No conformation for our rooms.
Posted Mar 15, 2017
Arrived 5:00 pm, was told " We never got your room CONFORMATION, you should not have used a third party to book your room. My wife and I were then found a "Smokers" room, which smelled very bad, neither of us smoke, its now late, were tired, hungry and its also spring break. I had no choice, I had to take it, hundreds of people in town (I`ll be in the dog house for weeks, sleeping on the couch when we get home for sure) The next day, all of a sudden, a room is now avalable. The reason I booked with "Hilton Garden" was, If I booked two nights I would save almost $75. now I am paying full price, for each room! I show the front desk my printed out copy of the booking, the CONFORMATION notice, one of the girls laugh, "Ya, this means nothing, if your not in our system we can`t help you!!!" So mad I wanted to SPIT! Next time we drive to Flagstaff I `ll be staying else were.