Lobby

Reviews of Howard Johnson by Wyndham Flagstaff University West

2 out of 5

Reviews

6.2
Rating 10 - Excellent. 158 out of 1004 reviews" "
Rating 8 - Good. 243 out of 1004 reviews" "
Rating 6 - Okay. 268 out of 1004 reviews" "
Rating 4 - Poor. 183 out of 1004 reviews" "
Rating 2 - Terrible. 152 out of 1004 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Keith

Disliked: Amenities, property conditions & facilities
Breakfast was not available. A few muffins and coffee. I paid for a room at a place that offered breakfast. I ended up going to a restaurant and buying myself breakfast. I feel like I have been cheated
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Keith,We apologize for any inconvenience you experienced regarding breakfast availability. Our team strives to provide a variety of options, and we regret falling short of expectations during your stay. Your feedback is valuable as we continually work to enhance our guests' experience. Please reach out to our management team directly to address your concerns further.

2/10 Terrible

Denise, Fort McDowell

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast sucked only cereal and toast! Charged for local resident!! Double charged me! Deposit rate was $150 and hotel was basically a upgraded motel 6! Your better off staying at motel 6!!
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Denise, We regret to hear about your disappointment with the breakfast options and billing concerns. Please feel free to reach out to our management team directly to address the charges. Our rates and amenities are designed to offer a comfortable stay to all guests. Thank you for sharing your feedback with us.

4/10 Poor

Mihai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Mihai,We're sorry to hear that your stay did not meet your expectations. Please reach out to us directly with any feedback so we can address your concerns and improve our service for future guests.

8/10 Good

Charles, Queen Creek

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was attentive. Door lock was a little finicky and they came right up to help. Had another issue with the TV and they came right up again and resolved it. Only stayed 2 nights but they provided housekeeping. Daily housekeeping is rare at any hotels anymore. A few more options on the breakfast bar would be nice, but not necessarily expected at this price point. Beds were comfy and the area was quiet so we slept like logs.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 30, 2024
Hello Charles,Thank you for taking the time to share your experience with us. We're delighted to hear that our staff provided attentive service and promptly resolved the issues you encountered with the door lock and TV. We understand your suggestion for more breakfast bar options and appreciate your feedback. We're glad you enjoyed the comfy beds and had a peaceful night's sleep. We hope to welcome you back in the future.

6/10 Okay

Sam

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Sam, We appreciate you choosing our hotel for your stay. If there is anything we can do to improve your experience in the future, please don't hesitate to reach out to us directly. We would love the opportunity to address any concerns you may have had during your time with us.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Understood my business trip and late arrival. Scott or Eric....can't remember name of rep went out of his way to accommodate my late arrival and get me checked in. Will definitely stay again. Only negative was shower could be hotter
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Mark,Thank you for your recent stay with us and for taking the time to share your experience. We're thrilled to hear that our team member was able to accommodate your late arrival and ensure a smooth check-in process. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future.Regarding the shower temperature, we apologize for any inconvenience it may have caused. We will certainly pass your feedback on to our team for review and improvement.

6/10 Okay

Christopher R.

Response from Manager on Feb 9, 2024
Hello Christopher R.,We appreciate you choosing to stay with us! If you have any feedback or concerns regarding your recent stay, please feel free to reach out to our hotel directly. We value your input and would love the opportunity to address any issues you may have had. We hope to have the chance to welcome you back in the future.

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was nice.The room was clean, but very basic. Phone line didn’t work. Not enough outlets. Didn’t have a comforter just thin blanket and sheet. They do provide a very light breakfast. In all it was ok but we wouldn’t like to stay there again. It’s not what we’re used to.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Cynthia, Thank you for choosing our hotel for your recent stay. We appreciate your compliments about our staff and our clean rooms. We apologize for any inconveniences you experienced regarding the phone line and the lack of outlets. We understand that our room amenities may not have met your expectations, and we will take your feedback into consideration for future improvements. If you have any further concerns, please contact our management team. We hope to have an opportunity to serve you again.

