Hotel staff were courteous & helpful. Continental breakfast offered was worth the $4\day charge. The location afforded a beautiful view of the Peaks. There was heavy snow the 3 days I stayed & maintenance upkept grounds & public areas throughout it all.
My only complaint was the cleanliness of the room: a crusted yogurt or smoothie blob on carpet & an unvacuumed area by dust ruffle. Other than that, the amenities provided & prompt reconcilliation of aforementioned issues have proven to me they care about their customer's experience.
Comment from Hotel Management
Jan 27, 2017 by Frank B., Hotel Management
Wow; we loved reading your detailed review and feedback! We're delighted to hear your comments and know that you had such a memorable stay from the overall accommodations to our friendly staff. In regards to your comment on the carpet, I have addressed this with our head of housekeeping to ensure this is an item that is carefully monitored moving forward. This is not the level of quality we provide and again, apologize that this was the case during your visit. Despite this concern, I do hope we have the chance to serve you again!