Exterior

Reviews of Grand Motel

2 out of 5
Grand Motel
234 E. Route 66, Williams, AZ

Reviews

7.0

Good

Rating 10 - Excellent. 41 out of 177 reviews" "
Rating 8 - Good. 71 out of 177 reviews" "
Rating 6 - Okay. 26 out of 177 reviews" "
Rating 4 - Poor. 15 out of 177 reviews" "
Rating 2 - Terrible. 24 out of 177 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anyone Home
Couldn't find the office to book in and no one in the complex at all. Address was right, but the lights were out. Stayed at another location that cost more than plan that night. Had a looked at this place in the daylight while moving on. It was the same in the daylight as it was at night and looked closed. Have photos, but no time to post them.
Stayed 1 night in May 2019
Response from gm on May 29, 2019
We are not out of business and security was onsite! Your reservation was received cancelled by you or your party. We did not receive any calls from you regarding the reservation. We could have helped you if you had called. Most of the guest were out traveling for the day. HOW did you manage to leave a review if you did not stay??? Expedia had very laxed regulations on this.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The owner, Rich, could not have been more welcoming. The property was very clean.
Stayed 1 night in Dec 2018
Response from gm on Jan 10, 2019
We thank you so much for staying with us and leaving a kind review. We hope you return to see us in the future. Please call us and let us help you with your accommodations. Safe travels

2/10 Terrible

Madhav

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place
Stayed 1 night in Dec 2018
Response from gm on Jan 1, 2019
Sorry to see your response. You did not come see us to discuss your concerns. We try please all our customers. There is no reservation info to try to help you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice last minute stay
Room was clean and had slight renovations. Host was amazing. Needs a bathroom renovation and some new bedding.
Stayed 1 night in Sep 2018
Response from gm on Sep 19, 2018
We thank you for staying with us and leaving a review. It is always nice to see a name of the reviewer. What renovations would you suggest and was there a problem with the bedding. Please reach out to us directly so we can get some direct feedback. Thank you and Safe travels

10/10 Excellent

Amber, Mesa, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So perfect! The rooms are cozy and the new beds are heaven to sleep on. I loved all of the history! We were given great information for activities and food in the surrounding area. Mix it all together with beautiful weather and I really didn’t want to leave! The table area was our only challenge as it’s really tight to get in and out of as a grown adult but it wouldn’t be a deterrent since there is a beautiful pavilion that you can eat at outside.
Stayed 2 nights in Jul 2018
Response from gm on Jul 14, 2018
We thank you for staying with us and we are glad that your enjoyed your time here with us and in the town of Williams. Come see us again in the fall for the pumpkin train or Polar express. safe travels

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Historic Motel on the Morher Road
The night we were supposed to check in we were running late which meant we wouldn’t get there until after office hours. I called the motel and talked to Rich who was very accommodating. When we arrived at 11:30pm he was there and got us checked in. He was a great host. Made us feel like we were actual guests at someone’s home. The motel was really cute. It was like stepping back in time. I studied hotel/restaurant management so it was really fun staying in the first motel built on Route 66 in Williams and knowing the history of motels. Since it’s also a historic building it’s being kept as authentic as it can be. The beds were really comfy too. Better then some hotels I’ve stayed at. The room was really clean and it was nice having a fridge and microwave I would highly recommend staying here if you want to have a Route 66 experience. Additionally, if you book a motel, especially a historic motel, do not expect to have the luxuries of a hotel like an ice machine or room service. That’s what keeps motels like this quant.
Stayed 2 nights in Jun 2018
Response from gm on Jun 18, 2018
Thank you..... This is what we love our guest to experience at our motel. We hope you come back to visit us next time you want to get out of the Southern AZ heat. It was a pleasure meeting you both. Safe travels cheers

2/10 Terrible

Gil

Disliked: Staff & service, property conditions & facilities
Grand Motel
The day we got there for check in nobody was there. I had to call the motel and then he shows up late. During the check in process he spoke very harshly to an elderly couple who decided not to stay there.We decided to check in to the hotel next door as well,which was great. My wife called to cancel the reservation through Expedia and the representative got a hold of him and he was rude to her as well, before he hung up on her he stated we would still be charged.She attempted a second phone call and the same thing. So sad that hospitality and manners are not on this motels list. Please, please do not stay at this place. We travel to Williams AZ frequently and have never experienced anything like this. And to be fair because we didn't stay there I can't say anything about room cleanliness and room comfort on the survey that's why it's marked ok.
Stayed 1 night in Jun 2018
Response from gm on Jun 18, 2018
your review is totally fabricated and we are working with Expedia to have it removed. We are shocked you were able to leave such a review.

