One night is enough
Posted Nov 14, 2016 on Hotels
We were given a room designed for disabled people with a seat in the shower, a toilet that was too high and a bathroom that did not lock. Despite the fact that the hotel seemed to be less than 50% full, the staff would not offer us an alternative room. Unfortunately the hotel sits between 2 highways and has a busy rail freight line nearby, which seemed to have long trains regularly through the night. The sound insulation was very poor, so we did not sleep very well. Breakfast was very basic.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Thank you traveler,
We value your feedback on your recent stay with us! We apologize if you were not comfortable in the accommodations that were booked. The accessible rooms are very similar to the others besides the roll in shower and pocket door. All purposes of the room are the same for all of our guests to enjoy! We hope this was mentioned to our team so we could have prevented this experience but will make sure that these situations do not happen again. Thank you for staying with us!