2/10 Terrible

ojay

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am 72 years old woman. The room I was put in looked a tunnel and the room window another building very close block views and sun light. Noises above the room. Me and my cat ESP pet were shot with somkind of an sharp object that left holes in the ceilings, I took pictures of it, also loud stumping.i would never recommend this place to family with small children or an elderlies. The. Worst I stayed at. Checking in was even worst. The clerk kept running my card over and over.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello ojay, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value the comfort of our guests and regret to hear about the issues you encountered with the room, noise disruption, and check-in process. We appreciate you bringing these matters to our attention. Your concerns will be shared with our management team for further evaluation.

6/10 Okay

Rameek

Liked: Staff & service
Disliked: Amenities
It was n the middle so that was good
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Rameek,Thank you for your feedback regarding the hotel's location. We appreciate hearing about what you found satisfactory during your stay.

10/10 Excellent

Cary

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Cary,Thank you for choosing to stay with us! We're thrilled to hear that you had an excellent experience during your stay. We hope to welcome you back soon for another outstanding stay with us!

6/10 Okay

John A.

Traveled with family
Liked: Staff & service
Definitely can tell its an older property and worn. Room clean, comfortable bed. Nice tile shower but easy to slip. Lite breakfast is bare minimum (cereal, toast). Could do a bit better for price.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello John A., Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are pleased to hear that you found your room clean and the bed comfortable. We apologize for any inconvenience you may have experienced due to the age of the property. We value your suggestions and appreciate your input towards improving our services. We strive to provide a comfortable stay at a competitive price.

6/10 Okay

Angela

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I did not find anything unique. Not the Howard Johnson hotel that I am use to.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Angela, Thank you for sharing your feedback with us. We apologize if our hotel did not meet your expectations. We appreciate your loyalty to the Howard Johnson brand and understand that each property may offer a unique experience. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jenice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Jenice,Thank you for your incredibly positive rating! We strive to go above and beyond for our guests and we are thrilled that you had such a fantastic experience with us. We look forward to welcoming you back soon!

6/10 Okay

Lisa

Friendly staff
It was fine for 1-2 stay. Two- story motel. Advertised breakfast was 2 types of cold cereal and 4 choices of breads- toast, English muffins, or store bought blueberry muffins and juice or coffee.
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Lisa,Thank you for your feedback. We apologize if our breakfast options did not meet your expectations. We appreciate your input and will consider it for future improvements.

6/10 Okay

Georgina

Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Georgina, Thank you for your review. We apologize for any inconvenience you experienced during your stay. Please let us know how we can assist you further.

10/10 Excellent

GREGORY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 29, 2023
Hello GREGORY,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2023
Response from Howard Johnson Mgt. on Aug 23, 2023
We are glad that you enjoyed your stay with us. Hope to see you near future. Thank you for the positive feedback! We greatly appreciate your feedback.

10/10 Excellent

Sandra

Stayed 2 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello Sandra,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Charlie

Disliked: Cleanliness, property conditions & facilities, room comfort
Only stayed for one night for a family event in town. Not the greatest area, AC doesn’t work well, temperature was well over 100 degrees! Though beds are comfy, the room is small and outdated.
Stayed 1 night in Jul 2023
Response from Manager on Jul 21, 2023
Hi Charlie,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Manager on Jul 10, 2023
Hello Joe,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Sean

Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Sean,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
disappointed
The room had a slight scent of smoke, bathroom was run-down, beds and pillows were uncomfortable. The size of the room was smaller than expected. Too expensive for the low level of quality, there are better options at similar price.
Stayed 3 nights in Jun 2023
Response from Manager on Jun 25, 2023
Dear Guest,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our pillows and comments about our price. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 Poor

Charlotte, Montrose

Stayed 4 nights in Jun 2023
Response from Manager on Jul 13, 2023
Hello Charlotte, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Cheryle

Liked: Cleanliness, staff & service, property conditions & facilities
Employees were very help full and upgraded my stay . Most help for because i cant climb stairs.
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Cheryle,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

6/10 Okay

anita

Liked: Cleanliness, room comfort
uncaring staff at checkin
Staff was complaining to customer ahead of me. Then my door keys did not unlock the room. She said, " It just the battery, keep trying."
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello anita,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

pekka

Stayed 1 night in Jun 2023
Response from Manager on Jun 29, 2023
Hello pekka,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

6/10 Okay

Kelsey

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Extremely friendly staff. Hotel itself was run down and no parking. Ok option for a quick night stay on the road, cheap option. Don’t count on the breakfast… a few pieces of toast or cereal.
Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hello Kelsey, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great visit. Outstanding value.
Stayed 1 night in May 2023
Response from Manager on May 14, 2023
Dear Guest,Thank you for your review and comments regarding our value. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A prime example as to why one can’t always judge a property based off the exterior. A really pleasant stay. Outstanding value. Good service. Walkable. Would return.
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hi Tyler,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, great value for money and we hope to have the pleasure of hosting you again soon.

