Ratings based on 727 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
65% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from seattle

Nice hotel, great front desk staff

Posted Sep 24, 2016
Great front desk staff who upgraded us so that my elderly mother-in-law could have an adjoining room with us. The room was clean and comfy, although the bathroom could have used a bit of tidying up.
4 out of 5
by A verified traveler

Older hotel but clean and well-run

Posted Sep 10, 2016
Pros: Convenience to highway, restaurants, and clean.
Cons: Replacing the older furnishings in the room.
Location: Restaurants within walking distance as well as a big Walmart. Didn't really look around enough to know what else is in the area.
This hotel looks to be undergoing an update. The staff were all very nice and efficient. The rooms are smaller than newer buildings but they were clean and comfortable. Better than we expected from some reviews. WiFi in room was a bonus. Furnishings have seen a lot of use but not horrible & I think will be replaced soon. For the special rate we got we were very happy with our stay.
3 out of 5
by A verified traveler

Posted Aug 27, 2016
Pros: near NAU
Cons: TV in my room did not work good
Location: near NAU
very old hotel but rooms were clean, TV in my room did not work good. Hotel was just over priced and very old.
Comment from Hotel Management
Aug 31, 2016 by Guest Relations Manager , Hotel Management
Thank you for taking the time to share your stay with us. So happy to hear our location worked well for your needs during your stay, also that our cleanliness was up to your standards. Please come see us again!
3 out of 5
by A verified traveler from Scottsdale, AZ

Good location! Close to downtown

Posted Jul 25, 2016
Stayed here a few weeks earlier. Room was pretty good. This time there were things that needed maintenance. The shower knob was falling off, the toilet would run off and on as if it was leaking down. Full length mirror was missing part of its frame. Crumpled up pillows with no pillow cases! Didn't seem very clean!
Comment from Hotel Management
Aug 25, 2016 by Guest Relations Manager , Hotel Management
Paul, Thank you for coming back to see us! I am so sorry to hear about the difficulties that you experienced with the condition of the bathroom, though I’m glad you found our location to be convenient. Thank you for bringing the bathroom conditions to our attention so were are able to address them quickly.
4 out of 5
by A verified traveler

Posted Jul 18, 2016
Room was nice and clean. Breakfast was good. Only 2 issues with the room were the hair dryer was not working and the air conditioner was off when we entered. It was comfortable but not as cold as we like.
Comment from Hotel Management
Aug 25, 2016 by Guest Relations Manager , Hotel Management
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We do apologize for the hair dryer also sorry the room temperature wasn't to your standards. thank you for bringing these to our attention so we were able to address them. We hope to see you again!
4 out of 5
by A verified traveler from Phoenix, AZ

Pleasantly surprised

Posted Jul 9, 2016
Pros: Location, pleasant staff, comfortable room.
Cons: Better towels, make sure things work!
Location: about 5 minutes from downtown flagstaff.
We grabbed this hotel last minute and were very pleased! It was a basic room, little, but perfect for us. The towels are not great, but they staff was great, they were very responsive. And breakfast had hot food - waffles, sausage, eggs - way more than we expected. Plus, its only a short ride downtown! We will be back!
Comment from Hotel Management
Aug 25, 2016 by Guest Relations Manager , Hotel Management
N, I regret to hear that you weren't thoroughly impressed with our accommodations, though it is good to hear that you found the majority of your experience to be satisfactory and that you found our Hotel to be conveniently located. We appreciate your loyalty and we are looking forward to seeing you again.
3 out of 5
by Kenneth

We would stay there again.

Posted Jun 29, 2016 on Hotels
We would stay there again. This is our second time here and we will return. A nice breakfast. Furniture needs updating/cleaning/rehab/replacement but overall a nice property.
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Kenneth, It means so much to all of us to hear from guests like yourself who have previously enjoyed our hospitality and amenities. Thank you for your feedback and suggestions for updates/renovations we take all reviews to heart and we are working to see what we can do to address these issues. We hope we get the chance to serve you again.
4 out of 5
by Tamara

Posted Jun 28, 2016 on Hotels
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Tamara, We appreciate the time you took to rate our hotel.
2 out of 5
by A verified traveler from Schleswig-Holstein

In die Jahre gekommenen Motel

Posted Jun 23, 2016
Pros: Verkehrsanbindung
Wir haben hier vor unserer Fahrt zum Grand Canyon übernachtet. Das erste Zimmer mussten wir tauschen, da ein Bett total durchgelegen war. Es gab anstandslos ein neues Zimmer. Die laute Klimaanlage und der fleckig Teppich entsprachen nicht unseren Erwartungen an ein Motelzimmer
Comment from Hotel Management
Aug 31, 2016 by Guest Relations Manager , Hotel Management
Truc, So sorry unsere Unterkünfte zu hören, hat Ihre Erwartungen nicht erfüllen. Vielen Dank für uns auf dieses Problem aufmerksam, so dass wir diese Probleme umgehend adressieren können. Bitte geben Sie uns eine zweite Chance und kommen Aufenthalt wieder für ein 5-Sterne-expereince.
5 out of 5
by evelyn B

Posted Jun 18, 2016 on Hotels
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Evelyn, Thank you for taking the time to share you 5 star rating.