4/10 Poor

Blanca

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I think it was way overpriced for what it is.
Stayed 1 night in May 2018
Response from gm on May 30, 2018
We are sorry you feel that way. However, thank you for staying.....Safe travels

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
No ice machine. No offer to eimburse for ice we had to buy.
Stayed 1 night in May 2018
Response from gm on Jun 1, 2018
We are sadden to see you leave a disappointing review because we currently do not have an ice machine. What was all the positive things you experienced on our property during your visit? Thanks for staying. safe travels

2/10 Terrible

Jose

Disliked: Staff & service, property conditions & facilities, room comfort
No heat
When I stayed in the room in the winter time the room heat did not work, nor did they have hot water to take a shower.
Stayed 2 nights in Mar 2018
Response from gm on Apr 4, 2018
We apologize that you experienced a bad stay however, all our rooms have heaters and we have how water that is recirculated throughout. Foe these reasons we kindly asked that you checked your notes on your stay with us and kindly adjust you feedback as all our rooms are working. safe travels

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Okay place for one night stay
This hotel has been around since 1936 and the rooms are tiny. It’s a room better suited for a one nighter and we stayed three. The tiny bathroom didn’t have any electrical outlet, requiring a lot of creativity for styling your hair. Luckily I carry a power strip with me as the outlets in the room aren’t easy to reach. Other than the bed the only other furniture was a small table that held the lamp. The owner of the hotel offered many helpful tips for places to visit and eat in the area.
Stayed 3 nights in Mar 2018
Response from gm on Mar 17, 2018
We thank you for your review. This is a is a historic building and the rooms are not TINY, they are sized from 1936. They also did not have GFIC outlets in 1936 however, we are working with an electrician to be able to provide this feature in the near future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Find somewhere else to stay.
one of the light fixtures broke while we were there, the heater didn't work all that great and it took more than 3 hours for the room to warm up...but without the blankets we brought for our road trip, we would have froze! Place is small, falling apart and not very nice at all. Sign said new beds...but there is no way our beds were new...they were so uncomfortable. The towels were not white - barely even an off white - almost looked dirty. Parking is poor, rooms are small and ours smelled of must/dirt. The owner did say they were remodeling...at the same time telling us we were given one of the rooms not remodeled...even though we saw NOT one other person there he said they were full????
Stayed 1 night in Jan 2018
Response from gm on Jan 19, 2018
Sorry to read your troubles....however what you described does not seem to be our place. Please review your notes and kindly revise your review to reflect. Feel free to contact us directly ~ thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from gm on Jan 19, 2018
Thank you for your review

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from gm on Jan 19, 2018
thank you for taking the time to leave a review.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give yourself a taste of history.
You are stepping back in history here. Depression era tiny rooms including a garage! We found it very interesting imagining the Okies who passed thru w all their belongings packed into a jalopy. Some Depression era pictures on the wall would be good.
Stayed 1 night in Nov 2017
Response from gm on Jan 19, 2018
Thank you for your feedback. Property update: We are currently updating our rooms with new pictures and other improvements.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Misleading pictures of hotel
The Expedia listing erroneously (?) shows the hotel next door (The Lodge), which has a nice log cabin look. The Grand Motel is not nearly as nice looking on the outside, which was disappointing. Don't make the mistake we made by trying to check into The Lodge, based on the Expedia pictures. The room was clean and the beds were comfortable. There is no place to put bathroom items in the bathroom, and the heating/AC unit did not seem to turn off until the temperature was very different than the setting on the thermostat.
Stayed 1 night in Oct 2017
Response from gm on Nov 12, 2017
We are sorry to hear you were dissatisfied. We have not heard of any of your issues. The photos are correct on the web site. Our units are properly working. Next time, please talk to us in person so we may look at the problem and correct it for you. Safe travels

