Seasonal outdoor pool, sun loungers

Reviews of Quality Inn Near Grand Canyon

2.5 out of 5
Quality Inn Near Grand Canyon
1029 N Grand Canyon Blvd, Williams, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 471 out of 1002 reviews" "
Rating 8 - Good. 371 out of 1002 reviews" "
Rating 6 - Okay. 103 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

garry

Traveled with family
Liked: Cleanliness
Staff was very helpful
Stayed 2 nights in Mar 2024
Response from Andrew Salazar on Mar 24, 2024
Thank you so much for the review, Garry. We appreciate all guest feedback and are so glad to hear that your experience was positive. We look forward to hosting you again in the future.

2/10 Terrible

Pamela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We werent not able to check in. Was told they didnt have any rooms available.
Stayed 1 night in Feb 2024
Response from Andrew Salazar on Feb 25, 2024
We apologize for the misstep in service as we strive to provide each and every guest with a positive experience. We are saddened that we did not provide you with that. We do hope you will give us another chance to show you how we are continuously improving. Thank you for your feedback.

8/10 Good

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service
Very dated, no elevator so lots of trips back and forth to the car. Thin walls you can hear everyone walking by especially being by the stairs. We stayed one night so we didn’t have breakfast. But it was a place to get rest after a long drive at a decent price
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Feb 6, 2024
Thank you for the review. We appreciate your feedback. We do apologize that the hotel does not have an elevator, and unfortunately, no plans to remedy that situation in the near future. We do hope that you will stay with us again.

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Jan 15, 2024
Thank you Kelly for the review. We appreciate your feedback and will use it to better improve upon the guest experience. We hope to see you again soon.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrew Salazar on Jan 15, 2024
Thank you for the review Anna, we appreciate your feedback and hope to serve you again real soon. Safe travels

8/10 Good

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Andrew Salazar on Jan 15, 2024
Thank you Vishal, we appreciate your feedback and will use your review to further motivate staff and to improve upon the guest experience. We hope to see you again soon.

8/10 Good

Karthick babu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Andrew Salazar on Feb 6, 2024
Thank you for your feedback. We appreciate you taking the time to complete an online review. We do hope to see you again soon.

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Andrew Salazar on Jan 15, 2024
Thank you Beth, we appreciate your review of the hotel and hope to see you again in the future.

10/10 Excellent

Oscar

Traveled with partner
Liked: Amenities
They were busy when I checked in and the girl at counter handled everything, without being frustrated. Have stayed here before and will stay again.
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Jan 15, 2024
Thank you So much Oscar for the wonderful review. We strive to provide each and every guest with a superior experience, and it seems we succeeded with you. We hope to win your business again should your travels bring you back to the area.

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Jan 15, 2024
Thank you Shari. We are so elated to see your five star review. We strive to provide each and every guest with a positive experience. Your review will be shared with staff to further motivate. We hope to see you again soon.

2/10 Terrible

Elvira

Stayed 1 night in Dec 2023
Response from Andrew Salazar on Feb 6, 2024
Thank you for the review Elvira. We apologize if we did not meet expectations during your most recent stay. We will use your feedback to better improve upon the guest experience.

10/10 Excellent

Terri

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Jan 18, 2024
Thank you so much for the review. We are pleased to learn that your experience was positive. We hope to see you again soon.

6/10 Okay

Andres

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Jan 15, 2024
Thank you Andres, We strive to provide all guests with a positive experience. We are a little disheartened that we only received a three out of five. I will forward this to upper management to help better improve upon the guest experience.

10/10 Excellent

Deborah

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt the access to all the buildings could have been a little safer by requiring a card key for entrance to all buildings. One thing I would replace is the rug in all the hallways of the buildings. I know its high traffic and it should be a given that they are replaced often as appearance means a lot.
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Jan 15, 2024
Thank you for the review Deborah, we strive to provide all guests with a positive experience here at Quality Inn. I have noted your concerns to ownership so that we may better improve upon the guest experience. We do hope you will stay with us again in the future should your travels bring you back to the area.

8/10 Good

mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this property many times, always pleased with our stay.
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Jan 15, 2024
Thank you Mary, we appreciate you taking the time to review the hotel. It is always a pleasure to serve our guests, but especially our returning guests. We will use your feedback as motivation to continue to improve upon the guest experience. We hope to see you again soon.

6/10 Okay

Trisha

Traveled with family and small children
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Jan 15, 2024
Thank you Trisha for leaving us a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Lucas

Stayed 2 nights in Dec 2023
Response from Andrew Salazar on Jan 25, 2024
Thank you so much for the kind review. It is always heartwarming to see a guest had a positive experience while staying with us as that is what we strive for. We do hope to see you again in the future.

