Ratings based on 1,079 Verified Reviews

3.0 out of 5
49% of guests recommend
3.4 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from D

Spend the extra money for a different hotel...

Posted Jul 12, 2017
Check in was fast and easy, but when we got to our room, the sheets were dirty and had stains on them. Also, the bathroom window was rusty and the towel bar fell off the wall every time you tried to actually hang a towel off of it. There was only one outlet available in the whole room, and it was in the bathroom. The front door had trouble locking, and I'm pretty sure the windows were single pane because you could hear EVERYTHING that happened outside.
2 out of 5
by A verified traveler from cr

Dirty

Posted Jul 12, 2017
The carpet was filty,the room was small,the bathroom was clean,however,laundry/area was dirty.
3 out of 5
by A verified traveler from OR

Descent

Posted Jul 11, 2017
Mostly remodeled rooms. Railroad across the street. Not in a good neighborhood. Nothing fancy. If in better neighborhood I'd stay again. There is a diner right next to hotel that had pretty good dinners.
2 out of 5
by A verified traveler from Canon City, CO

Clean but not that nice

Posted Jun 10, 2017
The hotel was clean, but we unfortunately got put on the back side of it which looks nothing like the picture! Next to a dirty old tire shop, with potholes the size of a trash can lI'd in the rear hotel parking lot. The door to our room had horrible sealing around it, with even spaces where light could be seen through, making outside noises come in very clearly. And be warned there are train tracks just across the road so we had to deal with this at all hours. When we realized we had been put at the back and the conditions of our room we tried to talk to the manager to see if he could move us, but he wasn't overly friendly about saying that they were booked out. The bed was hard and not very comfortable, and the breakfast provided was pathetic! Don't be deceived by the pictures of the pool, like we were, thinking that the smaller one attached was a spas. It was not! Same cold temperature as the pool and basically a 3 foot deep kiddie pool! The hotel room was clean and we didn't experience any major problems staying there, and we had experienced much worse before so that was the only thing it really had going for it!
Comment from Hotel Management
Jun 16, 2017 by Manager, Hotel Management
I am sorry for the experience you encountered, rest assured that we will be doing a thorough investigation regarding this matter. Know that your voice is important to us and that we are addressing these issues to improve upon the guest experience at our hotel.
2 out of 5
by A verified traveler from Flagstaff, AZ

Train Tracks

Posted Jun 2, 2017
The hotel is across the street from the freight train tracks. Kept us awake all night. Counted 14 trains during our one night stay.
Comment from Hotel Management
Jun 8, 2017 by Manager, Hotel Management
It would be a pleasure to have the opportunity of providing you better services and accommodation, I hope you will accord us the chance to make up for our shortcomings and wish to impress you again during your next visit.
2 out of 5
by A verified traveler

Close to railroad tracks

Posted May 31, 2017
The hotel is low average. It is sufficient for a place to rest your hwad at night but nothing great.
Comment from Hotel Management
Jun 3, 2017 by Manager, Hotel Management
Your feedback is truly appreciated. We welcome candid assessment from our guests as it help us identify areas we need to improve so we can serve our guests better, Thank you for staying here at our hotel, we will do our best to make your next visit a better experience. Kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel for one night

Posted May 22, 2017
It was a good stay in that hotel. We went there for only one night on our way to Phoenix. Unfortunately in the room was it a little bit loud because the hotel is next to a rail road.
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
It's good to hear from you and we greatly appreciate that you've taken the time to share your rating at our hotel! Our goal is to provide all our valued guest an excellent accommodation.Thank you for choosing our hotel. We hope to see you again so that you’ll be able to experience the improvement we made.
2 out of 5
by A verified traveler

You get what you pay for

Posted May 22, 2017
Pros: The price?
Cons: Customer service, continental breakfast was sub-par
Location: Right next to the museum club - good for Wednesday nights
Bathroom window didn't close properly and was super dirty, it was freezing cold in there, no fan either. We asked for an extra blanket twice, never got it.
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
We strive to give you the best service at the best value though we feel sorry because it is not the impression we left you with.Thank you for letting us know so we could have our maintenance address this matter. I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ariz

Two things to consider

Posted May 20, 2017
First price per night excessive. NAU graduation on Saturday night drove up prices everywhere but price for room seemed especially high considering there are no emenites. Second be prepared for noise. Bar next door plays late into the night and trains pass on Route 66.
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
Thank you rating us so highly.I am sorry for the experience you encountered, rest assured that we will be doing a thorough investigation regarding this matter. Please do approach our team if you encounter such noise so that you will be trans ferred to a quieter room. Know that your voice is important to us and that we are addressing these issues to improve upon the guest experience at our hotel.We hope that everything turned out alright and we are looking forward to seeing you again!
2 out of 5
by A verified traveler

Not the greatest

Posted May 18, 2017
Staff isn't that friendly, it was like no one wanted to work there. Appliances in the room didn't work, from lights to the mini fridge.
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
We appreciate the time you've taken to give us your insightful review. I apologize for the issue you experienced following our staff unfriendly and there was an issue in the room you stayed in as well. Your feedback will be escalated and addressed accordingly. We hope to see you again. Kind regards.