4/10 Poor

Albert Angelo

Stayed 1 night in Apr 2023
Response from Manager on May 2, 2023
Hello Albert Angelo,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Larry

Stayed 7 nights in Feb 2023
Response from Manager on Mar 1, 2023
Hello Larry,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Manager on Mar 17, 2023
Hello William,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

10/10 Excellent

Saul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small room, but colours were nice. No breakfast due to labor shortage, bad but understandable.
Stayed 1 night in Jan 2023
Response from Manager on Jan 30, 2023
Hello Saul,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our breakfast and comments about our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Terrible

Amit

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at reception was very rude. They have put 2 queen bed in a small room leaving no space to move. The free Wi-Fi is accessible only in rooms near their office; rooms farther has no signals with doors closed. They won’t entertain any requests.
Response from Manager on Jan 7, 2023
Hello Amit,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 Terrible

jitendra

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Management was rude and not friendly. She shout and come to the room to check any of time. No privacy because management knock any time.
Response from Manager on Jan 7, 2023
Hello jitendra,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Excellent

ALBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
great location and nice hotel
Stayed 1 night in Dec 2022
Response from Manager on Dec 30, 2022
Hello ALBERT,We appreciate that you've taken the time to share with us regarding our location. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

Brandon

Stayed 1 night in Dec 2022
Response from Manager on Nov 7, 2023
Hello Brandon,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We appreciate your concerns and would be grateful for the opportunity to discuss them in more detail. Please contact our management team who will be happy to address your concerns. Thank you for bringing this to our attention.

4/10 Poor

Britni

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom and 2nd bedroom were freezing. Room walls were dirty. Building is older and not in the safest area.
Response from Manager on Dec 13, 2022
Hello Britni, It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.

8/10 Good

German

Stayed 1 night in Sep 2022
Response from Manager on Oct 14, 2022
Hello German,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Here!
Staff is awesome and room is very nice
Stayed 1 night in Oct 2022
Response from Howard Johnson Mgt. on Oct 5, 2022
Thank you so much taking a time to provide us with positive rating. We apricate your time and business, when there are lot of options to choose from.Hope to see you near future.Thank you!

4/10 Poor

Spencer

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not choose this HJ
The hotel was not a HJ rude service and no hot coffee even breakfast.
Stayed 2 nights in Sep 2022
Response from Manager on Sep 25, 2022
Hello Spencer,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service
A convenient place to stay in Flagstaff. Right on Rt. 66.
Stayed 1 night in Sep 2022
Response from Howard Johnson on Sep 20, 2022
Thank you for sharing your experience with us! We hope to see you soon near future.

4/10 Poor

Alice, St Louis

Disliked: Property conditions & facilities
Run down and dumpy
Stayed 1 night in Sep 2022
Response from Manager on Sep 7, 2022
Hello Alice, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Leticia

Traveled with family
Disliked: Amenities, property conditions & facilities
Restroom doors were super noisy and the bed frame and matress made a loud and squeaky noise everytime I moved
Stayed 2 nights in Aug 2022
Response from Manager on Sep 1, 2022
Hello Leticia, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

8/10 Good

Amanda

Stayed 2 nights in Aug 2022
Response from Manager on Aug 17, 2022
Hello Amanda, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

10/10 Excellent

Courtney

Stayed 1 night in Aug 2022
Response from Manager on Aug 15, 2022
Hello Courtney, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Manager on Aug 11, 2022
Hello John, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stay when travelling
Reception was friendly, just a little slow, but not a problem
Stayed 1 night in Aug 2022
Response from Manager on Aug 7, 2022
Hello Paul, Thank you for your valuable opinion regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Tracie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on Jul 5, 2022
Hello Tracie, On behalf of our entire staff thank you for staying with us and for rating your stay.,