms are noisy or not ready for guests; hotel needs to work on this.
Location: Nearby to Route 66 shops and restaurants.
Check in was fast and easy. Lobby and rooms are all in great shape and everything worked. On the second stay this week, we were given a room which was musty smelling and no AC/heat working but were quickly switched to another room which was better. Location of the second room was above the loading dock but that early morning noise worked in our favor since we wanted an early start. All in all, not a bad place to stay.
Comment from Hotel Management
Jan 4, 2017 by Guest Services, Hotel Management
Thank you for the positive and constructive feedback. Very helpful comments!
2 out of 5
by A verified traveler from Phoenix, AZ

Posted Dec 8, 2016
Hotel itself and room very nice. Check-in and check-out staff was terrible and not accommodating. Rude staff.
Comment from Hotel Management
Jan 6, 2017 by Guest Services., Hotel Management
Thank you for the feedback. We typically do not get negative comments about our team. We will research staffing who assisted you to address these concerns promptly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay in a small town

Posted Dec 3, 2016
We stayed here for 2 days and it was great! They have a shuttle to take you to and from the airport and downtown if they're available. They have 2 restaurants in the hotel which is very convenient. My husband and I ate at the Japanese restaurant and the chief was great!
Comment from Hotel Management
Jan 14, 2017 by Guest Services, Hotel Management
Thank you for the 5 star review. We are pleased you enjoyed your stay and our Sakura Sushi & Teppanyaki.
4 out of 5
by A verified traveler

Posted Nov 24, 2016 on Hotels
didn' get much sleep. Noisy people above us.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Oh No! If you have noisy neighbors... please let our manager on duty know so that they can step in to assist.
5 out of 5
by A verified traveler

Wonderful experience

Posted Nov 24, 2016 on Hotels
Fabulous.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you for the 5 stars!
5 out of 5
by A verified traveler

My favorite hotel in Flagstaff!

Posted Nov 23, 2016 on Hotels
We come to Flagstaff for the health care and every time we come we stay at this hotel! It is my favorite hotel! Super nice, great staff, and in a great area close to everything!
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you for continuing to choose DoubleTree by Hilton Flagstaff! We are proud to be your favorite hotel!