Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Calif

Old and worn out

Posted Oct 14, 2016
Pros: To appreciate that I don't live in era than where you have to contend with spartan accommodation when traveling for vacation
Cons: They should just do one room vice two bedroom because of privacy issues.
Location: Grand Canyon
Very expensive for small rooms . Old and worn out, so much for nostalgic and very uncomfortable. The bed is right by the front door. I can hear people chatting on the porch.
Comment from Hotel Management
Oct 22, 2016 by gm, Hotel Management
HISTORIC property and town. You booked a stay in a historically town.....The double room that you booked is the original layout as we are a historic building. If we were to charge the room layout we would lose our historic status and plaque. The double rooms also gives privacy for our travelers. If you had talk to the staff we could have tried to help you with your challenges.
4 out of 5
by A verified traveler

A Peace of History, Great People

Posted Sep 29, 2016
We were lucky to find this hotel. It truly is a very special place to stay & represents some very special history in this area. The owner is Very Nice & goes the extra mile to make your stay enjoyable! WILL return in the future. My wife & I are on a three week tour of "the west" & this added to our trip.
Comment from Hotel Management
Oct 2, 2016 by gm, Hotel Management
Thanks for staying with us. We are glad you enjoyed your stay as we work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler from B, San Diego

You can walk everywhere in town.

Posted Sep 27, 2016
The owner is working on painting the outside of hotel. It will look nice when done. I felt safe in the area. Breakfast was basic, oatmeal, bangles, fruit. No problem for me. A suggestion to owners, put a picture in the room to make it less bland. I enjoyed my stay in Williams.
Comment from Hotel Management
Oct 2, 2016 by gm, Hotel Management
Thank you for your review and feedback. We are working on theming the rooms as this will add character to each room. Come back and see us to experience the new look. Safe travels
5 out of 5
by A verified traveler from Mesa, AZ

Location, Location, Location.

Posted Sep 26, 2016
Pros: Cleanliness, Location and Rich, Owner
Location: Stroll down Route 66 plenty of great shops, restaurants, train station and live bands to entertain during evening outings
Clean room with a new bed. Couldn't ask for a better location, walk to every attraction in town. Rich, owner/manager was very friendly and informative not only about where to eat, must see attractions and night life hot spots but History and photos of Williams. Thanks Rich for making our stay in Williams AZ on Route 66 a memorable visit, also for letting us take two spots with are long bed extended cab Chevy. I'm guessing that in 1930, when the motel was built, vehicles were a bit smaller than our truck. We are looking forward to staying at your Motel again when you finish your renovation paint scheme as it was back in the Route 66 Motels HeyDay. We'll drive my wife's Camaro next tim to not hog up two spots. Oh yeah, Thanks for the 10% off food coupons, free continental breakfast and History lesson.
Comment from Hotel Management
Oct 2, 2016 by gm, Hotel Management
:) thank you for the kind words. We look forward to seeing your Camaro and sharing with you what's new here at the motel. We try our best to make sure you have a memorable stay here at the motel. See you on the next visit to Williams!!!
4 out of 5
by A verified traveler from NJ

Williams' historic hotel being restored

Posted Aug 14, 2016
Pros: Friendly owner will tell you all about the history of the town and recommend things to do. Nice breakfast in the morning with outdoor gazebo.
Cons: Don't be put off by the parking lot and outside appearance--this historic hotel is being renovated/restored.
This is the oldest hotel in Williams and the owner is in the process of renovating and restoring it. Rooms are clean and modern, and you'll be near all the shopping and restaurants.
1 out of 5
by A verified traveler

Got there to be told they had no vacancy!!

Posted Aug 8, 2016
Arrived after a very long drive, with 2 young children to be told Expedia had over booked there were no rooms !!! After the initial shock I went on line and found another Motel, I called Expedia, if this ever happens they have a help team who will find you a room.
5 out of 5
by A verified traveler from CT

Great owner; hotel full of history

Posted Aug 6, 2016
We had a great experience at the Grand Hotel! Great owner, lots of interesting history, and good breakfast. We're very happy with our stay.
Comment from Hotel Management
Aug 21, 2016 by gm, Hotel Management
Thank you for choosing to stay with us. We work hard to ensure you enjoy your stay with us.
1 out of 5
by A verified traveler

Posted Aug 4, 2016
Very small rooms, no blankets or hair dryer. In the process of being renovated, but much work is needed.
Comment from Hotel Management
by gm, Hotel Management
we remove the blankets from the rooms in the summer and are available upon request. We are working with an electrican to provide wall fixed hair dryers in each room. Until then they are available upon request. As when we checked you in, please see us if you need anything. You never asked for anything. We are not renovating, we are now painting the exterior since the water restriction was removed. Thanks
4 out of 5
by Monique

Terug in de tijd met een glimlach

Posted Jul 19, 2016 on Hotels
De Grand is het oudste hotel van Williams en wordt op dit moment gerenoveerd door de nieuwe eigenaar. De kamers zijn niet groot, maar bieden alles wat je nodig hebt. Voor de deur een gunshow en restaurants en leuke winkeltjes in de buurt. Ontbijt was ook prima. Ben erg benieuwd naar het resultaat van de restauratie in oude stijl.
5 out of 5
by A verified traveler

Hometown home

Posted Jul 10, 2016 on Hotels
Clean, comfort pleasant experience. Made us feel like time trave and spend nights at hometown home.