All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Breakfast was not available. A few muffins and coffee. I paid for a room at a place that offered breakfast. I ended up going to a restaurant and buying myself breakfast. I feel like I have been cheated
Keith
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Keith,We apologize for any inconvenience you experienced regarding breakfast availability. Our team strives to provide a variety of options, and we regret falling short of expectations during your stay. Your feedback is valuable as we continually work to enhance our guests' experience. Please reach out to our management team directly to address your concerns further.
Breakfast sucked only cereal and toast! Charged for local resident!! Double charged me! Deposit rate was $150 and hotel was basically a upgraded motel 6! Your better off staying at motel 6!!
Denise
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Denise, We regret to hear about your disappointment with the breakfast options and billing concerns. Please feel free to reach out to our management team directly to address the charges. Our rates and amenities are designed to offer a comfortable stay to all guests. Thank you for sharing your feedback with us.
Hello Mihai,We're sorry to hear that your stay did not meet your expectations. Please reach out to us directly with any feedback so we can address your concerns and improve our service for future guests.
8/10 Good
Charles, Queen Creek
Traveled with family
Jan 28, 2024
Liked: Cleanliness, staff & service, amenities
Staff was attentive. Door lock was a little finicky and they came right up to help. Had another issue with the TV and they came right up again and resolved it. Only stayed 2 nights but they provided housekeeping. Daily housekeeping is rare at any hotels anymore. A few more options on the breakfast bar would be nice, but not necessarily expected at this price point. Beds were comfy and the area was quiet so we slept like logs.
Charles
Stayed 2 nights in Jan 2024
Response from Manager on Jan 30, 2024
Hello Charles,Thank you for taking the time to share your experience with us. We're delighted to hear that our staff provided attentive service and promptly resolved the issues you encountered with the door lock and TV. We understand your suggestion for more breakfast bar options and appreciate your feedback. We're glad you enjoyed the comfy beds and had a peaceful night's sleep. We hope to welcome you back in the future.
6/10 Okay
Sam
Jan 27, 2024
Sam
Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Sam, We appreciate you choosing our hotel for your stay. If there is anything we can do to improve your experience in the future, please don't hesitate to reach out to us directly. We would love the opportunity to address any concerns you may have had during your time with us.
Understood my business trip and late arrival. Scott or Eric....can't remember name of rep went out of his way to accommodate my late arrival and get me checked in. Will definitely stay again.
Only negative was shower could be hotter
Mark
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Mark,Thank you for your recent stay with us and for taking the time to share your experience. We're thrilled to hear that our team member was able to accommodate your late arrival and ensure a smooth check-in process. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future.Regarding the shower temperature, we apologize for any inconvenience it may have caused. We will certainly pass your feedback on to our team for review and improvement.
6/10 Okay
Christopher R.
Jan 4, 2024
Christopher R.
Response from Manager on Feb 9, 2024
Hello Christopher R.,We appreciate you choosing to stay with us! If you have any feedback or concerns regarding your recent stay, please feel free to reach out to our hotel directly. We value your input and would love the opportunity to address any issues you may have had. We hope to have the chance to welcome you back in the future.
6/10 Okay
Cynthia
Traveled with family
Jan 1, 2024
Liked: Cleanliness, staff & service, amenities
The staff was nice.The room was clean, but very basic. Phone line didn’t work. Not enough outlets. Didn’t have a comforter just thin blanket and sheet. They do provide a very light breakfast. In all it was ok but we wouldn’t like to stay there again. It’s not what we’re used to.
Cynthia
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Cynthia, Thank you for choosing our hotel for your recent stay. We appreciate your compliments about our staff and our clean rooms. We apologize for any inconveniences you experienced regarding the phone line and the lack of outlets. We understand that our room amenities may not have met your expectations, and we will take your feedback into consideration for future improvements. If you have any further concerns, please contact our management team. We hope to have an opportunity to serve you again.
I am 72 years old woman. The room I was put in looked a tunnel and the room window another building very close block views and sun light. Noises above the room. Me and my cat ESP pet were shot with somkind of an sharp object that left holes in the ceilings, I took pictures of it, also loud stumping.i would never recommend this place to family with small children or an elderlies. The. Worst I stayed at. Checking in was even worst. The clerk kept running my card over and over.
ojay
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello ojay, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value the comfort of our guests and regret to hear about the issues you encountered with the room, noise disruption, and check-in process. We appreciate you bringing these matters to our attention. Your concerns will be shared with our management team for further evaluation.