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic Motel on Route 66
Authentic motel on Route 66. Comfortable beds, great service. Walking distance to everything.
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveler

It was rated 2 stars, but I would only give it 1 star. It was very old, the room was very plain, but it did have a refrigerator and a good tv. We have stayed in several 2 stars before, and they were much nicer than this. The host was very helpful, though, so I'd give him 2 stars.
Stayed 1 night in Sep 2017
Response from rich on Nov 12, 2017
wow, thanks for the kind review. please research what lodging star ratings mean. It is old as it is the first motel built in Williams. Yes it is clean. Thank you for staying and work on leaving nice reviews.... cheers

8/10 Good

Risa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Canyon
We really appreciated that the owner gave us tips on enjoying the town and the Grand Canyon.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
the owner was trying to clean it up. he even parked my motorcycle under a car port to keep it dry. not a fancy hotel but clean.
Stayed 2 nights in Sep 2017
Response from rich on Nov 12, 2017
Thank you for your review. Not sure what you mean trying to clean it up? safe travels

8/10 Good

Walkman, Prescott, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to where you need to be in Williams.....
Very nice and accommodating, excellent host! Nice charming older hotel, well kept and maintained,,,,,
Stayed 1 night in Aug 2017
Response from ~gm on Sep 2, 2017
We have a great staff who takes a lot of pride in cleaning the rooms for our guest and we are glad you got to enjoy the cleanliness of our rooms. Thank you for your review. Safe travels ~ cheers

8/10 Good

Lorraine, Pottsville, NSW

Liked: Cleanliness, staff & service
Quaint very old motel, beautifully renovated.
Basic accommodation but spotlessly clean and very comfortable, and very inexpensive. Host Rich is very attentive and does an excellent job of making sure you are comfortable - but don't take his advice on where to eat. The restaurant he recommended was expensive and terrible, and didn't honour the discount voucher he gave us.
Stayed 2 nights in Aug 2017

10/10 Excellent

Romeo, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old West with modern accommodation
I was very impressed with the area knowledge of Rich, the owner. He was extremely professional, gregarious friendly, accommodating, and very helpful. What has been advertised is what you get and more. Whenever I go back to Grand Canyon, I will definitely stay there again.
Stayed 1 night in Aug 2017
Response from ~gm on Sep 2, 2017
We thank you for the nice review and we look forward to your return. It was a pleasure to meet you. Upon your return, you then can enjoy the additional upgrades we are working on. Safe travels.

10/10 Excellent

Teresa Logue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nostalgic hotel located walking distance from all the shops and restaurants in "old town" Williams. Had a great stay!
Stayed 1 night in Aug 2017
Response from rich on Sep 2, 2017
We would like to thank you for choosing to stay with us. We are glad you enjoyed your stay here and the town of Williams. Safe travels. Come back and visit

8/10 Good

Jessica Vaughan, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give It A Chance. Historical Building.
This building was the first ever hotel in Williams. It is on the National Register of Historic Places and has a plaque on the outside wall. It has a great story that's part of the town's history, so if you're looking for something experiential, you will definitely get that here. The owner is very personable and knows a lot about the town, the building, and the area. The hospitality is exceptional. The building is very old and may not have as many modern amenities or feel as a newer franchise, but they are in the process of making more improvements, and I found this hotel had a more local feel compared to the big chains that maybe can't keep up with their housekeeping like they should. The rooms are small, but that's part of its history. However, they are VERY clean and they're not all on top of each other, so the rooms are very quiet. Not even noise from the street. The bed was very comfortable and we slept good and hard. The bathroom is clean. I've stayed in more expensive hotels that weren't as clean. No mystery stains on the towels or linens. No unpleasant smells. No dust or dirt. Hardwood floors take the mystery out of carpet. I walked around barefoot and my feet stayed clean. Nice little patio in front of each room with chairs. Bedside charging outlets. LCD TV. Micro & Fridge. Beautiful lilac, snapdragon, & blue spruce flowerbeds. Minutes walk from shops & restaurants.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017
Response from rich on Sep 2, 2017
Thank you for rating your stay here with us. Safe travels

