Ratings based on 745 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Wv

Posted Oct 24, 2015
Very private and awesome location couldn't ask for a better place for a honeymoon
3 out of 5
by A verified traveler from oakland,ca

Pictures online can be misleading

Posted Oct 23, 2015
Pros: Rooms are clean and the bed is comfort able.
Cons: Signs pointing to the hotel lobby would be useful. Seems the larger the hotel, the less signs are posted. Had a hard time finding the lobby.
The hotel has a cell block look to it; 2 entrances to the room which I have never encountered. Front desk clerk spent 10 minutes on phone with customer without acknowledging our presence in the lobby. Expedia rate was 10 dollars higher than if I had just called the hotel and made reservations. Makes me doubt that Expedia has the lowest rates.
5 out of 5
for Everyone
by A verified traveler from Hudson, Ohio

Wonderful resort and location!

Posted Oct 22, 2015
Pros: Location, staff, facilities, breakfast and dinner included in price.
Cons: Nothing
Location: Grand Canyon, Williams, Sedona, Oak Creek Canyon, and Flagstaff are all within an hour's drive.
This is a great place - close to Grand Canyon, Oak Creek Canyon, Sedona, Jerome, Flaggstaff. Feels like a secluded resort and the staff is so friendly. Added plus were the full breakfast and light dinner. We enjoyed using this hotel as a base for our 4 days visit and it was near perfect. Highly recommend staying here. Jim
1 out of 5
by A verified traveler from Denver, CO

Run Down Hotel, WITHOUT the amenities listed

Posted Oct 18, 2015
Pros: It is right on the highway
Cons: Realistic pricing, truthful advertising of hotel amenities, training staff, replacing beds
Location: There is NOTHING at the hotel - all restaurants and shopping must be done at Williams, AZ.
This is not the quality of hotel expected at ~$150 per night. Rooms are very basic with no extras like mini-fridges or complimentary small items. Bed are worn out and uncomfortable. The "pool" and "spa" have been filled in with cement and have an old chain-link fence around them. The "stable" is a small plywood shack encircled by several old corral panels tied together. I didn't see any horses in the 3 days I spent at the hotel. This is no restaurant in this hotel. There is a hotel shop, but it only sells clothing. The staff is very poorly trained and everyone person I spoke to expressed that this was their first season at the hotel. Housekeeping made the beds only, garbage cans were left full and we had to go the front desk for fresh towels. Please don't compromise your vacation by staying here! The little town of Williams is less than 3 miles away and has many many hotels at half the price and double the quality.
5 out of 5
for Everyone
by A verified traveler from Castear, BsAs, Argentina

Especially cute, nice Ranch Hotel

Posted Oct 15, 2015
Pros: The location, the snowy mountains views (Humphreys Peak), the Ranch style and the friendly staff, are the best of this Hotel.
Cons: The air conditioned equipment, work good, but could be renewed by an under window style device.
Location: The best to do is obviously to visit the Grand Canyon, but walk for the main street of Williams, is a must, look williams in street view .
The attention was at first level, in my case, my wife arrived sick, the staff saw to it that he does not lack anything giving us a special attention. The hotel is very quiet, it located in the field, at side of I 40 (Ex-Route 66) is surrounded by beautiful trees and is at 10 minutes close to the picturesque city Williams, which is the far west classic city, the historic Route 66 is its main street. The hotel is at 5 minutes to intersection between the Historic R66 and the entry route to the Grand Canyon. Very good and complete breakfast and free appetizer for dinner. There are free bikes to know the field and nice Indian style tents to take pictures. Totally recommendable !!!!
1 out of 5
by A verified traveler from Central Valley, CA

Complete Disgusting Disappointment

Posted Oct 12, 2015
Pros: Two of the breakfast staff people were very polite.
Cons: Decor, cleanliness, smell in the rooms, furniture, bathroom, curtains, beds, a restaurant.
Location: Williams is a cute little Route 66 town, in a perfect staging spot for trips to the Grand Canyon or Sedona. A snow-capped mountain in the distance.
The lobby of Mountain Ranch Resort was pretty, with a big gas fireplace, but so overwhelmingly perfumed I could not sit in the room. When we opened the door to our guest room, we had to air the place out for 20 minutes to reduce the smell of air freshener trying to cover up mildew. The facility is aging, the room decor from 30 years ago. The rug was worn and dirty. The bed's mattress springs dug into my back. The television did not work well, and the channel selection was poor. The bathroom had no ventilation except for a small window that opened onto the walkway outside. The chairs in the room were so uncomfortable that we had to sit on the bed to watch tv or talk. Though there was a wide porch outside the room, there were no chairs to sit out in the beautiful mountain air. The hotel boasts a pool and horse-back riding, but gave no indication that those are Memorial Day to Labor Day activities only. The nearest restaurant is in Williams, about 10 miles away. The complimentary breakfast offered was very limited. We did not even stay the final night that we had reserved, because the smell and discomfort were not what we wanted to remember about Arizona. In spite of the name, this is in no way a resort.
5 out of 5
for Everyone
by A verified traveler from Chandler, AZ

Nice hotel. It was clean and cozy.

Posted Oct 4, 2015
We went on a small getaway with our kids and we are glad we stayed here. This place was just what we needed! Our family enjoyed the horse back riding, seeing the seers and elk on our hike and the tennis court. The girls enjoyed seeing all the bunnies around too. We recommended to everyone. Thanks.
4 out of 5
for Everyone
by A verified traveler from Minnesota

Great experience

Posted Oct 1, 2015
Pros: Staff was friendly and helpful.
Cons: In room fridge.
Location: Flagstaff is only about 30 minutes, Sedona also. Williams is fun for shopping and that old Route 66 feel. Grand Canyon train ride from Williams.
Not far from Flagstaff or smaller towns. If you like horses. the country feel, or just a place to get away for a few days, this is it. Horseback riding in the mountains was awesome! Watching the supermoon at the pool was an experience I won't forget. Breakfast was filling and several options for a buffet. Dinner (for me) was the appetizers, both breakfast an appetizers were free with voucher you got at the main lobby.
3 out of 5
for Everyone
by A verified traveler

Posted Sep 29, 2015
Cons: The room lighting needs to be brighter, especially for women (make-up). The food provided for breakfast/happy hour appetizers was good but not hot.
The front desk staff were very nice. The majority of the restaurant staff did not speak English. Beautiful setting and updated rooms.
4 out of 5
for Everyone
by A verified traveler

Nice and relaxing ranch/hotel near Grand Canyon

Posted Sep 27, 2015
Nice and clean room for a reasonable price. Clean pool and neat fitness room. Great place to stay for a grand canyon visit. Close to Williams, a nice route66 old town. Breakfast was also very good.