6/10 Okay
Rameek
Dec 29, 2023
Liked: Staff & service
Disliked: Amenities
It was n the middle so that was good
Rameek
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Rameek,Thank you for your feedback regarding the hotel's location. We appreciate hearing about what you found satisfactory during your stay.
10/10 Excellent
Cary
Dec 27, 2023
Cary
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Cary,Thank you for choosing to stay with us! We're thrilled to hear that you had an excellent experience during your stay. We hope to welcome you back soon for another outstanding stay with us!
6/10 Okay
John A.
Traveled with family
Dec 21, 2023
Liked: Staff & service
Definitely can tell its an older property and worn. Room clean, comfortable bed. Nice tile shower but easy to slip. Lite breakfast is bare minimum (cereal, toast). Could do a bit better for price.
John A.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello John A., Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are pleased to hear that you found your room clean and the bed comfortable. We apologize for any inconvenience you may have experienced due to the age of the property. We value your suggestions and appreciate your input towards improving our services. We strive to provide a comfortable stay at a competitive price.
I did not find anything unique. Not the Howard Johnson hotel that I am use to.
Angela
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Angela, Thank you for sharing your feedback with us. We apologize if our hotel did not meet your expectations. We appreciate your loyalty to the Howard Johnson brand and understand that each property may offer a unique experience. We value your input and hope to have the opportunity to welcome you back in the future.
Hello Jenice,Thank you for your incredibly positive rating! We strive to go above and beyond for our guests and we are thrilled that you had such a fantastic experience with us. We look forward to welcoming you back soon!
6/10 Okay
Lisa
Oct 19, 2023
Friendly staff
It was fine for 1-2 stay. Two- story motel. Advertised breakfast was 2 types of cold cereal and 4 choices of breads- toast, English muffins, or store bought blueberry muffins and juice or coffee.
Lisa
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Lisa,Thank you for your feedback. We apologize if our breakfast options did not meet your expectations. We appreciate your input and will consider it for future improvements.
6/10 Okay
Georgina
Oct 15, 2023
Georgina
Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Georgina, Thank you for your review. We apologize for any inconvenience you experienced during your stay. Please let us know how we can assist you further.
Hello GREGORY,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
We are glad that you enjoyed your stay with us. Hope to see you near future. Thank you for the positive feedback! We greatly appreciate your feedback.
10/10 Excellent
Sandra
Jul 23, 2023
Sandra
Stayed 2 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello Sandra,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
Only stayed for one night for a family event in town. Not the greatest area, AC doesn’t work well, temperature was well over 100 degrees!
Though beds are comfy, the room is small and outdated.
Charlie
Stayed 1 night in Jul 2023
Response from Manager on Jul 21, 2023
Hi Charlie,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
Hello Joe,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
8/10 Good
Sean
Jun 28, 2023
Sean
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Sean,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
The room had a slight scent of smoke, bathroom was run-down, beds and pillows were uncomfortable. The size of the room was smaller than expected. Too expensive for the low level of quality, there are better options at similar price.
Verified traveler
Stayed 3 nights in Jun 2023
Response from Manager on Jun 25, 2023
Dear Guest,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our pillows and comments about our price. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
4/10 Poor
Charlotte, Montrose
Jun 21, 2023
Charlotte
Stayed 4 nights in Jun 2023
Response from Manager on Jul 13, 2023
Hello Charlotte, Thank you for sharing this rating, and we welcome you to visit us again anytime.
Employees were very help full and upgraded my stay . Most help for because i cant climb stairs.
Cheryle
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Cheryle,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope to see you again to deliver you with a 5 star experience.
6/10 Okay
anita
Jun 10, 2023
Liked: Cleanliness, room comfort
uncaring staff at checkin
Staff was complaining to customer ahead of me. Then my door keys did not unlock the room. She said, " It just the battery, keep trying."
anita
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello anita,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
10/10 Excellent
pekka
Jun 7, 2023
pekka
Stayed 1 night in Jun 2023
Response from Manager on Jun 29, 2023
Hello pekka,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.