10/10 Excellent

Mei-Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute, comfortable, clean.
This is a historical motel in a historical town. The rooms are dated (as is expected for a historical motel), but they have new mattresses, clean wood floors, and a clean bathroom. Everything is walking distance in the cute town with food, shops, and entertainment. Best of all- the owner is super friendly and helpful. If you're visiting Flagstaff or Grand Canyon, this is a comfortable and affordable place to stay. Definitely recommend.
Stayed 1 night in Jul 2017
Response from rich on Aug 5, 2017
Your review is greatly appreciated. We are so happy that you enjoyed your experience here at the motel and Williams. We have scheduled additional updates to the motel here in the near future. Come back and see us. Safe travels

6/10 Okay

Steven

Liked: Cleanliness, staff & service, room comfort
An ok clean room in Williams AZ
Rooms were clean and beds were new and comfortable it was the first hotel built there and you can tell it could use some updates no shelves to put things on, no couch, table in kitchenette was way small not good for larger people to sit at the guy at the front desk was very friendly and very informative the continental breakfast was good we just needed a place to sleep and clean up and this place did the job overall our stay there was ok but i wouldn't pick it on purpose again. But it is a piece of history in Williams and the price was reasonable
Stayed 3 nights in Jul 2017
Response from rich on Aug 5, 2017
We are glad to hear you enjoyed the beds and the room was clean. We work really hard to satisfy our guest. We are receiving new shelves this week which will be installed in the bathrooms. The room size is from 1936 and does not allow enough room for a couch and the kitchenette can not accommodate a table. However, there is out door chairs and table to enjoy. Sorry to hear that you would not pick us again. You did mention upon check out that everything was great, I would have loved to talked to you then. safe travels

6/10 Okay

Traci

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Room was small but clean. There were no outlets in the bathroom and only one usable outlet in the bedroom. There was a small fridge and a microwave. It is in a great location within walking distance to restaurants, bars and gift shops.
Stayed 2 nights in Jul 2017
Response from rich on Aug 5, 2017
We explained that we are working with an electrician to install an outlet in the bathroom. There were no GFIC outlets in 1936 and this is no easy feature to install. Thank you for staying. safe travels.

8/10 Good

Chris

Liked: Cleanliness, staff & service
Manager was very helpful and gave some great advice on Route 66. If you are traveling on Route 66 and are looking for a place to stay that preserves that nostalgic feel, this is the place. Thank you for a wonderful experience!
Stayed 1 night in Jul 2017
Response from rich on Aug 5, 2017
thank you for a kind review. Sounds like you really enjoyed your stay. That is GREAT!!! safe travels

8/10 Good

danny L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017
Response from rich on Jul 29, 2017
Thank you for staying with us and for rating your stay. safe travels

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't choose this one!
We drpve aesu and forfeited fhe fee It smelled like it hadn't been open in months, the comforters were stained and dirty, there were no screens on the windows so we couldn't air it out. Worst mptel ive ever stppped at!
Stayed 1 night in Jul 2017
Response from rich on Jul 29, 2017
Vi takker for at du bor og for å forlate en anmeldelse, men vi ber deg om å sjekke notatene dine som du kan være forvirret om fakta av motell og å revidere din vurdering av motell. Vi har vindusskjermer på alle vinduer, ettersom dette kreves av fylket. Vi vasker alle dyner på en tidsplan og etter behov i mellom. Vi oppfordrer i fremtiden til å snakke med personalet om dine bekymringer / problemer, så vi har mulighet til å rette opp det. Hvis du ikke snakker med staben eller la navnet ditt være på anmeldelsen, kan vi ikke se nærmere på dette fordi vi ikke kan bekrefte anmeldelsen din. Hvis du vurderer er riktig, og hvis du hadde snakket med oss, kunne vi ha hjulpet deg med dine problemer. Vi inspiserte alle rommene og vi så ikke de samme problemene som du oppgir. Trygge reiser

8/10 Good

Bud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Response from rich on Jul 15, 2017
Thank you for staying with us. Have a safe travel

