Convenient to Grand Canyon Railroad
Posted Sep 21, 2016
This is a decent hotel with the quality standard you would expect of a hotel of this level. Not luxurious but all the basics are there. Our room was recently refurbished and nicely decorated. We were happy with everything except for housekeeping. At first glance, it appeared that the room had been cleaned; there were clean sheets and towels and all the toiletries, but as we spent more time in the room we discovered that the bathroom had not been cleaned and none of the surfaces in the room had been wiped down. I won't go into the gross details, but the bathroom was actually disgusting. We were at the hotel for two nights and the room was definitely not vacuumed when housekeeping came in to make the bed and refresh the towels between nights. I don't know if this is standard procedure or not, but given that the room needed to be vacuumed, I would have expected a conscientious housekeeper to take the 5 minutes it required to do so.
Comment from Hotel Management
Sep 22, 2016 by LaSundrea M GM, Hotel Management
Good afternoon Debbie,
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Thank you for your time, I greatly appreciate it.