6/10 Okay
Kelsey
Traveled with group
May 28, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Extremely friendly staff. Hotel itself was run down and no parking. Ok option for a quick night stay on the road, cheap option. Don’t count on the breakfast… a few pieces of toast or cereal.
Kelsey
Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hello Kelsey, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Dear Guest,Thank you for your review and comments regarding our value. Guest comments such as yours help us to continuously improve. Thank you for your business.
A prime example as to why one can’t always judge a property based off the exterior. A really pleasant stay. Outstanding value. Good service. Walkable. Would return.
Tyler
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hi Tyler,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, great value for money and we hope to have the pleasure of hosting you again soon.
4/10 Poor
Albert Angelo
Apr 10, 2023
Albert Angelo
Stayed 1 night in Apr 2023
Response from Manager on May 2, 2023
Hello Albert Angelo,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
2/10 Terrible
Larry
Feb 27, 2023
Larry
Stayed 7 nights in Feb 2023
Response from Manager on Mar 1, 2023
Hello Larry,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
Hello William,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.
Small room, but colours were nice. No breakfast due to labor shortage, bad but understandable.
Saul
Stayed 1 night in Jan 2023
Response from Manager on Jan 30, 2023
Hello Saul,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our breakfast and comments about our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
The lady at reception was very rude. They have put 2 queen bed in a small room leaving no space to move. The free Wi-Fi is accessible only in rooms near their office; rooms farther has no signals with doors closed. They won’t entertain any requests.
Amit
Response from Manager on Jan 7, 2023
Hello Amit,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
2/10 Terrible
jitendra
Traveled with family and small children, Traveled with group, Traveled with family
Management was rude and not friendly.
She shout and come to the room to check any of time.
No privacy because management knock any time.
jitendra
Response from Manager on Jan 7, 2023
Hello jitendra,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.
Hello ALBERT,We appreciate that you've taken the time to share with us regarding our location. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
6/10 Okay
Brandon
Dec 26, 2022
Brandon
Stayed 1 night in Dec 2022
Response from Manager on Nov 7, 2023
Hello Brandon,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We appreciate your concerns and would be grateful for the opportunity to discuss them in more detail. Please contact our management team who will be happy to address your concerns. Thank you for bringing this to our attention.
Bathroom and 2nd bedroom were freezing. Room walls were dirty. Building is older and not in the safest area.
Britni
Response from Manager on Dec 13, 2022
Hello Britni, It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.
8/10 Good
German
Oct 10, 2022
German
Stayed 1 night in Sep 2022
Response from Manager on Oct 14, 2022
Hello German,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Thank you so much taking a time to provide us with positive rating. We apricate your time and business, when there are lot of options to choose from.Hope to see you near future.Thank you!
The hotel was not a HJ rude service and no hot coffee even breakfast.
Spencer
Stayed 2 nights in Sep 2022
Response from Manager on Sep 25, 2022
Hello Spencer,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
8/10 Good
William
Traveled with family
Sep 20, 2022
Liked: Cleanliness, staff & service
A convenient place to stay in Flagstaff. Right on Rt. 66.
William
Stayed 1 night in Sep 2022
Response from Howard Johnson on Sep 20, 2022
Thank you for sharing your experience with us! We hope to see you soon near future.
4/10 Poor
Alice, St Louis
Sep 5, 2022
Disliked: Property conditions & facilities
Run down and dumpy
Alice
Stayed 1 night in Sep 2022
Response from Manager on Sep 7, 2022
Hello Alice, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Restroom doors were super noisy and the bed frame and matress made a loud and squeaky noise everytime I moved
Leticia
Stayed 2 nights in Aug 2022
Response from Manager on Sep 1, 2022
Hello Leticia, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.
8/10 Good
Amanda
Aug 15, 2022
Amanda
Stayed 2 nights in Aug 2022
Response from Manager on Aug 17, 2022
Hello Amanda,
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,
10/10 Excellent
Courtney
Aug 13, 2022
Courtney
Stayed 1 night in Aug 2022
Response from Manager on Aug 15, 2022
Hello Courtney,
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
Reception was friendly, just a little slow, but not a problem
Verified traveler
Stayed 1 night in Aug 2022
Response from Manager on Aug 7, 2022
Hello Paul,
Thank you for your valuable opinion regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.