10/10 Excellent

Chris, New Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit of History
A very fun hotel to stay in. It is a historical hotel in Williams, built in the 1930's. Clean, simple and enjoyable. The rooms still use a key to open, not a card, and the clerk walks you to your room instead of just telling what number you are in. Friendly staff with knowledge of the surrounding area. Willing to recommend somewhere to eat or places to stop and see.
Stayed 2 nights in Jul 2017
Response from gm on Jul 12, 2017
We thank you for taking the time to leave a review and your experience at our motel and the town of Williams. We work hard to ensure that you will enjoy your stay with us. Come back and see us as we are always making new improvements everyday. Safe travels and come back and see us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner was very friendly and had lots of wonderful restaurant recommendations.
Stayed 1 night in Jun 2017
Response from rich on Jul 12, 2017
We are glad that you enjoyed our motel and had a memorable time in Williams. We wish you a fun and safe travel.

10/10 Excellent

Christi, Mesa, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAYING HERE FROM NOW ON
We love this place! The beds are new and very comfortable! (This is not the case at any of the other places we've stayed at in Williams). Very clean rooms. Friendly, homey atmosphere. One of our favorite parts was the private patio with table and chairs in front of each room. The owners are fabulous. Very helpful with lots of info on area attractions, restaurants, and history. It's right on Route 66- walking distance to shopping, restaurants, and the nightly gunfight shows. Only a 5-10 minute drive to Bearizona, the Grand Canyon Deer Farm, and the Grand Canyon Railway. This was the first motel in Williams and the new owners are doing a great job bringing it back to its glory days.
Stayed 3 nights in Jul 2017
Response from gm on Jul 12, 2017
It was a pleasure to have you and your family stay with us for a few days. I think our kids had lots of fun over the 4th of July. My son says bring back the DUCK.....lol. We look forward to future stays from you. Thank you for taking the time and leaving such a wonderful review of the motel and Williams. When you need a cooling from the heat of Phoenix come and see us!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2017
Response from rich on Jul 10, 2017
Thank you for your review and staying at our motel. We are glad you enjoyed your stay here. Come back and visit.... safe travels

8/10 Good

N, Las Vegas, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not your average "Motel"
I had high hopes but low expectations from this 1937 "vintage" motel. After reading previous reviews I decided to give it a try. My kids and I were pleasantly surprised - our room was clean and comfortable. The continental breakfast was much more than expected from this little place - bagels, muffins, toast, yogurt, coffee, juice and cereal. A giant improvement over the prepackaged sweet roll and apple we had from a competitor down the block on our last visit. If you are expecting the Hilton, stop elsewhere. If you are ready to step back in time, have a good nights sleep and a good breakfast then this is your place!
Stayed 1 night in Jun 2017
Response from gm on Jul 1, 2017
We thank you for staying and bring this issue to our attention. The fan must be off balanced and there are safety connections which prevents it from falling. It is always best to discuss any issues or concerns with the property so we may address it immediately. We strive to provide a nice, safe and enjoyable place to stay. Safe travels

8/10 Good

mendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from rich on Jun 26, 2017
Thank you for staying with us. We work hard to try to please all our guest. Safe travels.....gm

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Motel with lots of charm
Very clean and nice. A little expensive and limited parking but enjoyed our stay.
Stayed 1 night in May 2017
Response from rich on Jun 7, 2017
Thank you for taking the time to leave a review. We do work hard to make sure all our rooms are clean. As this is a seasonal town the price is set competitively. Thank you staying and have a safe journey.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Nice owner, Not Grand Motel.
Owner was very nice & helpful about area. However, the room should have cost half of the price. Very dated, poor condition. There was no outlet in bath to dry hair or outlet near a mirror. Only 3 prong plug for laptop was in kitchen. All outlets loose or burned. No dresser, desk or chest to put toiletries or clothes on. One folding chair. Kitchenette was a sink, microwave & mini fridge. Terrible drafts around door & Windows. The bed was good. Photos online totally misleading, not what you get.
Response from General Manager on Jan 9, 2017
We are sad to see your unsatisfied review however, the things you spoke of are not accurate to our motel. We kindly ask that you review your itinerary records to your stay as your remarks don't match our motel. We thank you in advance.