10/10 Excellent

Edith

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Jan 15, 2024
Hello Edith, thank you for leaving a wonderful review. We strive to provide excellent customer service to all of our guests. We hope to see you again soon.

10/10 Excellent

Aditi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Andrew Salazar on Jan 9, 2024
Thank you for your review, Aditi. We appreciate all guest feedback and hope to see you again in the future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Strange that the design prevents you from closing the big curtians for the window. As a result you cant make the room dark, even at night as the lights shine thru the semi transparent window covering.
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Dec 25, 2023
We apologize for any inconvenience you may have experienced during your recent stay with us. We strive to give all guests a positive experience and we regret that we did not provide that for you. Thank you for your feedback

2/10 Terrible

Heidi

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was nice and understanding but area was very dirty
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Dec 25, 2023
We apologize for the inconveniences you may have experienced during your most recent stay with us. We value your feedback and will use this as a way to better improve upon the guest experience. Safe travels

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay on a budget
Great service, clean room, nice location close to everything and the highway. Would recommend.
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Dec 25, 2023
Thank you so much for the kind review. We pride ourselves on giving each and every guest a superior experience. We do hope to see you again in the future.

10/10 Excellent

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Dec 25, 2023
Thank you kindly for the review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Louis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Dec 25, 2023
Thank you so much for the kind review. We appreciate the positive feedback and hope to see you again soon.

6/10 Okay

Roseann

Stayed 1 night in Dec 2023
Response from Andrew Salazar on Dec 25, 2023
We apologize for any misstep in service during your most recent stay with us. We strive to provide all guests with a positive experience and we regret that that is not what we provided you with. We hope you will give us another chance in the future to see our continuous improvements. Safe travels

2/10 Terrible

Conrad

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk employee does not have the personality dealing with people in public..I have said to that I have additional reservations and she said, I have to come back 2p’clock till the next person on duty should know how to check me in and I said, it’s very simple you can see the reservation.. I don’t know how she got the job but she was rude and she said, she don’t know how to process it..(at this time I’m frustrated)..Africans American personality.” Otherwise, she called me when I got to my room and she said, it’s taking care of, her supervisor guided her on how to process the reservation...She doesn’t belong as the registration desk, no personality..
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Dec 19, 2023
Thank you for leaving us a review as we value all guest feedback. We do apologize for any misstep in service and will use your feedback to better improve upon the guest experience so that problems such as the ones you experienced are kept to a minimum. Safe travels

8/10 Good

Jaqueline

Stayed 1 night in Dec 2023
Response from Andrew Salazar on Dec 19, 2023
Thank you for your response. We do hope that you will stay with us again should your travels bring you back to the area.

10/10 Excellent

Larry

Stayed 1 night in Dec 2023
Response from Andrew Salazar on Dec 19, 2023
Thank you for the kind review. Come and see us again on your next visit.

2/10 Terrible

Rebecca, Las Vegas

Stayed 1 night in Dec 2023
Response from Andrew Salazar on Jan 15, 2024
Hello Rebecca, it is disheartening to see that your experience with us was not a positive one as that is what we strive to provide all of our guests. We will use your feedback to better improve upon the guest experience. Thank you.

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Andrew Salazar on Jan 15, 2024
Thank you for the review Kevin, we appreciate all guest feedback and always strive to give each and every guest a positive experience. By your star rating, it appears we did what we set out to do. We hope to see you again in the future. Safe travels.

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Andrew Salazar on Jan 15, 2024
Thank you Anthony, we appreciate the perfect star review. We always strive to provide all guests with a superior experience and hope we did that for you. Come see us again in the future should your travels bring you back to the area.

8/10 Good

Nute

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Dec 2023
Response from Andrew Salazar on Dec 15, 2023
Thank you so much for your kind review, Nute. We appreciate your feedback and hope to see you again in the future.

8/10 Good

C'Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Dec 19, 2023
Thank you kindly for the review. We hope that you will come and see us again should you travels bring you back to the area.

10/10 Excellent

Henry, Las Cruces

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service
Stayed 3 nights in Nov 2023
Response from Andrew Salazar on Dec 19, 2023
Thank you so much for your review. We appreciate your feedback and are so happy to learn you were satisfied with our service. We hope to see you again in the future.

10/10 Excellent

Sandra, Klamath Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew Salazar on Dec 19, 2023
Thank you so much for the kind review. We do hope to see you again in the future.

2/10 Terrible

Maria

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Andrew Salazar on Dec 19, 2023
It is disheartening to see your 1 star review. We apologize for any misstep in service. Safe travels.

