Exterior

Reviews of Embassy Suites by Hilton Flagstaff

3.5 out of 5
Embassy Suites by Hilton Flagstaff
706 South Milton Road, Flagstaff, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 370 out of 1001 reviews" "
Rating 8 - Good. 257 out of 1001 reviews" "
Rating 6 - Okay. 174 out of 1001 reviews" "
Rating 4 - Poor. 122 out of 1001 reviews" "
Rating 2 - Terrible. 78 out of 1001 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean staff very friendly. I would highly recommend if going to the Grand Canyon for the weekend.
Stayed 2 nights in Apr 2024

10/10 Excellent

randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall fair
Stayed 3 nights in Apr 2024

6/10 Okay

Rita

Liked: Staff & service
Disliked: Property conditions & facilities
Multiple small complaints that just add up to a crappy night stay. Toilet seal bad so wet bathroom floor, room temperature cold and heating fan annoyingly loud, garbage and socks under bed, stained comforter, out of coffee at 8 am, surprise charge for parking and outrageous pet fee. I could go on. Staff, who were pleasant and professional, may have made adjustment to charges but if you book and pay through outside agency such as Expedia they say ‘nothing they can do’.I would steer clear of this hotel and will be booking directly through property from now on
Stayed 1 night in Apr 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Kiara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean room.
Stayed 1 night in Mar 2024

8/10 Good

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024

8/10 Good

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Mar 2024

4/10 Poor

richard

Stayed 1 night in Mar 2024

2/10 Terrible

Michelle

Disliked: Cleanliness, property conditions & facilities
The couch was torn , the pull out bed was absolutely uncomfortable, the hallways were filthy, the food in the morning was not that good, the elevator was dirty and someone had scratched the walls but the staff were nice. I brought my concern about how unacceptable it was that the couch was ripped and hadn’t been replaced so that ithe room looked presentable, the manager knew about it and tried to offer me another room or a discount.if I stayed another night. But I left, only to go to a much better hotel for half the price at Little America Hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Benjamin

Stayed 2 nights in Mar 2024

8/10 Good

Sharmel

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms looked very worn. Carpet was frayed, bathroom looked like it’s been caulked 20 times and phones didn’t work in the room. Our room also wasn’t made up when we were gone all day.
Stayed 2 nights in Feb 2024

2/10 Terrible

Crystal

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The heater in our room did not work and it was 20 degrees outside. When we turned on the heater it was super loud and sounded like a jet plane. We booked a king size bed, and were told upon checkin they over booked the hotel and only had 2 double beds available. Asked for a call from the manager and still have not received a call back.
Stayed 1 night in Feb 2024

8/10 Good

Dittie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Carrie

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great comfortable space for families. Nice to have breakfast included (it gets crazy busy and challenging to get food at certain times) and complimentary happy hour. Hotel is older and it shows in the worn carpet, stains on furniture, rusted metal throughout the bathrooms and stains on walls.
Stayed 1 night in Feb 2024

8/10 Good

Debra, Snowflake

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
room set up was nice
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

4/10 Poor

Adriana

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bad experience our toilet was clogged couldn't use the restroom upon arrival. Maintnance took forever to go we had to demand someone to clean as toilet overflowed or switch rooms but no other rooms available. Had to wait over an hour for them to go and wipe restroom not do a full cleaning.
Response from General Manager on Feb 2, 2024
We sincerely apologize for your inconvenience. Rest assured, we are addressing this issue promptly to improve our service. Thank you for bringing it to our attention

8/10 Good

Sepphora

Traveled with family
Liked: Staff & service, amenities
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Guadalupe

Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

6/10 Okay

Adolfo

Traveled with family
Disliked: Cleanliness
Wasn’t impressed for being an embassy suites , I’ve stayed at before . Carpet was dirty around hallways and some room furniture was dated and worn . Beds were clean though and comfortable.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 2, 2024
We appreciate your feedback. Addressing cleanliness and updating furniture are top priorities for us. We're glad you found the beds comfortable.

8/10 Good

Gary

Stayed 1 night in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

6/10 Okay

Elva

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

8/10 Good

Maria Corazon, Tucson, AZ 85743, USA

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

8/10 Good

Naveed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Bectsaida

Stayed 1 night in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

8/10 Good

PEILIN

Stayed 2 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Its old, carpet was dirty
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Octavio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was good
Overall was a good stay and would stay here again. Considering the season in Flag the price was fair. We really enjoyed the breakfast and happy hour. Location is good with access to anything we needed. The room was good for the most part. Kids enjoyed the sofa bed. Only downsides are the king bed wasn't the most comfortable and the air in the room didn't seem to be working right as it stayed pretty warm in the room no matter how low we set the temp.
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back. I apologize that the bed was not comfortable and that you had issues with the air conditioner.