8/10 Good

Alexis, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Motel with Easy Access to Grand Canyon
Very good experience! The hotel manager was helpful in giving us tips, recommended restaurants and various route suggestions in preparing to head to the Grand Canyon. The motel was clean, the room was warm (we went in the winter months when it was freezing outside), and we were even offered continental breakfast. Overall, it was a really positive experience.
Response from gm on Jan 11, 2017
Thank you for taking the time to leave us your feedback. We do work hard to make your stay enjoyable. Upon checking in, we kindly informed you (all our guests) that we do offer additional room service upon request including the towel change. We do not enter the room unless requested.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, but clean and comfortable
The facilities was the first hotel built in Williams. It maintains the charm of the old structure, but with updates for comfort. The room was small, but the bed was very comfortable. The bathroom too was small, but good pressure and temperature on the water. I will definitely stay here again in the future.

10/10 Excellent

Nicole, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Historic Location
Staff was amazing. They are refurbishing this historic motel & doing so while keeping all of the integrity of the 1930s style/set up & we LOVED it. The nastalgia was so worth it. We are so excited to see it come back to life & look forward to staying again during our next visit to Williams. <3
Response from gm on Dec 20, 2016
Thx!!! Come back and see us in the spring as we only have a little portion of exterior painting left to complete as the winter came a little early. Looking real good and the guest are loving it. We are painting the building back to the original color of 1936.

4/10 Poor

Mary, Calif

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and worn out
Very expensive for small rooms . Old and worn out, so much for nostalgic and very uncomfortable. The bed is right by the front door. I can hear people chatting on the porch.
Response from gm on Oct 22, 2016
HISTORIC property and town. You booked a stay in a historically town.....The double room that you booked is the original layout as we are a historic building. If we were to charge the room layout we would lose our historic status and plaque. The double rooms also gives privacy for our travelers. If you had talk to the staff we could have tried to help you with your challenges.

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience of my life!!
This was possibly the worst experience from a booking I've experienced. The room was not clean, the toilet was plugged and owner (operator) was unaccommodating and rude.
Response from General Manager on Dec 20, 2016
We checked our daily logs and we were unsuccessful in finding you name showing that you stayed with us. Maybe you confused our property with another as all our rooms are cleaned daily and are all inspected prior to any guest checking in. Please kindly revise or remove your review.

8/10 Good

Retired

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Peace of History, Great People
We were lucky to find this hotel. It truly is a very special place to stay & represents some very special history in this area. The owner is Very Nice & goes the extra mile to make your stay enjoyable! WILL return in the future. My wife & I are on a three week tour of "the west" & this added to our trip.
Response from gm on Oct 2, 2016
Thanks for staying with us. We are glad you enjoyed your stay as we work hard to make our guests happy and appreciate your feedback!

8/10 Good

Senior , B, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
You can walk everywhere in town.
The owner is working on painting the outside of hotel. It will look nice when done. I felt safe in the area. Breakfast was basic, oatmeal, bangles, fruit. No problem for me. A suggestion to owners, put a picture in the room to make it less bland. I enjoyed my stay in Williams.
Response from gm on Oct 2, 2016
Thank you for your review and feedback. We are working on theming the rooms as this will add character to each room. Come back and see us to experience the new look. Safe travels

10/10 Excellent

john, Mesa, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Location, Location.
Clean room with a new bed. Couldn't ask for a better location, walk to every attraction in town. Rich, owner/manager was very friendly and informative not only about where to eat, must see attractions and night life hot spots but History and photos of Williams. Thanks Rich for making our stay in Williams AZ on Route 66 a memorable visit, also for letting us take two spots with are long bed extended cab Chevy. I'm guessing that in 1930, when the motel was built, vehicles were a bit smaller than our truck. We are looking forward to staying at your Motel again when you finish your renovation paint scheme as it was back in the Route 66 Motels HeyDay. We'll drive my wife's Camaro next tim to not hog up two spots. Oh yeah, Thanks for the 10% off food coupons, free continental breakfast and History lesson.
Response from gm on Oct 2, 2016
:) thank you for the kind words. We look forward to seeing your Camaro and sharing with you what's new here at the motel. We try our best to make sure you have a memorable stay here at the motel. See you on the next visit to Williams!!!