Ratings based on 744 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pty

In the middle of the city

Posted Feb 5, 2016
Just Great!! Everything that we need was accomplished...
Comment from Hotel Management
Feb 5, 2016 by Toby, Hotel Management
Thanks for the great review! We truly appreciate all your kind words. We look forward to welcoming you back soon. Toby Gladden General Manager Hilton Garden Inn-Flagstaff
4 out of 5
Recommended
for Everyone
by A verified traveler

great place, mushy bed

Posted Feb 1, 2016
Staff and cleanliness were most important, and they had it there. Only complaint was the memory foam bed was so soft it was bad. too mushy is not a good nights sleep.
Comment from Hotel Management
Feb 5, 2016 by Toby, Hotel Management
Thanks for the great review! We truly appreciate all your kind words. I'm sorry to hear the bed was uncomfortable for you. Next time ask about our adjustable mattress. We think they are the best hotel beds in the industry. We look forward to welcoming you back soon. Toby Gladden General Manager Hilton Garden Inn-Flagstaff
5 out of 5
Recommended
for Everyone
by A verified traveler from New Lenox, IL

Great hotel, very cozy

Posted Jan 21, 2016
Pros: Very clean, contemporary room. We loved the indoor pool and sauna.
Cons: Free breakfast would have been a great option.
Location: Walking distance to restaurants.
It was great cozy hotel to spend the night on a cold wintery night. It was walking distance to restaurants. Our room was very clean and very cozy bed. Had a great night's sleep, very quiet.
Comment from Hotel Management
Jan 25, 2016 by Toby, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Jan 13, 2016
It wasn't as nice as other hiltons but still nice.
Comment from Hotel Management
Jan 14, 2016 by Toby, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2016
Hotel was in decent shape. Missing a lot of the little things that would make it nicer. Breakfast was excellent! Staff was friendly. A little pricey for the size room and amenities.
Comment from Hotel Management
Jan 15, 2016 by Toby, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! What were some of the missing items that would have made your stay nicer?
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great location and fabulous staff

Posted Jan 1, 2016
Pros: Very comfortable bed, great staff.
Cons: Noisy toilet!
Location: Close to the Snowbowl, downtown Flagstaff, interstates and the airport.
We spent 4 nights here, used it as a base for touring. The staff were all wonderful, knowledgeable about the area and very polite. The bed was comfortable, free tea and coffee, muffins and cookies in the lobby and a coffee maker in the room. The restaurant, Coco's, does a really good breakfast.
Comment from Hotel Management
Jan 14, 2016 by Toby, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2015
overall guests were happy with the hotel. also if they have found the dbl room a little bit small
Comment from Hotel Management
Jan 14, 2016 by Toby, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel cómodo

Posted Dec 6, 2015
Si quieres tener una estancia agradable mientras estés por alguna otra razón en flagstaff, comidas instalaciones y gente amable, por las mañanas tienen un buffet rico.
Comment from Hotel Management
Dec 8, 2015 by Toby, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Welcoming

Posted Dec 5, 2015
Pros: Lobby bright with cozy fireplace.
Cons: Met all our needs.
Location: Coffee shop next door. Across the street from stores. Not far from freeway and close to interesting things to sight see.
Excellent experience! Check in was a breeze, friendly staff. We asked about things to do they offered dinning options, walk about in "old town" district very cute all decorated for Christmas. Our room was very clean and comfortable, We will book again.
Comment from Hotel Management
Dec 8, 2015 by Toby, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel staff could not have been nicer!!!

Posted Nov 30, 2015
Fantastic staff. Would like to especially thank Bryan. He really went out of his way to help us when we had noisy families next to us. Eric very helpful too. Lovely weekend restaurant staff. Cynthia. Especially !! All so friendly and helpful. Breakfast very good value. Varied. Fresh. Nice venue. Good little gym. We extended our stay we liked it so much. Would highly recommend to anyone staying in flagstaff
Comment from Hotel Management
Dec 17, 2015 by Toby, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Toby Gladden General Manager Hilton Garden Inn-Flagstaff Toby.Gladden@hilton.com 9282268888