Ratings based on 2,900 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
80% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Taiwan

注意房型位置和設備是不是有老舊故障

Posted Dec 6, 2016
離高速公路那一側的房子車子經過的話會聽到聲音 浴室的抽風扇半故障會嘎拉嘎拉的響 不是睡得很舒服...
3 out of 5
by A verified traveler

Convenient hotel for closeness to main roads

Posted Dec 5, 2016
Only stayed one night. No time to try any other services. Was not informed of breakfast times.
Comment from Hotel Management
Dec 6, 2016 by Amanda S., Hotel Management
First, thank you for taking the time to share your review on your recent stay. I'm glad the convenience of our hotel worked for your travel needs. I apologize for the inconvenience that you were not informed of the breakfast times as this is a standard item that should always be addressed with each guest. We will continue to work hard and hope to serve you again in the future.
5 out of 5
by A verified traveler

Grand Canyon weekend

Posted Dec 5, 2016
Hotel was clean ...Staff was very nice.... Breakfast was good changed a little each day... Location close to many stores and restaurants....
Comment from Hotel Management
Dec 6, 2016 by Amanda S., Hotel Management
Thank you so much for your kind words on your recent Grand Canyon trip! I'm so delighted to hear your comments, especially the cleanliness of the hotel and our staff. These two items are truly what sets a hotel a part from another and really pleased we exceeded your expectations. We hope you will choose our hotel on your next visit to Flagstaff and that you enjoyed your trip to the Grand Canyon. Safe travels home!
4 out of 5
by A verified traveler from Southern California

Posted Nov 28, 2016
The hotel staff was great. My only issue is that the bed was to hard. I will be staying here again next year.
Comment from Hotel Management
Nov 29, 2016 by Amanda S., Hotel Management
Thank you for your feedback and nice comments. We are always happy to try and make your stay the best it can be, if that means changing rooms to find the best fit, we will do our best to facilitate that. On behalf of the entire GreenTree Inn Flagstaff staff, we look forward to serving you on your next visit.
3 out of 5
by A verified traveler from US

Big room but not so comfortable

Posted Nov 26, 2016
Our suite had a lot of space, but it looked so old. The heater wasn't working well. I loved the location.... was so close to the a shopping center.
Comment from Hotel Management
Nov 28, 2016 by Amanda S., Hotel Management
Thank you for your willingness to share your feedback on your recent stay. I'm glad you enjoyed the convenience of our location and had plenty of room in your suite. We have noted your comments and will be sure to have our maintenance staff look at the heater issue immediately to ensure it's working properly. Please let us know if you experience these issues during your stay so we can properly accommodate you as this is our main goal. We hope you will have another opportunity to stay with us again and appreciate your feedback.
4 out of 5
by A verified traveler from Garden Grove, Etats-Unis d'Amérique

Posted Nov 24, 2016
Other than the initial smell of cigarette smoke when we first entered the room, everything was way more than expected. The staff was very helpful and friendly, the room was clean with a refrigerator and microwave, & it was pet friendly. The breakfast was a surprising spread of waffles, omelettes, biscuits and gravy, eggs, potatoes and continental options. For $60/night, it was a great deal!
Comment from Hotel Management
Nov 28, 2016 by Amanda S., Hotel Management
Thank you for taking the time to share your feedback. I'm glad your stay was more than you expected and then some! Our staff will be delighted to hear about your experience and appreciate your positive comments. I am concerned however that your room smelled of smoke when you first entered and will address with our housekeeping manager since our hotel rooms are non-smoking. We hope to see you again soon for another memorable stay.
5 out of 5
by A verified traveler from US

Nice, quiet, clean

Posted Nov 19, 2016
Pros: Location and cleanliness with knowledgeable, friendly staff.
Cons: NA
Location: Close to interstate and quiet.
The hotel staff was helpful and friendly. The room was clean, quiet, and spacious. The hotel is located near the interstate with easy access.
Comment from Hotel Management
Nov 22, 2016 by Amanda S., Hotel Management
We really appreciate you choosing GreenTree Inn Flagstaff! We love hearing comments like yours and will definitely share this with our staff as they enjoy hearing such positive feedback. We truly enjoy assisting guests and I'm glad to see that we went above and beyond. Thanks again and look forward to seeing you again.
3 out of 5
by A verified traveler from Gilbert, United States of America

Close to the I-40

Posted Nov 19, 2016
Pros: The front staff was amazing!
Cons: Cleanliness of the bathroom
Location: Close to downtown, about a $8 UBER ride. Across the street from Walmart and very, very close to I-40
We just stayed one night. We were asked if we wanted a room on the first or second level and we chose the second. But it happened to be at the top of the stairs. It was very noisy because of being so close to the I-40. The beds were comfortable, but could have used a heavier blanket. The bathroom was a bit dirty for "just" being cleaned.
Comment from Hotel Management
Nov 22, 2016 by Amanda S., Hotel Management
Thank you for noting how amazing our front desk staff was! We really appreciate you taking the time to share your review and feedback with future travelers. I have addressed your concern regarding the bathroom with our housekeeping staff and assure you that this is not standard of our hotel. We hope you will give us another chance and provide an exceptional experience on your next stay with us.
4 out of 5
by A verified traveler from US

Posted Nov 18, 2016
Nice stay, but breakfast could use some improvement.
Comment from Hotel Management
Nov 18, 2016 by Amanda S., Hotel Management
Thank you for sharing your feedback on your recent stay and glad to hear that you enjoyed your visit. I have noted your feedback, which will assist us in improving future services and offerings at our hotel. We hope to see you again soon!
5 out of 5
by A verified traveler from US

Plant your flag at Green Tree inn in Flagstaff

Posted Nov 16, 2016
Location: Was just passing through .
Affordable and comfortable and complimentary paper was much appreciated ... Friendly staff as well.
Comment from Hotel Management
Nov 17, 2016 by Amanda S., Hotel Management
Thank you so much for sharing your great experience with others! We appreciate you taking the time to share the details on your recent stay, specifically noting the comfort of our hotel and great customer service you received from our staff. I will be sure to let our other staff members know, as they will be thrilled to hear your praises. Thanks again for taking the time to submit your review and we hope to see you again on your next pass through.