10/10 Excellent

Susanlee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I wanted to start by saying that the staff was amazing. I’m not even sure how the room we stayed in (137) passed inspection The window opened up to the pool area with no safety measures to keep kids out of the pool area if they were to get out the window. I brought my 2 and 4 year old with us to enjoy the North Pole experience and the first thing my 4 year old wanted to do was open the window. I didn’t even want to leave the window open since they would have open access to the swimming pool area (which he noticed all in his own. He said “Mom, I can get to the pool from our room without having to go outside”) the other thing that was very unsafe was the security lock/ latch was so low on the door that my 2 year old was able to lock and unlock it on her own. We didn’t notice she even knew that she could do that until I walked out of the room while my husband was in the room with her and when I came back the latch to the door was locked and she is the one who locked it. While we were in the room we watched her unlock it on her own. This made me worried to have the kids sleep on the pull out couch. I wouldn’t consider staying here again with kids due to the lack of safety. These are a few safety measures I would take into consideration before putting another family with young kids in this room. My husband is a first responder and we are very aware of our surroundings given what he deals with on a daily basis. My in laws stayed in a room down the hall with the same window issue.
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Dear valued guest, thank you for your feedback. We apologize for the safety concerns you experienced and appreciate your insights. Rest assured, we take this seriously and will address these issues promptly. Your safety and comfort are our top priorities.

8/10 Good

Jasmine, Avondale

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

6/10 Okay

Clayton

Disliked: Property conditions & facilities
Sad state of affairs
There was a bucket in the middle of a hallway because of a leak. Our carpet was worn through in at least two areas. The heater made a high pitch whine when it was on for more than a few minutes, all thought he night. The tub does not have a no slip surface.
Stayed 1 night in Dec 2023

6/10 Okay

Venkata

Traveled with family and small children
Liked: Amenities
It's pretty old property, the cupboards were lose and hanging from hinges. Coffee table had nails sticking out of its legs. Staff forgot to clean the room after our first day of stay. Had to remind them Location is nice, breakfast was very good. Staff were nice
Stayed 2 nights in Nov 2023

8/10 Good

Tomoyuki

Stayed 1 night in Nov 2023
Response from General Manager on Feb 2, 2024
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Had a weird smell, great location and great breakfast
Stayed 1 night in Nov 2023

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one problem we had was the climate control. Two of our rooms were freezing. The staff provided space heaters which helped but the rooms were still cold. The other room was too hot to sleep comfortably.
Stayed 2 nights in Nov 2023

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from John on Nov 22, 2023
Thank you for your loyalty and staying with us. Happy Thanksgiving

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from John on Nov 22, 2023
Thank you for staying with us and wishing you a Happy Thanksgiving.

10/10 Excellent

Antonio, Litchfield Park

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say this hotel is one of the best in Flagstaff. Very convenient, clean, staff was friendly. The only thing was the lack of tables during breakfast, we had to sit in the lobby to eat the two days we stayed. Nothing to do with the hotel, but wish the other guest consider the ones that were standing/waiting for them to finish having their long conversations when they were done eating. Other than that I would defenetly recomment this hotel to my friends.
Stayed 2 nights in Nov 2023
Response from John on Nov 13, 2023
Thank you very much for your kind words and loyalty

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice comfortable stay. We slept well and were ready for the next leg of our trip.
Stayed 1 night in Nov 2023
Response from John on Nov 13, 2023
I am glad that you enjoyed your stay with us.

4/10 Poor

ALYSSA, Farmington

Traveled with family and small children
Disliked: Cleanliness, staff & service
The rooms were dirty. The coffee maker had scum and mold in the water reservoir. The heater did not work and ran 24/7.
Stayed 2 nights in Nov 2023
Response from John on Nov 7, 2023
Thank you for reaching out to me with the inconveniences of your stay. I do apologize for not delivering a stellar stay experience for you and your family. We are in the beginning stages of a remodel. Wishing you the best of 2023.Sincerely at your service The Embassy Suites Flagstaff Team.

4/10 Poor

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 219 was awful, about every 20-30 mins the air would turn on and a loud high pitched noise would come along with it. Something needs to be fixed
Stayed 1 night in Nov 2023
Response from John on Nov 7, 2023
Thank you for reaching out to me with the inconveniences of your stay. I do apologize for not delivering a stellar stay experience for you and your family. We are in the beginning stages of a remodel and have just had the HVAC units replaced. Wishing you the best of 2023.Sincerely at your service The Embassy Suites Flagstaff Team.

6/10 Okay

Joseph

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Property is dated. Service was very average.
Stayed 3 nights in Oct 2023
Response from John on Nov 7, 2023
Thank you for reaching out to me with the inconveniences of your stay. I do apologize for not delivering a stellar stay experience for you and your family. We are in the beginning stages of a remodel. Wishing you the best of 2023.Sincerely at your service The Embassy Suites Flagstaff Team.

4/10 Poor

Judy

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed. The room furnishings were old and worn. No towel racks in the bathroom. Charge $8 to park in Flagstaff??? I guess this pays for the free afternoon drinks. Breakfast was only one step above a continental breakfast, the omelets were flat and overcooked.
Stayed 3 nights in Oct 2023
Response from John on Oct 31, 2023
Thank you for reaching out to me with the inconveniences of your stay. I do apologize for not delivering a stellar stay experience for you and your family. We are in the beginning stages of a remodel. Wishing you the best of 2023.Sincerely at your service The Embassy Suites Flagstaff Team.

8/10 Good

james

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from John on Oct 30, 2023
Thank you for your loyalty and staying with us.

6/10 Okay

Jay

Stayed 4 nights in Oct 2023
Response from John on Oct 30, 2023
Thank you for your loyalty