Ratings based on 868 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location close to NAU

Posted Feb 6, 2017
Pros: Fresh rooms and the staff was excellent
Location: Great location close to shopping, dining and the university
Hotel lobby staff very customer service oriented, great first impression. The rooms are very clean and recently renovated. very quiet location
5 out of 5
Recommended
for Everyone
by A verified traveler

This hotel is perfect for 3 stars

Posted Jan 17, 2017
This hotel is clean and comfortable and we'll stay here again next time we're in town. We stayed at the Drury the night before and paid $100 more and this hotel was cleaner and our room was bigger. Staff at both places were very nice. Drury has a better location.
Comment from Hotel Management
Jan 17, 2017 by Toby, Hotel Management
Thanks for the great review. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything

Posted Dec 12, 2016
Nice clean hotel we arrived around 7:30 pm front desk clerk very nice and knowledgeable .Hotel was very convenient near everything will come back!!! We stay two nights
Comment from Hotel Management
Jan 2, 2017 by Toby, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great stay!

Posted Nov 26, 2016 on Orbitz
Pros: All the amenities available to guests
Cons: Everything was great
Location: Great restaurants near by. Easy access to town and freeway. Area still very quiet.
The hotel was lovely and great amenities. Rooms were incredibly comfortable and clean. The indoor pool was a great feature open late for guests and the breakfast was fantastic. It was a wonderful stay
Comment from Hotel Management
Jan 2, 2017 by Toby, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A verified traveler

Rough Stay

Posted Nov 17, 2016 on Hotels
Wasn't very pleasant as the hotel only had one (1) elevator that everyone used including staff. Also the hotel as going through renovation and equipment took up a lot of parking lot space.
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Thanks for staying with us. I would like to apologize for the challenges that you had while you were staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
The beds were very "mushy" way to soft. I typically can sleep on anything, not theses beds!!
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Families
by A verified traveler from USA

Friendly staff

Posted Nov 14, 2016
Location: Nice location with restaurants and shopping nearby.
The beds were comfortable, as were the pillows. The room came with a Keurig coffe maker which was nice. The television was nice but the cable channel ordering was weird. I didn't get the 4-12, 4-13,15-123, etc. format. The pool hours were great. A deciding factor was this hotel had an indoor pool while most in the area only had outdoor ones.
Comment from Hotel Management
Nov 15, 2016 by Toby, Hotel Management
Thanks for the excellent review!
4 out of 5
by A verified traveler

Close to activities.

Posted Nov 14, 2016 on Hotels
Service is great. Location is very convenient to freeway. Good eating options near by. They are renovating which will help the overall appeal. Would stay again
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler

Convenient and clean

Posted Nov 7, 2016 on Hotels
very nice and convenient - staff was helpful - room service was quick and food was good
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Thanks for the excellent review!
4 out of 5
by A verified traveler

Posted Nov 5, 2016 on Hotels
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Dear Contributor: Thanks for the excellent review! We are happy to hear you found the hotel to your liking. We look forward to welcoming you back next time your in town. Toby Gladden General Manager Hilton Garden Inn-Flagstaff