10/10 Excellent

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that the motel was next to the highway. Easy to locate. Very satisfied with the accommodations. Will stay there again if Im in the area.
Stayed 1 night in Nov 2023
Response from Andrew Salazar on Dec 19, 2023
Thank you so much for your kind review. We are so happy to learn that you were satisfied with the accommodations and hope to see you again in the future.

8/10 Good

Gabriela

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Thanks you!!
Stayed 1 night in Nov 2023
Response from Andrew Salazar on Dec 19, 2023
Thank you for leaving a review. We are happy to learn that your stay was pleasant as that is what we strive to provide each and every guest that comes through our doors. We hope to see you again.

8/10 Good

Norma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Price near to freeway and restaurant
Stayed 1 night in Nov 2023
Response from Andrew Salazar on Dec 19, 2023
Thank you so much for leaving a review. We value all guest feedback and hope you will come and see us again in the future.

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price to quality was excellent
Stayed 1 night in Nov 2023
Response from Andrew Salazar on Dec 15, 2023
Thank you for your kind words, Doug. We appreciate all guest feedback, and reviews like yours let us know we're on the right track. Please let us know if we can assist in upcoming travel plans to our property.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was easy to get to off the interstate. Gas stations across the street. Breakfast was available. 60 miles from the Grand Canyon. The room was clean, small frig, one cup coffee maker- no microwave.
Stayed 2 nights in Nov 2023
Response from Andrew Salazar on Nov 22, 2023
Thank you so much for the review, Carol. We appreciate your feedback and are overjoyed that your experience was a positive one here at Quality Inn. That is the goal we aim towards for all of our guests. We do hope to see you again in the future should your travels bring you back to the area.

4/10 Poor

Erin

Stayed 1 night in Nov 2023
Response from Andrew Salazar on Dec 15, 2023
Thank you for taking the time to leave us a review, Erin. However, we are so disheartened to learn that your experience was not positive, as that is what we strive to give every guess that comes through our doors. We sincerely apologize and hope to see you again in the future

4/10 Poor

Kristine

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Loud. Loud. Loud.
If you stay in a bottom floor expect to hear everything above you and surrounding you. Our room was also next to the stairs so it was noisy. Beds are so-so. Not that comfy. I fell asleep with the air turned on, yet heat came out instead. Tried to fix it but only heat Girls at the front desk are very snooty and could care less about their customers. They were aware of the discomfort of my room, but didn’t seem to care. Quality Inn just isn’t good quality anymore.
Stayed 1 night in Nov 2023
Response from Andrew Salazar on Nov 22, 2023
Thank you for the review Kristine, we apologize for the misstep in service as this is not what we intend for any of our guests. I will address your concerns regarding staff and the issues with the A/C and heater. Safe travels.

10/10 Excellent

Jesse

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and the breakfast was good 👍
Stayed 1 night in Nov 2023
Response from Andrew Salazar on Nov 22, 2023
Thank you for your perfect rating of the hotel, Jesse. It is always heartwarming to see that we have provided our guests with a superior experience. We do hope that you will stay with us again.

8/10 Good

Brian

Location
Stayed 2 nights in Nov 2023
Response from Andrew Salazar on Nov 22, 2023
Thank you kindly for your review. We hope to see you again in the future.

10/10 Excellent

scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Andrew Salazar on Nov 6, 2023
Thank you for leaving a review. We strive to provide all guests with a positive experience and it seems we did that with you. Come see us again

10/10 Excellent

Micah

Stayed 1 night in Nov 2023
Response from Andrew Salazar on Nov 6, 2023
Thank you so much for your review. We appreciate your feedback and hope to see you again in the future.

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great breakfast and service, !
Stayed 1 night in Oct 2023
Response from Andrew Salazar on Nov 6, 2023
Thank you so much for the review. We appreciate it and hope to see you again soon.

6/10 Okay

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quiet for being by a highway, walking distance from the train. Housekeeping did come into the hotel room while we were gone even though they weren't supposed to. Otherwise good stay.
Stayed 2 nights in Oct 2023
Response from Andrew salazar on Nov 9, 2023
Thank you for the kind review. We appreciate your feedback and look forward to serving you again in the future.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Amazing 2 night stay. Clean room. Quiet and safe area. Customer service was great. Nice employees. Enjoyed our stay very much.
Stayed 2 nights in Oct 2023
Response from Andrew Salazar on Nov 9, 2023
Thank you so much for the wonderful review, Christina. We appreciate your feedback. Our goal is to always provide a superior experience for our guests. I will be sharing your comments with the staff to further motivate them. I know they will be pleased. We hope to see you again soon